Course aims
In this Administrative Support eLearning course, learners will learn the core skills that will help them use their resources efficiently, manage time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this online training course may take time to be a part of your daily work routine. However, committing to applying the concepts every day consistently is the key to changing and adopting new behaviours in a short amount of time.
Learning outcomes
The learning outcomes of this online Administrative Support training course are to:
- Getting Organized,
- Manage their time more effectively,
- Prioritise their time, so they can get it all done,
- Complete Special Tasks,
- Verbal Communication Skills,
- Non-Verbal Communication Skills,
- Empowering Yourself,
- Deal better with their managers, and
- Taking Care of Yourself is a priority.
What is administrative support?
“A person responsible for providing various kinds of administrative assistance is called the Administrative Assistant (Admin. Assistant) or also sometimes an Administrative Support Specialist. Admin assistants perform clerical duties in nearly every industry. Some administrative assistants, like those in the legal industry, maybe more specialized than others. Most administrative assistant duties revolve around managing and distributing information within an office. This generally includes answering phones, taking memos and maintaining files. Administrative assistants may also be in charge of sending and receiving correspondence, as well as greeting clients and customers”.
Why is this online Administrative Support training course essential?
Administrative assistants utilise a variety of skills to ensure the efficiency of business operations. Responsibilities can include answering the phone, editing documents, and maintaining filing systems. A high school diploma or GED, experience in word processing, and the ability to multi-task are standard requirements.
Often not receiving the recognition they deserve, Administrative Assistants screen calls and emails, organise meetings, manage schedules, handle travel arrangements and track expenses. The value of and potential for today’s Administrative Assistants can’t be overstated. They are vital members of any organisation.
What is covered in this course?
This online Administrative Support training course includes the following:
- Module One: Getting Started
- Module Two: Getting Organized, Part One
- Module Three: Getting Organized, Part Two
- Module Four: Managing Time
- Module Five: Getting It All Done On Time
- Module Six: Special Tasks
- Module Seven: Verbal Communication Skills
- Module Eight: Non-Verbal Communication Skills
- Module Nine: Empowering Yourself
- Module Ten: The Team of Two
- Module Eleven: Taking Care of Yourself
- Module Twelve: Wrapping Up.
Administrative Support Training - Level 2 - Online Course - CPD Accredited.
