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Advanced Housing Officer Training cover image

Advanced Housing Officer Training
High Skills Training

*Complete 3 Courses in One Bundle* | PDF Certificate | Lifetime Access | Expert Help | 14-Day Money-Back Promise

Summary

Price
£30 inc VAT
Study method
Online, On Demand 
Course format
72 Videos (with subtitles and transcripts), 6 PDFs and 1 Quiz
Duration
6.4 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

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Overview

Last Update: June, 2026

1,200+ Positive Reviews from Professionals

Advanced Housing Officer Training with Our CPD-Certified Training Bundle

CPD-Certified | Fully Online | Self-Paced Learning

Advance Your Career in Housing Services

Develop the knowledge and practical skills needed to work effectively in housing management with the CPD-Certified Advanced Housing Officer Training Bundle from HighSkills Training. Designed for housing officers, support workers, property managers, local authority staff, and aspiring housing professionals, this programme provides a strong foundation in tenancy management, resident engagement, communication, and professional practice.

Learn how to support tenants, manage housing-related responsibilities, handle challenging situations professionally, and communicate effectively with residents and stakeholders while maintaining high standards of service delivery.

What’s Included in This 3-in-1 Bundle

Course 1: Advanced Housing Officer Training

Course 2: Business Communication Skills Training (Bonus)

Course 3: Non-Verbal Communication Training (Bonus)

Learning Outcomes

  • The foundations, roles, and responsibilities within social housing.
  • Career pathways and opportunities for housing officers.
  • Effective tenant selection and management practices.
  • Strategies for managing rental income and dealing with arrears.
  • Time management and organisational skills tailored for housing professionals.
  • Communication and negotiation techniques for resolving disputes.

Assessment & Certification

  • MCQ-based assessment to test knowledge and ensure mastery
  • Free downloadable PDF certificate via Reed
  • Optional CPD-Certified certificate from HighSkills Training for £5.99
  • Optional hard copy certificate available for £14.99, delivered by courier

Why Choose HighSkills Training?

  • CPD-Certified – Recognised and valued across housing and public service sectors
  • Self-Paced Online Learning – Study anytime, anywhere, on any device
  • Expert-Led Content – Learn from experienced professionals with practical examples
  • Interactive Modules & Quizzes – Reinforce learning and improve retention
  • Immediate Access & Transparent Pricing – No hidden fees or surprise costs
  • Lifetime Access & Support – Revisit content anytime for ongoing professional development

Enrol now with HighSkills Training and develop the skills to succeed as a housing professional.

Certificates

Curriculum

This course contains

Format: 72 Videos (with subtitles and transcripts), 6 PDFs and 1 Quiz

Duration: 6h and 22m

    • 1: Welcome to the Course 01:00
    • 2: Section Overview of Introduction to Social Housing 01:45
    • 3: The History and Purpose of Social Housing in the UK 05:01
    • 4: Key Stakeholders in Social Housing: Local Authorities, Housing Associations 04:57
    • 5: Policies and Legislation Governing Social Housing 04:51
    • 6: Challenges and Future Trends in Social Housing 04:39
    • 7: Section Highlights of Introduction to Social Housing 02:36

    • 8: Section Overview of Career Prospects of a Social Housing Manager 01:47
    • 9: The Role and Responsibilities of a Social Housing Officer 04:59
    • 10: Order Your Accredited Certificate 01:00
    • 11: Career Pathways and Advancement in the Housing Sector 05:21
    • 12: Required Skills, Qualifications, and Training Opportunities 05:31
    • 13: Working with Multi-Disciplinary Teams and External Partners 05:10
    • 14: Section Highlights of Career Prospects of a Social Housing Manager 02:40

    • 15: Section Overview of Tenant Selection and Tenant Management 01:35
    • 16: Understanding Eligibility and Allocations Policies 05:23
    • 17: The Application and Interview Process for Tenants 04:53
    • 18: Managing Tenant Expectations and Relationship Building 05:12
    • 19: Conflict Resolution and Tenant Complaints Handling 04:52
    • 20: Section Highlights of Tenant Selection and Tenant Management 02:23

    • 21: Section Overview of Managing Rental Income and Arrears 01:40
    • 22: Rent Collection Systems and Payment Schedules 05:07
    • 23: Legal Procedures for Tackling Rent Arrears 05:05
    • 24: Supporting Tenants in Financial Hardship 04:41
    • 25: Budgeting and Financial Planning for Housing Officers 05:21
    • 26: Section Highlights of Managing Rental Income and Arrears 02:22

    • 27: Section Overview of Time Management for Housing Professionals 01:36
    • 28: Prioritising Workloads and Managing Caseloads 04:45
    • 29: Tools and Techniques for Daily Scheduling 04:54
    • 30: Avoiding Procrastination and Managing Deadlines 05:03
    • 31: Evaluating and Improving Time Efficiency 04:55
    • 32: Section Highlights of Time Management for Housing Professionals 02:34

    • 33: Section Overview of Developing Organisational Skills 01:33
    • 34: Record Keeping and Documentation in Housing 05:04
    • 35: Using Housing Management Software and Databases 05:01
    • 36: Coordinating Housing Services and Support Agencies 05:00
    • 37: Planning for Routine and Emergency Housing Operations 06:08
    • 38: Section Highlights of Developing Organisational Skills 02:35

    • 39: Section Overview of Communication Skills for Housing Officers 01:35
    • 40: Verbal Communication with Tenants and Stakeholders 05:40
    • 41: Writing Reports, Notices, and Official Correspondence 05:30
    • 42: Active Listening and Non-verbal Communication 05:26
    • 43: Professionalism and Empathy in Difficult Conversations 05:17
    • 44: Section Highlights of Communication Skills for Housing Officers 02:24

    • 45: Section Overview of Mastering Negotiation Techniques 01:39
    • 46: Introduction to Negotiation in a Housing Context 05:07
    • 47: Techniques for Achieving Mutually Beneficial Outcomes 05:03
    • 48: Managing Disagreements and Mediating Disputes 05:14
    • 49: Ethical Considerations and Building Trust 05:03
    • 50: Section Highlights of Mastering Negotiation Techniques 02:30

    • 51: Section Overview of Dealing with Anti-Social Behaviour (ASB) 01:34
    • 52: Understanding ASB and Its Impact on Communities 05:16
    • 53: Legal Frameworks and Enforcement Options 05:35
    • 54: Working with Police and Support Services 05:59
    • 55: Preventative Measures and Community Engagement 05:30
    • 56: Section Highlights of Dealing with Anti-Social Behaviour (ASB) 02:40

    • 57: Section Overview of Stress Management for Housing Professionals 01:39
    • 58: Identifying Stressors in the Housing Sector 05:15
    • 59: Strategies for Managing Workplace Stress 05:51
    • 60: Promoting Mental Wellbeing in High-Pressure Roles 05:17
    • 61: Accessing Support and Building Personal Resilience 05:12
    • 62: Section Highlights of Stress Management for Housing Professionals 02:18

    • 63: Section Overview of Maintenance, Safety, and Security of Social Housing 01:42
    • 64: Routine Maintenance and Emergency Repairs 05:32
    • 65: Health and Safety Regulations and Inspections 05:15
    • 66: Fire Safety, Gas Safety, and Risk Assessments 05:30
    • 67: Friendly Reminder 01:00
    • 68: Managing Building Security and Tenant Safety Concerns 05:26
    • 69: Section Highlights of Maintenance, Safety, and Security of Social Housing 02:30

    • 70: Section Overview of Encouraging Resident Involvement in Social Housing 01:36
    • 71: The Value of Resident Engagement and Participation 05:12
    • 72: Organising Tenant Forums and Consultation Events 05:14
    • 73: Co-design and Co-production in Housing Services 05:25
    • 74: Empowering Residents through Training and Volunteering 05:38
    • 75: Section Highlights of Encouraging Resident Involvement in Social Housing 02:29
    • 76: Congratulations 01:00

    • 77: Self Assessment 02:00

    • 78: Business Communication Skills Training 27:00

    • 79: Non-Verbal Communication Training 47:00

Description

Course 1: Advanced Housing Officer Training

Section 1: Introduction to Social Housing

Section 2: Career Prospects of a Social Housing Manager

Section 3: Tenant Selection and Tenant Management

Section 4: Managing Rental Income and Arrears

Section 5: Time Management for Housing Professionals

Section 6: Developing Organisational Skills

Section 7: Communication Skills for Housing Officers

Section 8: Mastering Negotiation Techniques

Section 9: Dealing with Anti-Social Behaviour (ASB)

Section 10: Stress Management for Housing Professionals

Section 11: Maintenance, Safety, and Security of Social Housing

Section 12: Encouraging Resident Involvement in Social Housing

Course 2: Business Communication Skills Training

Course 3: Non-Verbal Communication Training

Who is this course for?

This Course is Ideal For:

  • Aspiring and current housing officers seeking structured training.
  • Property managers and social housing staff wanting to improve skills.
  • Community workers and support officers involved in housing services.
  • Individuals considering a career in social housing management.
  • Local authority employees or non-profit staff in housing roles.
  • Anyone passionate about building safe, inclusive housing communities.

Requirements

  • No prior housing management experience is required.
  • A willingness to learn and apply housing best practices.

Career path

Job Options For this Course:

  • Housing Officer
  • Senior Housing Officer
  • Neighbourhood Housing Officer
  • Tenancy Officer
  • Tenancy Sustainment Officer
  • Housing Management Officer
  • Housing Services Officer
  • Resident Services Officer
  • Estate Officer
  • Leasehold Officer
  • Income Officer
  • Rent Recovery Officer
  • Anti-Social Behaviour (ASB) Officer
  • Housing Support Officer
  • Supported Housing Officer
  • Allocations Officer

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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