Effective Communication for Business Professionals

This intensive 1 day, hands-on Effective Communication for Business Professionals course helps you gain comprehensive, practical skills any successful business professional needs to master, in the increasingly competitive environment.

To be successful in the workplace, you must be able to effectively communicate and cooperate with colleagues and external people. If you learn advanced interpersonal communication skills and techniques, you will master the art of communicating, thereby develop effective business relationships and improve productivity.

In this course, you will identify communication styles and communicate verbally and nonverbally. You will understand how to adapt to various communication styles appropriately. You will learn how to communicate with individuals who hold different positions in an organisation, such as peers, supervisors, subordinates, and customers/vendors. Course activities also cover promoting ideas, handling negotiations, and dealing with human resource issues. You will identify an organisation's culture, and discuss how communication can perpetuate a culture.

Throughout the course interactive exercises will ensure your success.

You can choose either our Classroom training at one of our venues or Live, Instructor-led Virtual training from the comfort of your home.

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Benefits of Studying Effective Communication for Business Professionals with Infero Training:

• Classroom training in Small Groups for Max Focus
• Free Assessment of Skills prior to booking
• Certificate of Completion & Complementary 12 Months Post Course Support
• Premier Locations, Latest Tech, Refreshments, OR We Come to You
• 100% Money Back Guarantee & Price Match Guarantee
• Bespoke Courses & Group Discounts from £89 per person

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Certification:

Upon completion of the Effective Communication for Business Professionals course, you will receive a Certificate of Completion.

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Course Content

Lesson 1: Interacting with Others
Topic A: Understand the Communication Process
Topic B: Apply Core Communication Skills
Topic C: Observe Nonverbal Communication

Lesson 2: Building Positive Relationships
Topic A: Create Connection
Topic B: Adapt Appropriately to Different Communication Styles
Topic C: Accommodate Diversity

Lesson 3: Considering Organisational Communication Systems
Topic A: Analyse Organisational Culture
Topic B: Ensure Communication Flows Effectively

Lesson 4: Communicating with Peers
Topic A: Interact Effectively with Peers
Topic B: Work Productively in a Group
Topic C: Engage in Productive Meetings
Topic D: Lead a Team

Lesson 5: Communicating with Supervisors
Topic A: Communicate with Different Supervisor Styles
Topic B: Discuss Important Topics with Your Supervisor

Lesson 6: Communicating with External People
Topic A: Interact Effectively with Customers
Topic B: Work Productively with Vendors

Lesson 7: Communicating During Conflict and Change
Topic A: Communicate Through Conflict
Topic B: Communicate Through Change

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Course Objectives

Upon successful completion of this Effective Communication for Business Professionals course, students will be able to

• Interact productively with others in the workplace on a day-to-day basis
• Build positive relationships with diverse individuals
• Consider organisational communication systems
• Communicate with peers
• Communicate with supervisors
• Communicate with external people
• Communicate during conflict and change

This Effective Communication for Business Professionals course is ideal for any business professionals who want to enhance their communication skills to interact more effectively with superiors, colleagues, team members, customers, and vendors, and ultimately improve their overall job performance.

To ensure your success in this Effective Communication for Business Professionals course, you should have some level of work experience in any of a variety of organisational settings.

Being proficient in Communication can open the door to many career opportunities such as:

• Sales Professionals
• Marketing Professionals
• Customer Service Professionals
• Business Development
• Business Executives
• Relationship Managers
• Telemarketing Professionals
• Administrative Assistant
• Personal Assistant (PA)
• Secretary
• Legal Secretary
• Project Officer
• Project Management Office

Certificate of completion

Digital certificate - Included