Administrative Skills

UK Professional Development Academy LTD

Level 5 Diploma in Administrative Skills

Digital certificate - £42

Level 5 Diploma in Administrative Skills

Hard copy certificate - £74

Quiz Based Assessment

Included in course price

Modules Outline:

To achieve an Administration skills Diplom Level 5 learner must have to achieve a minimum of 10 modules.

Module 1: Executive and Personal Assistant

• Adapt to the needs and styles of management
• Communicate through written, verbal, and nonverbal methods
• Improve time management skills
• Manage meetings effectively
• Act as a gatekeeper
• Use the tools of the trade effectively

Module 2: Business Writing Skills

• Gain better awareness of common spelling and grammar issues in business writing.
• Review basic concepts in sentence and paragraph construction.
• Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
• Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.
• Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.
• Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.
• Define proofreading and understand techniques in improving proofreading skills.
• Define peer review and list ways peer review can help improve business writing skills.

Module 3: Communication Strategies

• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and par verbal communication skills
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others

Module 4: Customer Support

• Define customer support
• Know the different venues for customer support
• Recognize the challenges of customer support
• Learn different applications
• Know proper forms of documentation
• Learning to be proactive in customer support

Module 5: Meeting Management

• Planning and Preparing
• Identifying the Participants
• How to choose the time and place
• How to create the agenda
• How to set up the meeting space
• How to incorporate your electronic options
• Meeting Roles and Responsibilities
• Use an agenda
• Chairing a Meeting
• How to deal with disruptions
• How to professionally deal with personality conflicts
• How to take minutes
• How to make the most of your meeting using games, activities and prizes

Module 6: Organisational Skills

• Examine current habits and routines that are not organised
• Learn to prioritise your time schedule and daily tasks
• Determine ways of storing information and supplies
• Learn to organise personal and work space
• Learn to resist procrastination
• Make plans to stay organised in the future

Module 7: Presentation Skills

• Perform a needs analysis and prepare an outline
• Select presentation delivery methods
• Practice verbal and non-verbal communication skills
• Knockdown nervousness
• Develop and use flip charts with colour
• Create targeted PowerPoint presentations
• Utilise whiteboarding for reinforcement
• Describe how video and audio enhance a presentation and list criteria for determining what types to use
• Enrich the learning experience with humour, questions, and discussion.

Module 8: Time Management

• Plan and prioritise each day’s activities in a more efficient, productive manner
• Overcome procrastination quickly and easily
• Handle crises effectively and quickly
• Organise your workspace and workflow to make better use of time
• Delegate more efficiently
• Use rituals to make your life run smoother
• Plan meetings more appropriately and effectively

Module 9: Telephone Etiquette

• Recognise the different aspects of telephone language
• Properly handle inbound/outbound calls
• Know how to handle angry or rude callers
• Learn to receive and send phone messages
• Know the different methods of employee training

Module 10: Microsoft Office

1. Excel 2016 Essentials

• Create and Manage Worksheets and Workbooks
• Manage Data Cells and Ranges
• Create Tables
• Perform Operations with Formulas and Functions
• Use Quick Analysis, Charts and Objects

1. Outlook 2016 Essentials

• Communicate by Email
• Manage Messages
• Manage Schedules
• Manage Contacts and Groups
• Manage the Outlook Environment

1. PowerPoint 2016 Essentials

• Create and Manage Presentations
• Insert and Format Text, Shapes and Images
• Insert Tables, Charts, Smart-Art, and Media
• Apply Transitions and Animations
• View Slideshows and Work with Multiple Presentations

1. Word 2016 Essentials

• Create and Manage Documents
• Format Text, Paragraphs, and Sections
• Create Lists and Tables
• Insert and Format Graphic Elements
• Create and Manage References

Certificate

Upon successfully passing the course, the Learner needs to pay for the CPD Accredited Certificate of Completion either in PDF format or Hard-copy.

CPD Accredited Certificate of Completion (PDF format) = £42

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges local £9 = £74

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges International £14 = £79

Without any prior knowledge of Administration, the learners can take this training course and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about Administration can take the course. There are no specific deadlines for admission, and you can enrol anytime on this Administration Skills course.

There are no precise requirements for Administration skills Certificate as no prior knowledge and experience of Administration is required.

Students seeking to enrol for this Administration Skills course should meet the following requirements;

• Basic knowledge of English Language & Basic Computer Skills
• Be age 16 years or above

After completing the Administration Skills course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.

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