Air Cabin Crew Conflict Management Course CPD Accredited Level 3 Course

Conflict management for cabin crew, online course, tutor support and exam included

Oplex Careers


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£19 inc VAT (was £149.99)
Offer ends 18 November 2019
Study method
Online, self-paced
40 Hours
40 CPD points / hours
Additional info
  • Tutor is available to students

2 students purchased this course

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The online Conflict Management for Cabin Crew Course will provide learners with a good understanding into effectively dealing with conflict resolution when travelling. This course will discuss the key skills and knowledge related to your role as the cabin crew staff, paying attention to conflict resolution, spotting signs of trouble and more. This course will provide a great insight into your role working within air travel with the use of practical examples throughout the course. Whether working in cabin crew already, you want to get started working in this field, looking for more training, or just interested in this field of study, this course will cover a range of modules and provide multiple examples for assessment.

Course media


Course Syllabus

The Conflict Management for Cabin Crew Course is split into the following modules:

    • Introduction to Conflict Management.

– What is conflict?
– The importance of good customer service
– Maintaining passenger safety

    • Possible Causes of Conflict on a Flight.

– Argumentative passengers
– Drunk and disorderly
– Animals on the plane (dogs and cats)
– Children/babies

    • Negotiation Techniques.

– Understand the different techniques
– Negotiating with problem passengers
– Dealing with hostility

    • Crisis Conflict Management

– How to deal with anger
– Dealing with violent passengers
– Handing over passengers to the authorities

    • Conflict and Mediation Training

– Organising workshops
– How to deal with conflict
– Understanding mediation

  • Final Assessment


To assess the learners ability and knowledge to effectively understand the topics contained within the Conflict Management for Cabin Crew Course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.


On successful completion of this course learners will be awarded with:

Level 3 CPD Award in Conflict Management for Cabin Crew Course

Upon completion of the course learners will be awarded with the Oplex Careers CPD certificate. The Certificate of Achievement will provide proof that you have studied the course and will contain your grade and classification level. You can use the certificate from us as part of your portfolio of evidence and use it to attend job or academic interviews.

This certificate will be produced in PDF format, hard copies of the certificate will be available at an additional fee of £9.99.

Course Format

This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive student learning portal, which offers 24/7 access to the Conflict Management for Cabin Crew Course.

Course Duration

The online Conflict Management for Cabin Crew Course requires 40 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.

Tutor Support

When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.

As part of the Conflict Management for Cabin Crew Course you will receive access to our dedicated tutor support service. The academic tutors will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course.

Course Compatibility

Our Conflict Management for Cabin Crew Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices.

We know that more and more people are using the web whilst they are on the move, so we have designed this Conflict Management for Cabin Crew Course to be fully compatible across tablet and smartphone devices. You will be able to access the same content from the course, just over a 3G or 4G network whilst on the move.

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