Course Modules
This course covers 18 modules from the role of a Airport Customer Service Agent to the recruitment process when apply for jobs roles. You will be studying the following modules:
Module 1 - Course Introduction
Module 2 - The Airport Customer Service Role
Module 3 - The Airport Environment Airside/Landside & Procedures
Module 4 - Airport Customer Service - types of passengers
Module 5 - Aviation Encoding and Decoding - City/Airports & Airlines
Module 6 - Aviation Terminology
Module 7 - Aviation Airline Geography
Module 8 - Commercial Airline Characteristics
Module 9 - Ticketing Coding Information
Module 10 - The Checked in Baggage Process
Module 11 - Check in Passenger Process Scenario
Module 12 - The Boarding Process
Module 13 - The Arrival Process
Module 14 - Specific Needs Passengers
Modules 15 - Passenger Announcements
Module 16 - Recruitment Process 1
Module 17 - Recruitment Process 2
Module 18 - Aviation Recruitment Procedures & Assessments
After completion of the Airport Customer Service Agent Course, you will have a Taster of industry practical hand-one demonstration/trial training systems:
1. 2-Hour GDS Demonstration Course Airline Reservations
This course provides you with hands-on practice on the Galileo 2-hour training in the following topics inclusive of managing airline reservations:
- Systems Basics
- Aviation Timetables
- Flight Schedule and Availability
- Flight Information and more
2. 2-Hour GDS Demonstration Course Airport Check In
2 hours demonstration course for students wishes to trial the Check-In System used at Airport by Ground Handling Companies and Airlines. Some features on the course:
- Industry standards
- Travel Service Provides
- Aircraft Types
- Aircraft manufacturers
- Airline Geography and more
On Completion...
Once you have completed your course, you will receive a Certificate of completion and Notification of Topics Learnt, showing to employers your knowledge and skills attained ready for employment for the industry. We will also search for employment in this career field.
