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Airport Customer Service

Exodus Training and Recruitment


£29 inc VAT
Study method
Distance learning, self-paced
20 Hours
No formal qualification
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

57 students purchased this course

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Most airport and airline organisations focus on the importance of customer services because without people the objectives of the organisation will not be met. This is why it is important for an organisation needs to be sustainable and ensure that their staff are professional at all time regardless of the situations that might occur. This includes to have respect towards others and exceed expectations to customers and deliver excellent customer services at all times.

Our Airport Customer Course provides the skills and knowledge on passenger care while working in the airport environment.


At Exodus Travel Careers & Training we treat each student as an individual by ensuring that all receive the assistance required while on the course. We will keep in contact with you on a regular basis to find out how you are getting on with the course even if you do not contact us. We also assist in finding employment with your career interest and provide you expert knowledge of what major organisations are look for in your chosen career path. Your time with us will be tailored to your needs to ensure you gain the best possible success on your course and seeking your career.
You will gain the following competences and knowledge of:

Course content

Module 1

Setting the Standards
Body Language

Module 2

Effective communication
Passenger announcements
Listening skills
Different types of communication

Module 3

Different passengers
Passengers with special requirements
seating requests
passenger types

Module 4

Recognising conflicts
Passenger complaints
This 20 hours course will provide you skills and knowledge used in airports and prepares you for role plays that generally part of the induction process.

Your course includes course materials, support & guidance, and certification.

Who is this course for?

Anyone seeking a career in an airport environment.


No requirements needed.

Career path

Career path
The Airport Customer Service Course can provide candidates with a wealth of career options in the following areas:

  • Airport customer service
  • Meet & Greet Assistance
  • Lounge services
  • Dedicated passenger services
  • Arrival & transfer services

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