The National Training Academy Ltd
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Resident Involvement is when a housing provider engages with their residents to help facilitate improvements to the services they provide.
When done well it can drive service improvement and enhance accountability to residents.
It provides social value to the organisation, individual and communities they live in.
Module 1. The role of resident involvement
Module 2. Engagement and participation
In this an introduction to resident involvement module you will look at the importance of training and information, engagement channels, key duties of staff working in resident involvement and the benefits of high-quality resident involvement.
This introduction to resident involvement course focusses on:
- Principles underpinning resident involvement
- How resident involvement fits into your organisation
- The importance of training and information
- Engagement channels
- Key duties of staff working in resident involvement
- The benefits of high-quality resident involvement.
This is an online course, if you order through Reed (this site) you will receive an email confirming your booking. Once we receive notification from Reed, we will email you a link with instructions to create your account and unlock your chosen course.
The training is accessed through a web browser, there will be a learner file which you can download and complete as you progress through the course. If you need tutor support you can email your question to the tutor.
How it works
The key topics for this course have been broken down into lessons, each lesson dealing with a specific area of the overall subject. Each one has clearly set learning outcomes and assessment criteria.
You can progress through the course at your own pace. If you need to leave the course, it will remember where you left off, so when you return there is no need to repeat steps. We often include external links, videos, webpages, downloads, which provide excellent resource files.
At the end of each lesson is a knowledge checkpoint, you will need to achieve more than 75% to pass the lesson, which then unlocks the following lesson. Upon completion of the final lesson your certificate will be unlocked. You can save this as a PDF to your computer or simply print it off.
The course is self-paced so you decide at what pace the training goes. You will have 12 months access to the course and can revisit it as many times as you need.
Who is this course for?
If you work for a housing association that practices resident involvement and you want to know more, or resident involvement is part of your role then this course is for you.
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