Administrative Management & Secretarial PA

Inspire London College Ltd

Level 5 Diploma in Administrative Management & Secretarial PA

Digital certificate - £42

Level 5 Diploma in Administrative Management & Secretarial PA

Hard copy certificate - £80

Quiz based assessment

Included in course price

Administrative Management & Secretarial PA Diploma - 130 CPD Points:

Modules Outline

Module 1: Executive and Personal Assistant

This Administrative Management & Secretarial PA module covers the following key topics:

• Adapt to the needs and styles of management
• Communicate through written, verbal, and nonverbal methods
• Improve time management skills
• Manage meetings effectively
• Act as a gatekeeper
• Use the tools of the trade effectively

Module 2: Business Writing Skills

This Administrative Management & Secretarial PA module covers the following key topics:

• Gain better awareness of common spelling and grammar issues in business writing.
• Review basic concepts in sentence and paragraph construction.
• Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
• Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.
• Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.
• Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.
• Define proofreading and understand techniques in improving proofreading skills.
• Define peer review and list ways peer review can help improve business writing skills.

Module 3: Communication Strategies

This Administrative Management & Secretarial PA module covers the following key topics:

• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and par verbal communication skills
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others

Module 4: Customer Support

This Administrative Management & Secretarial PA module covers the following key topics:

• Define customer support
• Know the different venues for customer support
• Recognize challenges of customer support
• Learn different applications
• Know proper forms of documentation
• Learning to be proactive in customer support

Module 5: Meeting Management

This Administrative Management & Secretarial PA module covers the following key topics:

• Planning and Preparing
• Identifying the Participants
• How to choose the time and place
• How to create the agenda
• How to set up the meeting space
• How to incorporate your electronic options
• Meeting Roles and Responsibilities
• Use an agenda
• Chairing a Meeting
• How to deal with disruptions
• How to professionally deal with personality conflicts
• How to take minutes
• How to make the most of your meeting using games, activities and prizes

Module 6: Organisational Skills

This Administrative Management & Secretarial PA module covers the following key topics:

• Examine current habits and routines that are not organized
• Learn to prioritize your time schedule and daily tasks
• Determine ways of storing information and supplies
• Learn to organize personal and work space
• Learn to resist procrastination
• Make plans to stay organized in the future

Module 7: Presentation Skills

This Administrative Management & Secretarial PA module covers the following key topics:

• Perform a needs analysis and prepare an outline
• Select presentation delivery methods
• Practice verbal and non-verbal communication skills
• Knock down nervousness
• Develop and use flip charts with color
• Create targeted PowerPoint presentations
• Utilize white boarding for reinforcement
• Describe how video and audio enhance a presentation and list criteria for determining what types to use
• Enrich the learning experience with humor, questions, and discussion.

Module 8: Time Management

This Administrative Management & Secretarial PA module covers the following key topics:

• Plan and prioritize each day’s activities in a more efficient, productive manner
• Overcome procrastination quickly and easily
• Handle crises effectively and quickly
• Organize your workspace and workflow to make better use of time
• Delegate more efficiently
• Use rituals to make your life run smoother
• Plan meetings more appropriately and effectively

Module 9: Telephone Etiquettes

This Administrative Management & Secretarial PA module covers the following key topics:

• Recognise the different aspects of telephone language
• Properly handle inbound/outbound calls
• Know how to handle angry or rude callers
• Learn to receive and send phone messages
• Know different methods of employee training

Module 10: 10 Soft Skills

This Administrative Management & Secretarial PA module covers the following key topics:

• Discuss how soft skills are important to success in the workplace
• Understand the 10 key soft skills everyone should have
• Use soft skills to relate more effectively to others in the workplace
• Understand how to use soft skills to communicate, problem-solve, and resolve conflict
• Apply soft skills to specific situations

Module 11: Appreciative inquiry

This Administrative Management & Secretarial PA module covers the following key topics:

• Know the meaning of appreciative inquiry
• Think in positive terms and avoid thinking negatively
• Encourage others to think positively
• Recognize positive attributes in people
• Create positive imagery
• Manage and guide employees in a positive environment

Module 12: Call Center

This Administrative Management & Secretarial PA module covers the following key topics:

• Define and understand call center strategies.
• Identify different types of buying motivations.
• Create SMART Goals.
• Familiarize myself with strategies that sharpen effective communication.
• Use proper phone etiquette.
• Set benchmarks.

Module 13: Microsoft Office

This Administrative Management & Secretarial PA module covers the following key topics:

1. Excel 2016 Essentials

• Create and Manage Worksheets and Workbooks
• Manage Data Cells and Ranges
• Create Tables
• Perform Operations with Formulas and Functions
• Use Quick Analysis, Charts and Objects

1. Outlook 2016 Essentials

• Communicate with Email
• Manage Messages
• Manage Schedules
• Manage Contacts and Groups
• Manage the Outlook Environment

1. PowerPoint 2016 Essentials

• Create and Manage Presentations
• Insert and Format Text, Shapes and Images
• Insert Tables, Charts, SmartArt, and Media
• Apply Transitions and Animations
• View Slideshows and Work with Multiple Presentations

1. Word 2016 Essentials

• Create and Manage Documents
• Format Text, Paragraphs, and Sections
• Create Lists and Tables
• Insert and Format Graphic Elements
• Create and Manage References

Certificate

Upon successfully passing the course, Learner needs to pay for CPD Accredited Certificate of Completion either in PDF format or Hardcopy From ILC.

CPD Accredited Certificate of Completion (PDF format) = £42

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges £15 = £80

There are no precise requirements for Admin, Secretarial & PA Certificate as no prior knowledge and experience of Admin, Secretarial & PA is required.

Students seeking to enrol for this Administrative Management & Secretarial PA course should meet the following requirements;

• Be aged 16 years or above
• Solid knowledge of English Language
• Working Knowledge of Information Communication Technologies for studying online that is the Internet and Microsoft Office
• A genuine desire to study and succeed.

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