Airline Passenger Service Training - CPD Accredited

CPD endorsed Certification

One Education


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£14 inc VAT (was £425)
Offer ends 20 May 2019
Study method
Online, self-paced
10 CPD points / hours
Additional info
  • Tutor is available to students

20 students purchased this course

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Airline customer service agents make sure passengers and their luggage safely board the right aircraft at the right time.

The Airline Passenger Service Training course is designed to provide you with the information, know-how and ambitious advantages you require to acquire a career in airline industries or join an airline or ground handling agency for the position of Airline Passenger Service Assistant or Agent.

By enrolling in this course, you will understand the roles and responsibilities of an airline passenger service assistant. You will understand how to manage passengers, and their luggage, and make sure they get on the right flight. Additionally, learn how to make announcements, and assist passengers with boarding, security and safety.

We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.

Benefits of studying Airline Passenger Service Training:

  • 24/7 access to the course for 12 months
  • No hidden fees or exam charges
  • CPD endorsed certification on successful completion
  • Full Tutor support on weekdays (Monday – Friday)
  • Efficient exam system, assessment and instant results
  • Improve your chance of gaining professional skills and better earning potential.

Course media


Course Design

This course is designed with the following modules:

Module 01: Aviation and Airline Industry in the United Kingdom

  • A growing, improving and integrated market
  • A connected market that provides multiple and reciprocal economic benefits
  • Wider aviation markets benefits
  • The airline industry in the UK

Module 2: Types of Airlines and Airline Business Models

  • Type of airlines
  • Airline business models

Module 3: Type of Aircraft

  • Type of aircraft

Module 4: Passenger Service Agent

  • Duties and responsibilities of passenger service agent
  • Passenger service agent skills

Module 5: IATA Airport Code

  • IATA airport code
  • The ICAO code

Module 6: Checking in and Security

  • Checking-in
  • Security

Module 7: Regulatory Authority

  • Responsibilities

Module 8: Dangerous Good

  • Classes

Module 9: Travel Document Verification

  • Identification needed for domestic flights
  • Identification needed for international flights
  • Document verification travel trouble
  • Verification challenges

Module 10: Geography

  • Deregulation and its consequences

Module 11: Airline Deregulation and Hub-and-Spoke Networks and Air Freedom Right

  • Airline deregulation and hub-and-spoke networks
  • Air freedom right

Module 12: Baggage Policy and Labeling

  • Baggage Policy
  • Labeling

Module 13: Airline Fare Type

  • Airline fare types
  • How airline pricing policy works

Module 14: Airline Terminology and Glossary

  • Terminology
  • Glossary

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

While I receive a certificate of completion?

Upon successful completion you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your Certificate at an additional cost.

Who is this course for?

This exquisite course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Airline Passenger Service Training is for you.


Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Airline Passenger Service Training is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Career path

With experience, you could progress to a supervisory role, or a management position like flight dispatcher.

You could also move into other areas of airport operations, or train to become a cabin crew member.

Questions and answers

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Pukemilepriya asked:

How much do u charge


Dear Pukemilepriya, Thanks for reaching out. The course price is £14 and the exams are included with the course price. So all you need to pay is just £14 for the course. Thanks.

This was helpful. Thank you for your feedback.

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