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Airport Check in Customer Services Course - Bronze Level

Industry experts | Tutor Support | Certificate of Completion |

Exodus Training and Recruitment


£127 inc VAT
Or £42.33/mo. for 3 months...
Study method
30 hours · Self-paced
Access to content
Access until course completion
No formal qualification
  • Certificate of completion - Free
Additional info
  • Tutor is available to students
  • Job guarantee programme is included in this course

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Our Airport Customer Service Course provides the skills, knowledge and check in procedures. You will learn the role and duties of a Customer Service Agent (CSA), this course will enhance your opportunities when applying for employment.


The Airport Passenger Service Agent Course provides you with the knowledge and practical skills for working in the airport environment. You learn the role of Airport Passenger Service Agent step by step and cover all aspects from when the passenger walk inside the airport and approaches the check in desk to issuing of the boarding pass. The course is broken-down into 18 chapters the Customer Service element and the actual role of the Passenger Service Agent, which is much more practical. This course covers a number of elements that will enhance your opportunities of employment within the aviation industry.


Certificate of completion

Digital certificate - Included

Course media


Course Modules

This course covers 18 modules from the role of a Airport Customer Service Agent to the recruitment process when apply for jobs roles. You will be studying the following modules:

Module 1 - Course Introduction

Module 2 - The Airport Customer Service Role

Module 3 - The Airport Environment Airside/Landside & Procedures

Module 4 - Airport Customer Service - types of passengers

Module 5 - Aviation Encoding and Decoding - City/Airports & Airlines

Module 6 - Aviation Terminology

Module 7 - Aviation Airline Geography

Module 8 - Commercial Airline Characteristics

Module 9 - Ticketing Coding Information

Module 10 - The Checked in Baggage Process

Module 11 - Check in Passenger Process Scenario

Module 12 - The Boarding Process

Module 13 - The Arrival Process

Module 14 - Specific Needs Passengers

Modules 15 - Passenger Announcements

Module 16 - Recruitment Process 1

Module 17 - Recruitment Process 2

Module 18 - Aviation Recruitment Procedures & Assessments

After completion of the Airport Customer Service Agent Course, you will have a Taster of industry practical hand-one demonstration/trial training systems:

1. 2-Hour GDS Demonstration Course Airline Reservations

This course provides you with hands-on practice on the Galileo 2-hour training in the following topics inclusive of managing airline reservations:

  • Systems Basics
  • Aviation Timetables
  • Flight Schedule and Availability
  • Flight Information and more

2. 2-Hour GDS Demonstration Course Airport Check In

2 hours demonstration course for students wishes to trial the Check-In System used at Airport by Ground Handling Companies and Airlines. Some features on the course:

  • Industry standards
  • Travel Service Provides
  • Aircraft Types
  • Aircraft manufacturers
  • Airline Geography and more

On Completion...

Once you have completed your course, you will receive a Certificate of completion and Notification of Topics Learnt, showing to employers your knowledge and skills attained ready for employment for the industry. We will also search for employment in this career field.

Who is this course for?

This course is for those considering a career as a Customer Service Agent or Passenger Service Agent.


No requirements - Just passion for the Aviation industry.

Career path

Career Paths...

The course can provide candidates with a wealth of career options:

  • Airport Customer Service Agent
  • Airport Information Desk
  • Passenger Service Assistance
  • Passenger Ambassador
  • Customer Service Host
  • Meet & Greet Assistant
  • Arrival and Transfer Assistant
  • Passenger Service Agent Reduce Mobility Assistant

Your course includes Dedicated Tutor Support, Guidance and Certification.

Questions and answers

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.