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BCS Modelling Business Processes | part of the BCS Diploma in Business Analysis

COVID-19 Update: Attend from home - Live Online tutor-led classroom course with interactive group exercises.

TCC Training and Consultancy


£954 inc VAT
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Study method
2 days, Full-time
BCS Practitioner Certificate in Modelling Business Processes
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Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Location & dates

150 Corporation Street
West Midlands
United Kingdom
Portland Street
United Kingdom
Euston Street
North West London
United Kingdom


TCC’s BCS Modelling Business Processes course enables delegates to practice a variety of techniques for modelling and improving business processes and for evaluating the effectiveness of change. The success of business change projects is greatly increased by modelling the business processes prior to change. Modelling allows a common understanding and visibility of the current situation, facilitates the evaluation of alternative strategies and reflects the change to be implemented.

What’s Included?

In the classroom:

  • Expert Business Analysis trainer
  • Copies of all presentation slides (exclusive to TCC)
  • Comprehensive written notes (exclusive to TCC)
  • Practical classroom group exercises
  • A realistic case study which runs consistently throughout our BCS business analysis courses
  • Maximum class size of 12

At TCC training venues:

  • A modern and comfortable training room
  • Buffet or restaurant lunch and light breakfast selection*
  • Hot & cold refreshments throughout the day

* Light breakfast selection available on city centre courses in Birmingham.

What TCC Customers Are Saying:

“The course was very detailed and links well to other BA courses. Very relaxed atmosphere conducive to questions and learning. Good that the exercises are consistent throughout all courses. Homework good. Really enjoyable course. I'm looking forward to the next one.” – Nathalie N

* SAVE UP TO 38% with our BCS Diploma in Business Analysis Training Passport *

To be awarded the Diploma in Business Analysis, you must complete four BCS Business Analysis training courses:

  • BCS Business Analysis Practice (3 Days)
  • BCS Requirements Engineering (3 Days)
  • BCS Commercial Awareness (2 Days)
  • BCS Modelling Business Processes (2 Days)

You are then eligible to sit the BCS Business Analysis Diploma Oral Examination covering all four modules.

This course can be purchased as part of a Training Passport, which includes the training and examinations for all four courses leading to the BCS Diploma in Business Analysis for only £2,595 + VAT. A Training Passport allows you to register for any of the dates on our public schedule, at a considerable saving over booking each course and exam individually.

You can complete the courses in any sequence. However, we recommend starting with either Business Analysis Practice or Requirements Engineering.


BCS Practitioner Certificate in Modelling Business Processes

Course media


Course Objectives

This course will enable delegates to:

  • Identify and model core business processes at both the organisational and operational levels
  • Analyse activities within business processes
  • Analyse managerial and performance aspects of activities and processes
  • Evaluate and re-design business processes
  • Measure the effectiveness of the change
  • Prepare for the BCS Certificate in Modelling Business Processes

Course Content


Purpose of business process modelling

Context: organisations, systems, processes, stakeholders

Strategic context and business goals

Approaches to business process modelling

Definition of a business process

Identifying Business Processes

Types of processes and functional areas

Process view versus functional view

Value chain analysis and business performance

Hierarchy of business processes and tasks

Modelling Business Processes

Process modelling techniques (including swimlanes)

"As Is" modelling

Events and outcomes

Actors involved with business processes

Business rules

Evaluating and Improving Business Processes

Improving Business Processes

Analysing activities, work flow, tasks

Problem Analysis; GAP Analysis; Root Cause Analysis

Business process improvement

"To Be" process model


Identifying current and new standards and measures

Measuring effectiveness of change: goals, measures and issues

Challenging the business rules

Staff performance and human aspects


Using the business process model to identify IT requirements

Skills profiling and staff development

Procedure design

Implementation Issues

Implementing the new processes

Making and managing the change

Who is this course for?

  • Business Analysts and Systems Analysts
  • Business Managers
  • Developers
  • Project Managers and Team Leaders
  • Quality Assurance and Quality Control Managers


There are no pre-requisites for the course.

Career path

Business Analyst

£43,861 - £52,682 estimated salary based on Reed salary checker (top 4 locations).

What do they do?

Business Analysts (known as BAs) are responsible for analysing a business’s processes and investigating how they work. They then identify improvements that can be made and present the case for these improvements back to the business.

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.