Administrative Skills

Diploma in Administrative Skills

If the answer is yes then Study365 has the perfect opportunity. Whether you have some experience or are just starting out you can dramatically improve your skills and enhance your CV with a Diploma in Administrative Skills. This not only proves to employers that you have been professionally trained, it shows that you can provide administrative support to the highest standard.

After successfully completing this course you could become employed as a Personal Assistant, Secretary, Office Admin, Office Manager or Executive Assistant. As you can see, there will be many career options open to you, and they are all positions with room for progression. Once you are qualified you can start working, and when you have some experience you can work your way up to a managerial position. It’s simple!

Our courses are fully online, so you can work through the course at your own speed and in your own home. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have unlimited access. An effective support service and study materials will build your confidence so you can secure your qualification.

* Free E-certificate (No additional cost for E-certificates)

This Diploma course of Administrative Management is comprehensive and designed to cover the following key areas. This course has been designed for 45 guided learning hours:

COURSE CURRICULUM

Module 01 : Job Functions And Description Of A Secretary/ And Pa

• Essential Information
• Job Description
• Job Duties

Module 02 : Diary Management

• Diary Management
• Diary And Time Management With Outlook 2007

Module 03 : Business Reports And Letter Writing

• Business Writing Skills
• Introduction To Business Report Writing
• Exploring Reports
• How To Prepare For Writing
• Exercise Files: Business Report Writing
• Business Writing
• Collaborative Business Writing
• Proposal Writing
• Business Ethics

Module 04 : E-Mails Writing Tips

• Introduction To Effective Email Writing
• Writing Email Messages
• Email Manners

Module 05 : Handling Confidential Documents

• Confidential Electronic Documents
• Confidential Paperwork
• What Is Confidentiality?
• How Is Confidentiality Regulated?
• The Data Protection And Human Rights Acts
• How Is Confidentiality Enforced?

Module 06 : Successful Meeting Minutes

• Taking Minutes
• Meeting Management

Module 07 : Note Taking

• Note Taking
• Exercise Files: Note Taking

Module 08 : Data Management, Record Keeping And Filing

• What Are Data Management And Record-Keeping?
• Why Are Data Management And Record-Keeping Important?
• Record Keeping In Detail
• Filing Documents In The Office
• The Importance Of Filing And Shelving Systems In An Organization
• Organize And Bring In Uniformity
• Organisations That Use Filing And Shelving Systems
• The Need For Neatness And Orderliness
• The Different Types Of Shelving Systems

Module 09 : Appointment Booking And Arranging Interviews

• Appointment Booking And Arrange An Interview

Module 10 : Delivering Postal Mail

• Envelope Mailers
• Transpromo
• Parcels And Irregular Parcels
• Newsletters And Flyers
• Envelopes And Opening Mechanisms
• Press Coating
• Addressing Techniques

Module 11 : Dictating

• Dictating

Module 12 : Customer Service And Telephone Handling Skills

• Customer Service Basics Over The Phone
• Get The Facts- Ask The Right Questions
• Discuss Solutions- Learning To Listen
• Dealing With Difficult Customers
• Developing Inbound & Outbound Telephone Skills
• Hot Telephone Tips
• Handling Complaints And Difficult Customers
• Telephone Etiquette

Module 13 : Organising A Meeting

• Organising A Meeting
• Exercise Files: Organising Meeting

Module 14 : Bookkeeping

• Introduction To Accounting
• Financial & Managerial Accounting
• Taxes

Module 15 : Invoicing/Petty Cash

• Petty Cash
• Working With Invoices And Receipts

Module 16 : Document Proofreading

• Importance Of Proofreading
• Steps To Proofread Your Document
• Proofreading Symbols

Module 17 : QuickBooks For Payroll Management

• Introduction To QuickBooks
• Setting Up The Employee Payroll
• Running The Payroll

Module 18 : Tips For Speed Reading

• The Multiple-Reading Process

Module 19 : Creating An Effective CV And Cover Letter

• Business Resumes & Job Applications
• How To Gather Information For Your CV
• Write Your CV
• CV Writing Tips And Layouts
• Different CV Formats
• Saving A CV To Different Formats And Online CV Banks
• Finishing Your CV

Module 20 : Time Management

• Introduction To Time Management
• Fundamentals Of Productivity
• How To Use Your Calendar Effectively
• Setting Up Priorities And Schedule
• Timer Budgeting

Module 21 : Motivating Employees

Module 22 : Typing Speed Development

• Effective Typing

Module 23 : Microsoft Word

• First Step To MS Word
• Text Editing & Formatting
• Formatting Paragraph And Pages
• Creating Styles, Themes, Number And Bullets
• Columns & Tables
• Macros And Proofing
• Sharing And Reviewing Documents
• Modify Word Document

Module 24 : Microsoft Excel

• Data Entering
• Creating Formulas And Functions
• Formatting
• If, Vlookup, And Power Functions, Security & Sharing
• Data Management, Data Analysis Tools
• Pivottables & Macros

Module 25 : Microsoft PowerPoint

• Working With Presentations & Slides
• Adding Pictures, Contents To Slides, shapes, Diagrams, Charts, Video, Audio, And Animation
• Preparing & Delivering The Presentation
• Reusing And Sharing Presentations

Module 26 : Microsoft Outlook

• Getting Started With Outlook
• Adding And Connecting Accounts, Reading & Organizing Mails
• Creating And Sending Mail, Creating And Working With People
• Working With Delegates & Calendars
• Creating Tasks And Notes, Working With Outlook Data

Module 27 : Accounting And Bookkeeping

• Introduction To Basic Accounting
• Financial Accounting
• Managerial Accounting
• Income Taxes
• Introduction And Review The Financial Statements
• Bookkeeping Process
• Transaction And Accounting Equation
• The General Ledger

Module 28 : Bookkeeping

• Introduction
• Basic Terminology 1 and 2
• Accounting Methods
• Keeping Track Of Your Business
• Understanding The Balance Sheet
• Other Financial Statements
• Payroll Accounting / Terminology
• End Of Period Procedures
• Financial Planning, Budgeting And Control
• Auditing

Module 29 : Budgets & Financial Reports

• Getting Started
• Glossary
• Understanding Financial Statements
• Analyzing Financial Statements 1 and 2
• Understanding Budgets
• Budgeting Made Easy
• Advanced Forecasting Techniques
• Managing The Budget
• Making Smart Purchasing Decisions
• A Glimpse Into The Legal World

Module 30 : Communication Fundamentals

• Introduction To Communication Fundamentals
• Adapting To Audience And Build Trust
• Managing Communication Challenges

Module 31 : Communication Strategy

• The Big Picture
• Understanding Communication Barriers
• Para verbal & non-verbal Communication Skills
• Speaking Like A Star
• Listening Skills
• Asking Good Questions
• Appreciative Inquiry
• Mastering The Art Of Conversation

Module 32 : Emotional Intelligence

• Introduction To Emotional Intelligence
• Developing Self Awareness & Self-Regulation
• Building Awareness With Others
• Building Relationship

Module 33 : Administrative Human Resources Fundamentals

• Introduction To Administrative Hr
• Administrative Duties
• Recruitment And Selection
• Employee Performance Management

Module 34 : Employee Recruitment

• Introduction To Recruitment
• The Selection Process
• Goal Setting
• The Interview
• Types Of Interview Questions
• Avoiding Bias In Your Selection
• The Background Check
• Making Your Offer
• Orientation And Retention
• Measuring The Results

Module 35 : Leadership Essentials

• Understanding Leadership-
• Set A Solid Foundation And Direction
• Motivate Commitments
• Drive For Results
• Develop Yourself

Module 36 : Management Essentials

• Understanding Management
• Managing People, Performance & Environment
• Leading Up And Down The Organisation
• How To Create Strong Teams
• Enhance Your Career And Communication
• Motivating Employees
• Building A Better Office
• Planning Team Building Retreat
• Managing Different Types Of Employees
• Communicating Ideas
• Working On Projects
• Improving Yourself
• Embracing Self Improvement
• Reducing Friction

Module 37 : Safety In The Workplace

• Types Of Hazards
• Managers Roles
• Stress Management
• Workplace Violence
• Identifying Your Company Hazards
• Drug And Alcohol Abuse
• Writing The Safety Plan
• Implement The Plan

Method of Assessment:

At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.

Certification:

Successful candidates will be awarded a Diploma in Administrative Skills.

• It’s particularly suited for those who prefer a self-paced method of learning, with trainer support when they need it. All levels welcome, from intermediate to experience. Completing our beginner’s level Executive Secretary and PA course will be advantage to study this course.
• The course is ideal for Intermediate, Advance level learners and existing Secretary, PA , Office Admin or Office Manager who is seeking the opportunity to promote their career with a formal qualification.
• The course will help to gain the knowledge or widen their skill base to perform Secretary, PA, Office Admin or Office Manager related tasks, as a part of their role.

• This course requires no formal prerequisites and this certification is open to everyone

There are different paths in which your career could develop. You can be an Executive Secretary or Personal Assistant for company director, executives or for senior management positions and also Office admin/ Office Manager.