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Business Administration Diploma

Accredited by CPD & iAP | FREE PDF Certificate Included | Unlimited Access for 365 Days | Quality Study Materials

Global Edulink


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£12 inc VAT (was £69)
Offer ends 30 November 2023
Study method
Online, self-paced
150 hours
Access to content
365 days
No formal qualification
150 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

372 students purchased this course

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Business Administration Diploma

This Business Administration Diploma course (USA Standards) is a job ready qualification that prepares learners for work in a specific industry. The course is designed to give you the knowledge and skills you will need to work in a business administration role and to develop your expertise in areas such as business communication, administration, delivering presentations and presenting business data.

You will cover the principles of business administration and the essentials of leadership and management, including managing personal and professional development. You will also learn how to manage team performance and people within a business, a vital skill for anyone looking to climb the ladder. During this course, you will gain practical knowledge of how to carry out basic administrative tasks and progress towards high level support skills, such as employee recruitment and management essentials. The qualification includes a wide range of units which cover everything needed to be a successful administrator within business.

Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Please Note: This Course is Based on USA Standards.

* Free e-certificate (No additional cost for e-certificates)


150 CPD hours / points
Accredited by The CPD Certification Service

Course media



Module 01 : Communication Fundamentals

  • Introduction to Communication Fundamentals
  • Adapting to Audience and Build Trust
  • Managing Communication Challenges

Module 02 : Team Working

  • Great Team
  • Your Responsibility in the Team
  • How to Become a Better Team
  • Planning and Problem Solving
  • Safety in the Work Place

Module 03 : Business Reports and Letter Writing

  • Business Writing Skills
  • Introduction to Business Report Writing
  • Exploring Reports
  • How to Prepare for Writing
  • Business Writing
  • Collaborative Business Writing
  • Proposal Writing
  • Business Ethics

Module 04 : E-mails Writing Tips

  • Introduction to Effective Email Writing
  • Writing Email Messages
  • Email Manners

Module 05 : Organisational Skills

Module 06 : Leadership Fundamentals

  • Understanding Leadership-
  • Set a Solid Foundation and Direction
  • Motivate Commitments
  • Drive for Results
  • Develop Yourself

Module 07 : Note Taking

Module 08 : Data Management, Record Keeping and Filing

Module 09 : Appointment Booking and Arranging Interviews

Module 10 : Delivering Postal Mail

Module 11 : Dictating

Module 12 : Customer Service and Telephone Handling Skills

  • Customer Service Basics Over the Phone
  • Get the facts- ask the right questions
  • Discuss Solutions- learning to listen
  • Dealing with difficult customers
  • Developing Inbound & Outbound Telephone Skills
  • Hot Telephone Tips
  • Handling Complaints and Difficult customers
  • Telephone Etiquette

Module 13 : Organising a Meeting

Module 14 : Bookkeeping

  • Introduction to Accounting
  • Financial & Managerial Accounting
  • Taxes

Module 15 : Invoicing/petty Cash

Module 16 : Document Proofreading

Module 17 : QuickBooks for Payroll Management

Module 18 : Tips for Speed Reading

Module 19 : Creating an Effective CV And Cover Letter

  • Business Resumes & Job Applications
  • How to Gather Information for Your CV
  • Write your CV
  • CV Writing Tips and Layouts
  • Different CV Formats
  • Saving a CV to Different Formats and Online CV Banks
  • Finishing Your CV

Module 20 : Time Management

  • Introduction to Time Management
  • Fundamentals of Productivity
  • How to Use Your Calendar Effectively
  • Setting up Priorities and Schedule
  • Timer Budgeting
  • Event Planning

Module 21 : Motivating Employees

Module 22 : Typing Speed Development

  • Effective Typing
  • Administrative Procedure

Module 23 : Microsoft Word

  • Introduction to Microsoft Word
  • First Step to MS Word
  • Text Editing & Formatting
  • Formatting Paragraph and Pages
  • Creating Styles, Themes, Number and Bullets
  • Columns & Tables
  • Macros and Proofing
  • Sharing and Reviewing Documents
  • Modify Word Document

Module 24 : Microsoft Excel

  • Getting Started with Microsoft Excel
  • Data Entering
  • Creating Formulas and Functions
  • Formatting
  • Worksheet Views, Multiple Worksheets and Workbooks
  • IF, VLOOKUP, and Power Functions, Security & Sharing
  • Data Management, Data Analysis Tools
  • PivotTables & Macros

Module 25 : Microsoft PowerPoint

  • Getting Started with Microsoft PowerPoint
  • Working with Presentations & Slides
  • Adding Pictures & Contents to Slides
  • Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
  • Preparing & Delivering the Presentation
  • Reusing and Sharing Presentations

Module 26 : Microsoft Outlook

  • Getting Started with Outlook
  • Adding and Connecting Accounts, Reading & Organizing Mails
  • Creating and Sending Mail, Creating and Working with People
  • Working with Delegates & Calendars
  • Creating Tasks and Notes, Working with Outlook Data

Module 27 : Accounting and Bookkeeping

  • Introduction to Basic Accounting
  • Financial Accounting
  • Managerial Accounting
  • Income Taxes
  • Introduction and Review the Financial Statements
  • Bookkeeping Process
  • Transaction and Accounting Equation
  • The General Ledger

Module 28 : Bookkeeping

Module 29 : Budgets & Financial Reports

Module 30 : Meeting Management

Module 31 : Communication Strategy

Module 32 : Emotional Intelligence

  • Introduction to Emotional Intelligence
  • Developing Self Awareness & Self-Regulation
  • Building Awareness with Others
  • Building Relationship

Module 33 : Administrative Human Resources Fundamentals

  • Introduction to Administrative HR
  • Administrative Duties
  • Recruitment and Selection
  • Employee Performance Management

Module 34 : Employee Recruitment

Module 35 : Management Essentials

  • Understanding Management
  • Managing People & Performance
  • Managing the Business Environment
  • Leading Up and Down the Organisation
  • How to Create Strong Teams
  • Motivating Your Team
  • Enhance Your Career and Communication
  • Leading Change
  • Motivating Employees
  • Building a Better Office
  • Planning Team Building Retreat
  • Managing Different Types of Employees
  • Communicating Ideas
  • Working on Projects
  • Improving Yourself
  • Embracing Self Improvement
  • Reducing Friction
  • Creativity & Innovation

Method of Assessment:

At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.


Successful candidates will be awarded Leve 3 Diploma in Business Administration

Benefits you will gain:

By enrolling in to this course, you’ll get:

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • Includes step-by-step tutorial videos and an effective, professional support service.
  • 24/7 Access to the Learning Portal.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

Who is this course for?

  • Those wishing to obtain a career-related professional qualification.
  • Those already involved in administration wishing to gain recognition for their skills.


This course requires no formal prerequisites and this certification is open to everyone

Career path

  • Secretary – £19,554
  • Receptionist - £16,283
  • Office Administrator – £17,444
  • Personal Assistant – £25,143
  • Production supervisor – £24,463
  • Team leader – £24,199
  • Office Manager – £24,406

Per Annum

Questions and answers

No questions or answers found containing ''.

Haya Jones asked:

Is tutor support provided throughout the course or is just only for few parts of the course?


Kindly note that tutor support will be provided to you whenever you require throughout the course.

This was helpful. Thank you for your feedback.
Audry Davidson asked:

Is this course/qualification recognised internationally?


Yes, Kindly note that This Diploma course of Business and Administrative Management is comprehensive and accredited by CPD Certification Services UK. The awarding body is a well recognised Locally and globally. Further, This qualification is aimed at individuals who intend to develop and gain formal recognition of their competence and provides an overview of management as a whole, it is ideal for anyone working in a variety of sectors and want to develop managerial skills.

This was helpful. Thank you for your feedback.
Alison Cope asked:

Hi is the full cost of the Business Administration- Level 3 Diploma course only £19 altogether? Thank you


Dear Alison, Thank you for your query. yes £19 is the total cost for this course. Regards, Student Support Team

This was helpful. Thank you for your feedback.
Eleri Pugh asked:

Hello, can you retake the assessment if you fail? Or would you have to redo the course? How long is the course and can you complete it sooner?


Dear Eleri, Thank you for your Query. You can retake it online with a subscription, However the course is well structured with study material and since you get 24/7 access for 365 days it is highly unlikely to get failed. This course has been designed for 90 guided learning hours: Regards, Student Support Team

This was helpful. Thank you for your feedback.
Natasha asked:

Can I get a Level 3 Business Administration course funded at all?


Dear Sir/Ma'am Thank you very much for your query. You have to pay and enroll online. Please refer the career path displayed. Regards, Student Support Team.

This was helpful. Thank you for your feedback.


Course rating


What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.