An Introduction to Managing People and Stakeholders in Projects
Hemsley Fraser
Summary
Location & dates
South West London
London
SW1X7HH
United Kingdom
Overview
Project managers often overlook people management in favour of technical skills, so this practical two-day course ensures that you get results through your people by focusing on strengthening your interpersonal skill sets.
Creating an effective project organisation structure, team building, influencing and persuading key stakeholders, delivering difficult messages, minimising conflict and effective delegation of the project work are some of the key topics explored in this course.
The course will help you to develop your people management skills, both for people working full time on your projects and people who have other responsibilities and demands on their time. You will be able to gain a stronger commitment from the project team and achieve the performance needed to deliver projects successfully.
Description
By the end of this course you will be able to:
- Establish clear roles and responsibilities in a typical project team
- Build and lead a skilled project team able to deliver against expectations in full
- Maximise the contribution, commitment and motivation of each individual in the project
- Improve your management of project team members, teams and stakeholders
- Appreciate how stakeholder management is undertaken throughout the project lifecycle
- Influence senior stakeholders more effectively
- Get agreement to either a ‘Waterfall’ or ‘Agile’ approach to your project
- Get things achieved despite having little or no direct authority
- Provide constructive feedback even when the messages are difficult or sensitive
- Minimise and manage conflict situations positively
What will it cover?
Effective Project Governance
- The importance of a suitably structured project organisation
- Establishing clear roles and responsibilities across the project
- Quick decisionmaking using the correct levels of authority
Building the Project Team
- The difference between a project team and a work team
- Mirroring the characteristics of high performing project teams
- Stages of project team development
- Using Belbin™ team roles to balance your team appropriately
Leading the Project Team
- What is project team leadership and why should anyone follow you?
- Using situational leadership styles to maximise output and personal development
- Focusing your project team and maintaining motivation when the going gets tough
Stakeholders – who are they?
- The key stakeholders identified
- Project team stakeholders – the most common roles explained
- Agreeing whether the project approach will be either ‘Waterfall’ or ‘Agile’
- Getting approval to roles and responsibilities
Engaging and Persuading Stakeholders
- Understand when to engage stakeholders during the project life cycle
- Stakeholder mapping and the essential role it plays in relationship building
- The differences between influence, persuasion and negotiation
- Understand your own influencing style
- Getting stakeholders to deliver on time
- Power levers – how they can significantly strengthen your hand
- Other people’s behaviour – recognising it and adapting your style
Persuading your Senior Stakeholders when you have limited Authority
- Establish yourself - gaining credibility and power
- The two sides to being assertive with stakeholders
- Key tips for using influence and persuasion with your senior stakeholders
How to Communicate Effectively within a Difficult Environment
- How to handle emotion
- Getting people to do what you require of them
- Using different people to help you get results from others
- Using a structured persuasion process
Minimise and Manage Conflict Situations
- The importance of seeing things from the other person’s point of view
- Recognise your conflict handling style
- Selecting the most effective approach for each conflict situation
Who is this course for?
Suitable particularly to new project managers who need to use their people skills to establish a project team and manage a range of interpersonal challenges with stakeholders,within and external to the core project team. Those who are new to projects should consider 'An Introduction to Effective Project Management' for an awareness of the underpinning project management methods.
If you are in a project support role then you may wish to consider 'Providing Administrative Support for Projects
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.