Telephone Sales
Telephone sales course with CPD accredited certificate & free e-learning: learn to use the phone to sell professionally
Activia Training
Summary
Location & dates
46 The Priory, Queensway
Birmingham
B47LR
United Kingdom
Felix Road
Bristol
Avon
BS50HE
United Kingdom
Leeds
LS11BA
United Kingdom
23-25 Friar Lane
Leicester
LE15QQ
United Kingdom
Overview
Our Telephone Sales course will push your Selling Skills skills to a new level.
This intensive one-day training course teaches delegates how to use the telephone for professional selling. Delegates will learn how to prepare scripts, manage outgoing and incoming calls, and implement components of an effective voice. Delegates will also learn about how to craft voice mail messages, deal with gatekeepers and close sales.
CPD
Course media
Description
Introduction and Course Overview
The Sales Process
- The Four Steps of a Sale
- How the Sales Cycle Works
The Fear Factor in Sales
- Defining the Fear Factor
- The Myth of the Fear Factor
- Overcoming the Fear Factor
Maximising Productivity in a Sales Role
- Deflective Tactics -- Time Wasters
- Six Habits Of Successful Sales People
- Talking To The Right People
The Importance of Voice
- Understanding the Four Factors of Voice
- Volume
- Tone
- Pronunciation
- Pace
- How to Improve Your Selling Voice
The Telephone as a Business Tool
- Advantages of the Telephone
- Disadvantages of the Telephone
- Making the Most of the Telephone
Outbound Calls: Developing Your Script
- Warming Up the Outbound Call
- The Seven Step Script
- Sample Script
- Making the Script Yours
- Exercise: Create Your Own Script
- Using Cheat Sheets
Setting SMART Goals for Yourself
- The Importance of Setting Goals
- Knowing What You Want to Accomplish
- The Three Ps of Goals
- SMART Goals
Pre-Call Planning
- The Importance of Pre-Call Planning
- Tips for Planning Your Call
Generating Appointments
- Preparing for the Appointment Call
- Example Scripts for Generating Appointments
- Exercise: Create Your Own Script
Dealing with Gatekeepers
- Why Gatekeepers Stop You
- Proven Techniques for Getting Gatekeepers Onside
Incoming Calls
- Preparing For Incoming Calls: The Four Types of Call
- Guidelines for Opening the Call
- The Six Ps
- Meeting Customer Expectations: Four Areas of Expectation
- First Impressions Exercise
Voice Mail Messages
- Why We Should Leave Voice Mail Messages
- Voice Mail Etiquette
- How to Craft a Voice Mail Message
Action - ABC: Always Be Closing
- Asking for the Business
- Effective Closing Techniques
- Types of Close
- Framing the Close
- Pitfalls When Closing the Sale
- Trial Closing
- Aiming For Repeat Business
- Maximising Profit
Your Personal Action Plan
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Who is this course for?
Anyone involved with telephone-based relationships who wants to organise and enhance their skills in the shortest possible time. Although the course has been designed for salespeople, the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during the normal run of work.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
