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New Year Mega Sale! | FREE PDF Certificate & Tutor Support | CPD Certified | 40 CPD Points | 24/7 Access



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£11 inc VAT (was £499)
Offer ends 14 May 2021
Study method
Online, self-paced
72 hours
Access to content
1 year
No formal qualification
40 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

369 students purchased this course

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Professionals with administrative and office management skills are always in demand. Make your CV stand out and enhance your career with a professional qualification attesting to your skills.

Follow your dreams by enrolling on the Administration course today and develop the experience, skills and knowledge you need to enhance your professional development. Administration course will help you arm yourself with the qualities you need to work towards your dream job.

Study the Administration course training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Administration course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.

This Administration course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Administration course through a mixture of instructional video lessons and online study materials.

Receive online tutor support as you study the Administration course, to ensure you are supported every step of the way. Get a free e-certificate as proof of your Administration course completion.

Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Administration course. The Administration course is designed by industry experts and is tailored to help you learn new skills with ease.

The Administration course is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Administration course when it suits you. Access the Administration course modules from any internet-enabled device, including computers, tablets, and smartphones.

The Administration course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Administration course now and start learning instantly!

Benefits of studying the Advanced Diploma in Office Administration with Janets include

  • Free PDF certificate upon successful completion of the Administration course
  • Full one-year access to Administration course materials
  • Instant assessment results with the Administration course
  • No hidden fees with the Administration course
  • Full tutor support available from Monday to Friday with the Administration course
  • Study the Administration course at your own pace
  • Benefit from instant feedback through mock exams and multiple-choice assessments
  • Accessible, informative modules taught by expert instructors
  • Get 24/7 help or advice from our email and live chat teams with the Administration course
  • Study the Administration course in your own time through your computer, tablet or mobile device
  • Improve your chance of gaining professional skills and better earning potential by completing the Administration course


40 CPD hours / points
Accredited by CPD Accreditation Group

Course media


Course design

The Administration course training course is delivered through Janets’ online learning platform. Access the Administration course content from any internet-enabled device whenever or wherever you want to. The Administration course has no formal teaching deadlines, meaning you are free to complete the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

************************** Course Modules **************************

This Advanced Diploma in Office Administration course has been designed with the following modules:

Module 1: Introduction to Office Administration

  • Administration - What does an Office Administrator Do?
  • Administration - What are the Requirements for being a Successful Office Administrator
  • Administration - Essential Skills for an Office Administrator
  • Administration - How to Become an Office Administrator

Module 2: Skills of an Effective Administrator

  • Administration - Introduction
  • Administration - Three Skills Approach
  • Administration - Tips on How to Develop These Skills

Module 3: Business Writing Skills

  • Administration - Structures of Business Documents
  • Administration - Structures of Other Official Documents
  • Administration - Editing and Proofreading

Module 4: Communication Skills

  • Administration - Components of Communication Process
  • Administration - Effective Listening Skills
  • Administration - Verbal Communication
  • Administration - Non-Verbal Communication

Module 5: Managing Meetings and Giving Feedback

  • Administration - Managing Meetings
  • Administration - Presentation Tips
  • Administration - Pumping up a Presentation

Module 6: Organisational Skills

  • Administration - Examine current habits and routines that are not organised
  • Administration - Learn to prioritise your time schedule and daily tasks
  • Administration - Determine ways of storing information and supplies

Module 7: Telephone Etiquette

  • Administration - Introduction

Module 8: Negotiation Techniques

  • Administration - Basic Types of Negotiations
  • Administration - Phases of Negotiation
  • Administration - Negotiation Techniques
  • Administration - Strategies for Identifying Mutual Gain

Module 9: Conflict Management

  • Administration - Definition of Conflict
  • Administration - Benefits of Confrontation
  • Administration - Prevention of Conflicts

Module 10: Stress Management

  • Administration - Definition of Stress
  • Administration - Meaning of Stress
  • Administration - Understanding Stress
  • Administration - How Stress Arises?

Module 11: Time Management

  • Administration - Activities Planning and Prioritising
  • Administration - Overcoming Procrastination
  • Administration - Crisis Handling
  • Administration - Organising Workspace to Make Better Use of Time

Method of Assessment

To successfully complete the Administration course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Administration course. After successfully passing the Administration course exam, you will be able to apply for a CPD-accredited certificate as proof of your Administration course qualification.


All students who successfully complete the Administration course can instantly download their free e-certificate. You can also purchase a hard copy of the Administration course certificate, which will be delivered by post for £9.99.

Who is this course for?

The Administration course is ideal for those who already work in this sector or are an aspiring professional. This Administration course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.


The Administration course is open to all students and has no formal entry requirements. To study the Administration course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.

Career path

This Administration course will assist you to get your desired job in the relevant field. The course will also progress your career, regardless of your present job status. You could explore a number of job roles for you to fill as you complete this Administration course.

Questions and answers

No questions or answers found containing ''.

Stone asked:

What's the actual duration of this Administration Course?


Hi Stone, Good morning. The approximate Administration course duration is 72 hours. However, you will get one-year access to the course upon purchasing. Therefore, you can complete it anytime within a year. Stay Safe.

This was helpful. Thank you for your feedback.

Ricky asked:

How soon can I finish this Administration Training?


Hi Ricky, Good morning. The approximate Administration course duration is 72 hours. However, you will get one-year access to the course upon purchasing. Therefore, you can complete it anytime within a year. Stay Safe.

This was helpful. Thank you for your feedback.

Mike asked:

What's the assessment method of this administration course?


Hi Mike, Good morning. There will be two exams after completing the Administration course. A mock and a final exam. Both will be in MCQ based. You are also required to submit an assignment to obtain your certificate. Stay Safe.

This was helpful. Thank you for your feedback.

Keith asked:

Are there any additional costs for the exams or anything else required to complete the course or is everything included in the £16? If not how much?


Dear Keith, Thank you for contacting us. The exams and the PDF Certificate are included in the course price. Thanks

This was helpful. Thank you for your feedback.

Shazi asked:

What is the duration of exam?


Hi Shazi, Good morning. Exam time duration: 30 mins. Stay Safe.

This was helpful. Thank you for your feedback.

Shazi asked:

Is mock exam at end of each unit or at end of course. Is actual exam multiple choice time restriction on this. What if I fail. May I retake it


Hi Shazi, Good morning. At the end of the course, you will have a mock exam and the final exam. The entire exam will be held online. Exam questions will be Multiple Choices and True/False. If you fail your final exam at the first attempt, you can retake the exam. Stay Safe.

This was helpful. Thank you for your feedback.

Iqbal asked:

Do I have a time limit to finish the course by Thanks


Dear Iqbal, Thank you for contacting us. You will get one year access to the course after purchasing and you can complete it anytime within a year. Thanks

This was helpful. Thank you for your feedback.

MrsL asked:

Is there an exam? If so is this done online or will I have to take this exam in person? Also how much is the exam?


Dear MrsL, Thank you for contacting us. At the end of the course, you will have a mock exam and the final exam. Exams are included with the course price, and it’s online. After completing the course, you will be able to sit for the exam at your convenient time as you will have one-year access to the course after purchasing. Thanks

This was helpful. Thank you for your feedback.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.