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Building Business Relationships

Online Course

The Knowledge Academy


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Study method
Online, self-paced
No formal qualification
Additional info
  • Tutor is available to students

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Building Business Relationships Course Overview

This Building Business Relationships training course aims to provide delegates with the skills to build positive and effective relationships that will promote productivity and profitability. This course will focus on the behaviours, body language, and useful communication skills, and how these factors can help the individual to create effective business relationships.

The building of positive and effective business relationships is extremely important for the success of an organisation as it enables employees to communicate effectively both with clients and other staff members. This will improve the productivity of the company and increase the likelihood of clients giving the organisation their business.


Building Business Relationships Course Outline

This Building Business Relationships course will cover the following modules:

Module 1: What is Building Business Relationships?

  • What defines a good relationship?
  • What do clients want?

Module 2: Behaviours Cycle

  • Emotional Intelligence in the workplace

Module 3: Meeting Relationship Expectations

  • What are the expectations?
  • How to meet client expectations

Module 4: Stakeholder Management

  • How to engage with Stakeholders
  • Understanding what Stakeholders want
  • How to meet Stakeholder expectations

Module 5: Communication Vehicles

  • Importance of communication
  • Effective communications methods

Module 6: Influencing Relationships with Integrity

  • Why is integrity so important?
  • How to build a relationship based on integrity

Module 7: NLP and Body Language

  • What is NLP?
  • Why is body language so important to effective communication?
  • The correct body language for building an effective relationship

Module 8: Self-assessment of Personal Style

  • Continual self assessment

Module 9: Working with differing points of view

  • Understanding that different people have different view
  • How to overcome this factor to create a good business relationship

Who is this course for?

Anybody looking to learn how to develop and build business relationships will benefit from this course.


Who should attend this Personal Development Training Course?

This course is designed for any individual who works in a Business environment and is responsible for building positive relationships between their organisation and clients, as well as relationships within the organisation.


There are no prerequisites for enrolling on this Building Business Relationships training course, therefore anybody can attend.

Career path

The course will help those pursuing careers in supplier management or business management.

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