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Business Administration certificate
UKDLP

Summary

Price
£325 inc VAT
Or £54.17/mo. for 6 months...
Study method
Online
Duration
12 months · Self-paced
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

If you work (or want to work) in a business admin role, then this online course is for you! Perfect as a piece of initial training, or as CPD (Continuing Professional Development), this course will make you a more effective administrator, and will allow you to show employers that you are a committed to self-improvement and learning new things.

Certificates

Certificate of completion

Digital certificate - Included

Description

Module 1: What is Customer Service Excellence?

  • Why Plan for Excellence?
  • Traditional Quality Systems
  • Modern Quality Systems

Module 2: Why is Service Excellence Important?

  • Financial Necessity
  • Legal Necessity
  • Marketing Necessity
  • Survival Necessity
  • Stakeholder Necessity

Module 3: : What Do Customers Want?

  • Identification of Needs
  • Revealed Requirements
  • Expected Requirements
  • Emotional Requirements
  • Finding Out What Customers Want
  • Market Research

Module 4: How to Plan for Service Excellence

  • Where Do You Fit In?
  • Understanding the Situation
  • Deciding on Standards
  • Benchmarking
  • Aims and Objectives
  • Making a Plan for Any Size of Quality Project

Module 5: How to Deliver Service Excellence

  • Project Plan with Quality Milestones
  • Quality Requirements and Objectives
  • Organisation and Responsibilities
  • Conventions and Standards
  • Controlling Change
  • Resources and Deliverables
  • Supplier Control
  • Quality Techniques

Module 6: How to Monitor Service Excellence

  • Quality Assurance
  • Corrective Action
  • Design Reviews
  • Quality Audits and Reviews
  • Testing and Reliability
  • Training for Service Excellence

Module 7: How to Maintain Service Excellence

  • Quality Evaluation
  • Improving Skills
  • Improving Service

Who is this course for?

This course is ideal for anyone who wants to work in a business admin role, or anyone who already works in such a position but wants to improve their prospects of promotion.

Requirements

There are no formal requirements for this course.

Questions and answers

No questions or answers found containing ''.

Anneisha Thomas asked:

Do you provide student visas for international students wishing to study in the UK?

Answer:

We provide distance learning courses so so attendance in the UK is not required, and visas are not supplied.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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