Assertiveness and Confidence Skills | In-house team training

Mark Baglow Training Limited

Certificate of Completion

Digital certificate - Included

Build the right mindset for confident communication.

• Understanding passive, aggressive, and assertive behaviour

• Recognising what confident communication looks like

• Identifying unhelpful patterns that undermine confidence

• Developing a positive mindset around speaking up

• Understanding the role of body language, tone, and presence

• Communicating with clarity and self-belief

Learn practical techniques to express yourself clearly and respectfully.

• Using assertive language to communicate expectations

• Saying “no” without guilt or discomfort

• Making requests confidently and respectfully

• Expressing concerns or disagreements constructively

• Using “I” statements to take ownership of your message

• Staying calm in challenging conversations

Create healthier, more respectful working relationships.

• Recognising when boundaries are needed

• Setting limits with colleagues, clients, or managers

• Managing expectations without overcommitting

• Pushing back professionally on unrealistic demands

• Maintaining boundaries when others push back

• Balancing assertiveness with empathy

Develop confidence step by step.

• Speaking up more confidently in meetings

• Preparing for conversations that feel uncomfortable

• Using positive habits and self-talk

• Managing nerves when expressing your views

• Projecting confidence through body language and tone

• Building credibility through consistent behaviour

Stay in control when others are challenging.

• Recognising different types of difficult behaviour

• Responding calmly without becoming defensive

• Using assertive language to re-centre conversations

• Managing emotional reactions (yours and others’)

• Defusing tension respectfully

• Focusing on solutions rather than conflict

Apply your skills to real workplace situations.

• Approaching awkward or sensitive conversations clearly

• Challenging ideas constructively

• Asking for what you need confidently

• Navigating pushback calmly

• Communicating with greater presence

• Building long-term confidence through practice

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Some of the excellent feedback Mark Baglow Training has received:

"Mark recently came to visit us to provide our management teams with some vital tools to enable us to navigate all possible scenarios we could face in day to day management of teams and individuals. We all took away different aspects which were incredibly useful and have already made a difference to the feel of the management within the company."

"Mark is the best! ​​His expertise is unmatched. What stood out most was his ability to adapt the training pace to my learning style while ensuring I developed a thorough understanding of each concept.​ I HIGHLY recommend working with Mark."

"Mark’s delivery was clear, engaging, and very informative. His knowledge and practical examples have given us valuable skills that will make our daily work more efficient. Every section of the training can be adapted to use in our work. We have already spoken to other colleagues about how well our day went. Highly recommended Mark and will certainly be in touch again for any future training needs! Thank you Mark."

"Mark has a brilliant way of breaking things down so they’re easy to understand, no matter how complicated the topic might seem. He’s methodical and clear, but never dull! And he’s always happy to go the extra mile to ensure everyone feels supported."

"I really enjoyed the course and refreshing some lost knowledge. I will put all I have learnt into practice going forwards, found the course very helpful & useful."

"Mark was excellent!!!"

"Mark was a fantastic trainer, and spent several sessions working with me. Mark is patient and knowledgeable, getting me up to speed with specific subject areas quickly and effectively."

"I'll be referring to the training material on a regular basis to keep learning and getting used to everything we learned today."

"He was full of knowledge and made the course run very smoothly and had plenty of time to go over anything if required."

• Employees who lack confidence when communicating

• Teams wanting clearer boundaries and expectations

• Managers and supervisors

• Customer-facing or stakeholder-facing roles

• Organisations seeking confident, respectful communication

No previous assertiveness training is required.

This course is suitable for mixed-ability groups.

Delivery format (on-site or live online) can be agreed in advance.

Developing assertiveness and confidence improves communication, decision-making, and professional credibility.

Employees who can communicate clearly and confidently are better positioned to lead, influence, and take on greater responsibility.