Apple Mac Support for PC Techs 10.15 - Virtual Online Training Edition

Apple macOS conversion course for Windows Technicians: Practical, intensive support training for PC techs.

Influential Software Services Ltd


£1,140 inc VAT
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Pay online via Worldpay: Visa, Debit, JCB, MasterCard accepted
We also accept: BACS/PO, AMEX

Study method
Online with live classes
2 days, Full-time
No formal qualification
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

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Apple Mac Support for Windows Techs 10.15 - Virtual Online Course

Mac Support for Windows Techs 10.15 is designed for PC techs who need to install and support Macs running the macOS operating system on their MS-Windows networks.

Over two days of intensive training, you will learn the practical details of integrating Macs into a Windows environment. To accelerate learning, our Apple trainers teach the features of macOS in relation to the Windows equivalents you know already.


This is a virtual training course.
A live trainer-led, online course led by expert Apple training specialists

Course Schedule

Day One

  • Introduction to iOS
  • Setting up iOS
  • iOS Activation
  • Apple ID
  • iCloud
  • Installing and Troubleshooting iOS Applications

Day Two

  • iOS Settings
  • iOS Usage
  • Backing up iOS
  • iOS Security
  • Troubleshooting iOS
  • iOS with MDM

Who is this course for?

Who Should Take Mac Support for Windows Techs 10.15 - Virtual edition

The Mac Support for Windows Techs 10.15 course has been specifically developed for experienced Windows users.

Students should be familiar with support concepts in a PC environment, as they will learn to use the equivalent techniques in macOS. Our students on this course typically include:

  • Help desk specialists, technical coordinators, service technicians, or IT professionals
  • Technical coordinators or power users who manage networks
  • Teachers and technology specialists who manage classroom networks or computer labs
  • Resellers, distributors, systems integrators, and consultants selling or integrating Macs into a Windows environment

Required Knowledge for this Course

This is an intensive PC to Mac conversion course, so a certain level of prior technical knowledge is assumed. You should also have a basic understanding of macOS and its terminology.

If you don’t have any macOS experience, you may find it useful to attend our Getting Started with macOS course.


Hardware & Software Requirements


  • a WebEx compatible device to observe the exercises in the class - a laptop, desktop, or tablet are recommended - please test and ensure this works before the day of the class
  • broadband or fast internet connection
  • webcam, microphone and headphones, to interact with the tutor
  • an Apple Mac with the latest Catalina operating system (10.15) to practice exercises along with the tutor, as they are shown in the live class.
    Note: If not able to access a Mac during the live course, learning materials can be provided at the end of each class for students to practice in their own time.

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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