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Assertiveness Skills for Personal and Professional Communication
Course Line On Demand

100% Online | 2026 Updated | Cheapest Fees | No Hidden Fees | Free PDF Certificate | 24/7 Support

Summary

Price
£19.99 inc VAT
Study method
Online, On Demand 
Duration
0.5 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Assessment details
  • Final Exam (included in price)
Additional info
  • Tutor is available to students

Overview

The Assertiveness Skills for Personal and Professional Communication course is designed for learners seeking a structured understanding of assertiveness and its role in effective communication, confidence building, and interpersonal relationships. The course provides academic and practical insight into how assertiveness supports clear expression, respectful interaction, and balanced communication in both personal and professional contexts.

Learners explore the concept of assertiveness, examining how it differs from passive, aggressive, and passive-aggressive behaviour. The course highlights how assertiveness contributes to healthier communication, boundary setting, and emotional awareness.

Key topics such as behaviour styles, scales of assertiveness, managing anger, and recognising the limits of assertiveness are examined to help learners develop informed awareness of communication dynamics. Practical assertiveness techniques and self-reflection tools are introduced to support responsible skill development.

This Assertiveness course is knowledge-focused and educational in nature. It does not provide therapeutic treatment or psychological counselling. Instead, it develops communication awareness, self-confidence, and interpersonal understanding suitable for personal development, workplace communication, or further study.

Certificates

Assessment details

Final Exam

Included in course price

Curriculum

13
sections
13
lectures
0h 32m
total

Description

The Assertiveness Skills for Personal and Professional Communication course consists of eleven structured modules, followed by an assessment, each addressing a core aspect of assertiveness awareness and communication practice.

The course begins with an introduction to assertiveness, outlining its purpose and relevance in everyday communication. Defining assertiveness explores what assertiveness means in practice and how it supports respectful self-expression.

Four ways of behaviour examine assertive, passive, aggressive, and passive-aggressive communication styles, helping learners identify behavioural patterns. Scales of assertiveness introduce self-awareness tools to assess confidence and communication balance.

Assertion and aggression explore the differences between healthy assertiveness and unhelpful aggressive behaviour. The assertiveness questionnaire supports reflective awareness of personal communication tendencies.

Tips for assertiveness introduce practical strategies for improving communication clarity and confidence. Limits of assertiveness examine appropriate boundaries, context sensitivity, and respect for others.

Dealing with anger focuses on emotional awareness and responsible communication during challenging situations. Assertiveness practice modules introduce structured scenarios and examples to reinforce learning and awareness.

The course concludes with an assessment designed to evaluate learners’ understanding of assertiveness concepts, communication awareness, and responsible application of assertive behaviour.

Certification

After successful completion of the Assertiveness Skills for Personal and Professional Communication course, learners receive a free digital certificate from Reed confirming course completion. A provider-issued certificate is also available following verification, with optional premium certificates and academic transcripts available separately.

Who is this course for?

This Assertiveness course is suitable for learners interested in improving communication skills, confidence, and interpersonal effectiveness. It is ideal for professionals, students, managers, team members, customer service staff, or individuals seeking to develop assertiveness for personal growth or workplace communication.

Requirements

No formal qualifications are required to enrol on this Assertiveness course. Learners should have a basic to good standard of English, access to the internet, and a computer, tablet, or smartphone. Completion of the assessment is required to successfully finish the course.

Career path

This Assertiveness course can support progression into roles requiring strong communication skills, including team coordination, customer-facing positions, supervisory roles, administrative support, or further academic study related to communication and personal development.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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