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Assertiveness and Confidence Skills (Instructor-led)
KEYS TRAINING

5 Star Rated | Tailored Course | Inhouse Training

Summary

Price
£775 inc VAT
Study method
Onsite
Duration
1 hour · Full-time
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

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Overview

This one day Assertiveness and Confidence course has been designed for delegates to understand the essential factors behind Assertiveness, enabling delegates to understand the processes which will make them more effective, increase their confidence and sense of achievement.

Assertiveness is more than just what you say – it is an attitude that helps you to behave in a way that allows you to manage your interactions with others positively. This approach allows you honestly and directly to fulfill your wants, needs and desires without hurting others or letting others hurt you.

Certificates

Certificate of completion

Hard copy certificate - Included

Each delegate will receive a diploma for their training records alongside quality supporting reference material for future reference.

Description

This course will enable delegates to:

Speak up for themselves without feeling embarrassed or foolish

Boost their self-esteem and confidence

Understand the difference between Non-assertive, Assertive and Aggressive behaviour

Interact with others on a more confident professional footing

Cope with conflict when it arises to attain better solutions

Learn effective responses to commonly arising situations

Course Outline

Why Assertive Behaviour is Important

Self-Assessment

Aggressive, Assertive and Non-Assertive Behaviour

Obstacles to Assertiveness

Improving Self-Esteem

Coping With Conflict

Using “I” Statements

Clarification and Body Language

Assertive Responses

Building an Assertive Outlook

Who is this course for?

Who will benefit from the assertiveness course?

Anyone who needs to master the principles and practices of effective, assertive communication with senior/junior managers, directors, administrative and technical staff have found the following benefits from this course:

  • increased productivity through more effective communication
  • increased confidence in handling difficult behavior in others
  • reduced interruptions at work
  • gained more time for creative and development opportunities
  • manage time more effectively and enjoyed greater self-esteem
  • improved decision making and reduction in procrastination
  • able to manage colleagues and friends effectively
  • enjoyed a more balanced lifestyle
  • increased work effectiveness and productivitye

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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