Practical Training for Professionals
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"Credit Controllers wish to control credit rather than chase debt."
As an experienced credit controller you have a full understanding of cash flow and finance. This course looks at the soft skills required to harness positive relationships inside and outside of the business to enhance customer perception and increase margin.
Advanced Credit Control - Customer Focused - Timetable
09:30 - 10:00 Coffee & Course Objectives
10:00 - 11:00 Utilising positive communication skills to Influence and Persuade
11:00 - 11:15 Coffee Break
11:15 - 13:00 Credit Controllers as an integral part of the customer journey
13:00 - 14:00 Lunch
14:00 - 15:00 Understanding the cost in time, money and manpower to identify the target market and convert to sales.
15:00 - 16:00 Importance of developing the right relationships, internally and externally to positively promote the brand and cash flow.
16:00 - 16:30 Putting it all together.Summary & Action Plans Agreed
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