Advanced Skills of Office Management and E-Secretariat

Classroom based course with study materials, lecturer support and CPD Hours included

London Training For Excellence


£3,960 inc VAT
Study method
Online, self-paced
5 Days
No formal qualification
Additional info
  • Tutor is available to students

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Learning Objectives: Realize the importance of defining and understanding your crucial role as a secretary or office manager. Be able to plan, organize and prioritize effectively by using computer. Use filing and archiving systems by using computer effectively. Foster a productive and efficient office environment. Organize and structure processes and procedures by using computer properly. Better utilize and organize your time by using computer programs. File and archive your electronic documents easily. Use office management software effectively.


Day 1
Understanding the core components of the office manager role:

  • Functions.
  • Roles.
  • Responsibilities.

Day 2
The Art of Effective Planning and Organizing by using computer:

  • How to plan – a step by step framework for success.
  • Documentation control – ensuring you have the facts at your fingertips.
  • Organizing and structuring processes and procedures.
  • Problem solving and decision making.

Day 3
Effective Communication – written and spoken:

  • Email communication.
  • Meetings.

Day 4
Office management software.

  • Filing and classification of files.
  • Making presentations.
  • Time management by using computer.
  • Planning for meeting management by computer.
  • E-meetings management.

Day 5
Effective filing and archiving system by using computer:

  • Understanding the different technique of filing and archiving.
  • Document identification and classification.
  • Document preparation.
  • Office Etiquette.
  • Handling confidential information.
  • Dealing with sensitive information.
  • Developing a professional image.
  • Policies and procedures.
  • Archiving your E-mail and Documents.
  • Exercises and case studies.

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