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Assertiveness and Confidence

In House training course delivered at your premises including course manual and Certificate of attendance

Taylor Mason

Summary

Price
£949 VAT exempt
Finance options

We accept payments by cheque, PayPal or Bank Transfer. Payment must be made in advance of the...

Study method
Onsite
Duration
1 day · Full-time
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free

Overview

Often wrongly confused with aggression, assertive individuals aim to be neither passive nor aggressive in their interactions with other people. Although everyone acts in passive and aggressive ways from time to time, such ways of responding often result from a lack of self confidence and, therefore, are inappropriate expressions of what such people really need to say.

Non-assertiveness may be seen as the use of inefficient communication skills, whereas assertiveness is considered a balanced response, being neither passive nor aggressive.

The Concise Oxford Dictionary defines assertiveness as:

“Forthright, positive, insistence on the recognition of one’s rights”

We could summarise this to: “Assertiveness means standing up for your personal rights – expressing thoughts, feelings and beliefs in direct, honest and appropriate ways.” It is important to note also that “By being assertive we should always respect the thoughts, feelings and beliefs of other people”

During the assertiveness course you learn how to be more assertive and confident within yourself and recognise the difference between assertive and aggressive behaviour. You will create your own confidence building plan and gain the key skills required when dealing with difficult situations in an assertive way and learn how to say no.

Description

What you learn:

By the end of this assertiveness course and confidence building course you are able to:

  • All underpinning knowledge and skills to deal with difficult situations effectively
  • Ability to deliver assertive statements effectively
  • Build your own self confidence
  • Strength to say ‘no’ assertively
  • What is assertiveness
  • Benefits of being assertive/confident
  • Be assertive in the right situations
  • Understand different levels of assertiveness
    • Submissive/aggressive behaviours, their definition and body language
    • The difference between submissive, aggressive and assertive behaviour
    • Own personal communication style
    • Planning and building your own confidence
    • Be specific, stay relevant and achieve positive outcomes
    • Barriers to assertiveness/ confidence
    • Recognise and deal with fear
    • Assertive/Confidence techniques
    • Saying no assertively
    • Persuasion skills and coping with criticism
    • Listening skills
    • What did you think?
    • “Being part of a small group was much better than a big course with a high number of delegates – the trainer was excellent”

    • Lucy Reeve – Natural History Museum

      “Dani is an experienced helpful trainer, and I would love to have her again”

      Jingjing Wang – Private Delegate

      “Excellent course, I have gained so much from this”

      Kelly Osborn – Dolphin Square Foundation

  • All our prices are subject to travel, charged at 45 pence per mile

Questions and answers

Certificates

Certificate of completion

Digital certificate - Included

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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