Automation of Government Business

Classroom based course with study materials, lecturer support and CPD Hours included

London Training For Excellence


£4,320 inc VAT
Study method
Online, self-paced
5 Days
No formal qualification
Additional info
  • Tutor is available to students

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The following course has been designed to familiarize participants with the concept of E-Government. The material covered will enable the participants to link the concept of E-Government processes in order to improve organizational performance, TQM, re-engineering and systems operations. Providing participants with the knowledge and the foundations of government needs in developing E-Government. Identify obstacles and problems associated with the process of E-Government ways to manage the process of resistance to change. This course covers 20 CPD hours.


Day 1 – Introduction to E-Government and Integrating Services to Citizens

  • What is E-Government?
  • Why E-Government?
  • Citizens Interactions with Public Service
  • Difference between Mediated vs Self Service explored
  • Citizen to Government Interactions

Day 2 – E-Government facilities – Public and Private Personal Data Protection

  • Common Data Platform
  • Public Service Card
  • E-Broker; eg Intermediator Agencies
  • Organisational Structure and Management Process
  • Information vs Decision Making
  • Public Sector Management

Day 3 – Traditional Bureaucratic Government Structure vs E-Government

  • Agency Structure
  • Characteristics
  • Information Flow
  • Transformation within the Government
  • E-Government Adaptations
  • Traditional vs E-Government
  • Development & Deployment
  • Introduction to E-Services
  • E-Government Interoperability Framework (e GIF)

Day 4 – Automation of Government Business

  • Business Process Mapping and Re-Engineering
  • Co-Operation of Government and Private Sector
  • Agreement between Government levels
  • Customer Centrique
  • Interoperability Framework
  • Interoperable ICT
  • Security Framework
  • Identification keys/sets for every entity
  • Harmonized concepts and data modelling
  • Social Security

Day 5 – Advancement on National Census, Health Care, Social Security, ID Card and Passport

  • TESS = TElematics for Social Security
  • Data Protection
  • Social Security
  • Social Security Card
  • Social Security Portal
  • Immediate declaration of employment
  • Health Care
  • Use of E-Government
  • Electronic Identity Card
  • Biometric Passport, also known as an E-Passport

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