Air Cabin Crew Advanced Course Level 4 CPD Accredited

Oplex Careers

The online Cabin Crew Level 4 Course will provide learners with a further and deeper understanding into working within air travel to deliver exceptional customer service. This course will discuss the key skills and knowledge related health and safety in aviation, crew resource management, meeting airline’s expectations, and more.

This course will provide a great insight into your role working within air travel with the use of practical examples throughout the course. Whether working in cabin crew already, you want to get started working in this field, looking for more training, or just interested in this field of study, this course will cover a range of modules and provide multiple examples for assessment.

Course Syllabus

The Cabin Crew Level 4 Course is split into the following modules:

• Becoming Cabin Crew

– Qualifications and Experience
– Meeting Airline Expectations
– Lifestyle Alterations

• Cabin Crew Training

– Customer Service
– Crew Resource Management (CRM)
– Aviation Medicine (AvMed)
– Emergency and Safety Procedures
– Aviation Security

• Health and Safety in the Aviation Industry

– Regulation and Legislation
– Importance of Regulation and Legislation
– Different Types of Threat

• In-flight Communications

– Aviation Terminology
– Emergency Communications
– Communication Barriers

• Pre-flight Duties and Responsibilities

– Pre-flight Briefing
– Importance of Teamwork
– Airline Class Expectations

• Airline Safety Demonstrations

– Checking the Cabin
– Practical Safety Demonstration
– Factors that Prevent an Effective Demonstration

• Effective Customer Service

– Communication Skills
– Providing Airline Services
– Cultural Awareness

• Conflict Management

– Causes of Airline Conflict
– Finding an Appropriate Solution
– Utilising Constructive Feedback

• Meeting Passenger Needs and Requirements

– Equality and Diversity
– Passengers with Special Requirements
– Identifying Passenger Issues

• Final Assessment

Assessment

To assess the learners ability and knowledge to effectively understand the topics contained within the Cabin Crew Level 4 Course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certificate

On successful completion of this course learners will be awarded with:

Level 4 CPD Award in Cabin Crew

Upon completion of the course learners will be awarded with the Oplex Careers CPD certificate.

The Certificate of Achievement will provide proof that you have studied the course and will contain your grade and classification level. You can use the certificate from us as part of your portfolio of evidence and use it to attend job or academic interviews.

This certificate will be produced in PDF format, hard copies of the certificate will be available at an additional fee of £9.99.

Course Format

This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive student learning portal, which offers 24/7 access to the Cabin Crew Level 4 Course.

Course Duration

The online Cabin Crew Level 4 Course requires 18 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.

Tutor Support

When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.

As part of the Cabin Crew Level 4 Course you will receive access to our dedicated tutor support service. The academic tutors will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course.

Course Compatibility

Our Cabin Crew Level 4 Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices.

We know that more and more people are using the web whilst they are on the move, so we have designed this Cabin Crew Level 4 Course to be fully compatible across tablet and smartphone devices. You will be able to access the same content from the course, just over a 3G or 4G network whilst on the move.

There are no entry requirements necessary to join this course from Oplex Careers. Everyone is welcome to enrol on this online course and we wish you success in your studies.

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