Advanced Concepts for Total Quality Management

Classroom based course with study materials, lecturer support and CPD Hours included

London Training For Excellence


£3,960 inc VAT
Study method
Online, self-paced
5 Days
No formal qualification
Additional info
  • Tutor is available to students

Add to basket or enquire

Enquire now


This course is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills needed to successfully complete work of high quality. It thereby contributes to their own, their managers and their organisation’s success.


Day 1 - The Office Administrator & Personal Assistant’s Roles:

  • The ‘competence’ model and the competencies of effective Office Administrators.
  • Executive Secretaries and Personal Assistants.
  • Organisation structures and cultures.
  • Managing working relationships.

Day 2 - Managing Time and Stress:

  • Time stealers and personal style.
  • Helping others manage time.
  • Managing interruptions and access.
  • Planning and priority setting.
  • Daily routines.
  • Introduction to project management techniques.
  • Monitoring progress.
  • Dealing with crises.
  • Understanding and managing stress in self and others.

Day 3 - Communication Skills:

  • Avoiding communication breakdown.
  • Listening skills.
  • Assertiveness
  • Managing requests.
  • Managing conflict.
  • Giving and receiving delegation.
  • Constructive criticism skills.
  • Meetings.

Day 4 - Desk Management:

  • Office layout and ergonomics.
  • Information systems.
  • Managing the paper load.
  • Getting the best from e-mail and office technology.

Day 5 - Written communication Skills:

  • Report and letter writing.
  • Taking notes and writing minutes.
  • Editing and proof-reading skills.
  • Supervising administrative staff:
  • Motivating.
  • Coaching and training staff.
  • Appraisal.

Rating and reviews

There haven't been any reviews for this course yet.

Leave a review