Skip to content

British Cleaning Certificate

Level 5 |***End Of Spring Gifts: Free PDF Certificate + Free COVID-19 Awareness Course included | Free Retake Exam

Training Express Ltd


Save 96%
£15 inc VAT (was £399)
Offer ends 13 June 2021
Study method
Online, self-paced
Access to content
Lifetime access
No formal qualification
10 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available and is included in the price

588 students purchased this course

Add to basket or enquire


***Updated 2021 + Lifetime Access***

The Level 5 Certificate in Cleaning is suitable for anyone looking to become a professional cleaner or establish a cleaning business. It covers practical training on cleaning procedures, chemical safety, domestic cleaning, kitchen maintenance, and much more. It also includes essential information on how to market your cleaning services, train staff and deal with clients.

Through this course, you will learn how to work safely and correctly with cleaning chemicals, taking you through key procedures and guidelines for cleaning offices, new-build homes, pubs, leisure premises, hospitals, hotels, and commercial kitchens. You will also learn about cleaning contracts and employment opportunities, covering key topics such as working hours, business insurance, tax and quality of service.

If you’re looking to set up a cleaning business from scratch, then this course is packed with tips and strategies for training staff, growing your client list, marketing your business online, and crafting the perfect business plan. Gain essential skills needed to fast track your career and earn a recognised qualification to stand out to clients and prospective employers.

Learning Outcomes

By the end of the course, learners will be able to:

  • Establish their own cleaning company, as well as hire and train their cleaning staff
  • Create a solid cleaning service business plan and set a business budget
  • Demonstrate an in-depth understanding of cleaning contracts and working hours
  • Clean offices, pubs, new-build homes, leisure premises and commercial premises
  • Use a range of commercial cleaning products, PPE and cleaning equipment
  • Clean windows, dust surfaces, maintain carpets and hardwood floors
  • Understand the standards and regulations for cleaning commercial kitchens
  • Unclog drains, fix showerheads, eliminate mould and establish a bathroom cleaning routine
  • Dispose of chemicals safely and implement a colour coding system for waste

Key Features of Level 5 Certificate in Cleaning

Our trusted, high quality and affordable online courses are designed to train individuals to become experts in their field.

  • CPD accredited, quality training
  • Instant e-certificate and hard copy dispatch by next working day
  • Fully online, interactive course with audio voiceover
  • Developed by qualified professionals
  • Self-paced laptop/tablet/smartphone-friendly learning
  • 24/7 Learning support and assistance

*** Additional Gifts ***

Free Coronavirus (COVID-19) Awareness Course

  • Demonstrate knowledge of how COVID-19 emerged
  • Understand how COVID-19 spreads and how to prevent it from spreading
  • Identify the symptoms of COVID-19 and which groups of individuals are most at risk
  • Comply with government health guidelines and maintain excellent hygiene


10 CPD hours / points
Accredited by The CPD Certification Service

Course media


Module 1: An Introduction to the Cleaning Job

In module one, we will explore the role and responsibilities of a cleaner, covering topics such as typical working hours, cleaning contracts, expected pay, and holidays.

Module 2: The Diversity of Cleaning Jobs

In module two, we will take a look at the different career opportunities in cleaning, discussing cleaning guidelines for new-build homes, pubs, leisure premises, and offices. It also includes window cleaning training and tips for cleaning carpets and upholstery.

Module 3: Cleaning Equipment, Products and Clothing

In module three, we will familiarise with a range of commercial cleaning equipment and products, with tips on how to store equipment, remove stains from clothing and iron clothes.

Module 4: House Cleaning

In module four, we will explore cleaning standards and techniques for domestic cleaning, including dusting procedures, surface cleaning, mirror cleaning, and maintaining hardwood floors.

Module 5 Food Kitchen and Commercial Kitchen Cleaning

In module five, we will learn about domestic and hospitality kitchen cleaning procedures and best practice. It provides practical training on how to clean microwaves, ovens, refrigerators, sinks and other appliances.

Module 6 Bathrooms and Toilets

In module six, we will learn all about bathroom cleaning and toilet cleaning, with an overview of equipment required. It covers procedures for unclogging drains, fixing showerheads, eliminating mould, washing shower curtains, and other tasks.

Module 7 Office Cleaning

In module seven, we will learn the fundamental principles of office cleaning, from how to clean up and organise rubbish, to procedures for cleaning staff toilets, desks, lifts and stairways.

Module 8 Cleaning External Surfaces and Areas

In module eight, we will learn techniques for cleaning external surfaces and areas, with guidance on how to carry out a risk assessment to identify potential safety hazards. It also provides guidance on how to use a commercial pressure washer.

Module 9 Dealing with Non-Routine Waste

In module nine, we will explore the principles of waste management, taking a look at colour coding systems, PPE, waste transfer control systems, and pharmaceutical disposal.

Module 10 Chemical Safety, Keyholding and Alarm Codes for Cleaners

In module ten, we will learn how to use chemical cleaning equipment correctly and safely, with guidance on how to store chemical products, clean chemical storing and what to do in the case of a chemical emergency.

Module 11 Starting a Cleaning Business and Planning for it

In module eleven, we will learn what it takes to run a cleaning service and establish a cleaning business from scratch. It covers practical guidance on how to create a business plan, market research, and set a budget.

Module 12 Running the Business with Quality Service

In module twelve, we will gain a comprehensive understanding of the different aspects of running a cleaning business, from dealing with staff issues to now shows, conduct and ethics.

Module 13 Customer Satisfaction

In module thirteen, we will develop our knowledge of customer satisfaction in the cleaning industry, with tips on how to recognise problems before they occur, as well as deal with client complaints.

Module 14 Management of Staff

In module fourteen, we will explore a range of staff management strategies, with guidance on key topics such as motivating and rewarding staff, how to conduct interviews, training staff and dealing with staff turnover.

Module 15 Marketing, Advertising and Sales

In module fifteen, we will learn how to market a cleaning service, with guidance on how to decide locations and offices to target, advertise your services online, network and make the most of opportunities.

Module 16 Expansion Management

In module sixteen, we will explore strategies for business growth and retaining clients, including payroll management training.

Module 17 Business Insurance, Tax and Additional Equipment

In the final module, we will explore the options for insurance purchasing, taking a look at insurance for both cleaners and cleaning businesses, including insurance costs and tax regulations.


At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.


Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Who is this course for?

This comprehensive training course is ideal for anyone who is looking to start a career in this sector. This includes:

  • Domestic Cleaner
  • Cleaning Supervisor
  • Hotel Cleaner
  • Office Cleaner
  • School Cleaner
  • Hospital Cleaner
  • Cleaning Business Owner

Questions and answers

No questions or answers found containing ''.

Abi asked:

Hi there. How long does it normally take to complete the course? Thanks


Hello Abi, Thank you for your question. The total course duration is 06 hours if you wish to complete it at one sitting. However, once you purchase the course, you will have lifetime access to the course. So, you can complete the course at your own pace.

This was helpful. Thank you for your feedback.

Tramaine asked:

Where do I sign up for the course and pay for the course?


Hello Tramaine, Thank you for your question. Please go to the course page and click on the 'Add to basket' button and then click on the 'Review basket and checkout' button to purchase the course. You will receive the user credentials within 24 hours of purchasing the course.

This was helpful. Thank you for your feedback.

Hailey Blandford asked:

Do this course come with subtitles if we have to watch a video? Because I am profoundly deaf. Also would I be able to email my tutor?


Hello Hailey, Thank you for your question. The course is designed by Video-based Learning Modules with voice over, and the subtitles are available. Yes, if you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course.

This was helpful. Thank you for your feedback.


Course rating
Leave a review

{{ getTruncatedSinglePointScore(item.OverallCourseRating) }} Star Review by {{ item.ReviewerName }} for {{ item.Title }}

{{ getLongDate(item.CreatedOn) }}
{{ item.Title }}
Reviewed by {{ item.ReviewerName }}
|Purchased {{ getHumanisedPassageOftime(item.PurchasedOn) }}
{{ item.ProviderName }} responded to this review
{{ getLongDate(item.ProviderResponseDate) }}
{{ results.length }} out of {{ totalResultsCount }} reviews


What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.