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Administration : Administration

Diploma QLS Level 5 | *FREE PDF Certificate* Tutor Support & Exam | 120 CPD Points|*Free Strategic Planning Course*

Brentwood Open learning College


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£10 inc VAT (was £760)
Offer ends 18 June 2021
Study method
Online, self-paced
450 hours
No formal qualification
120 CPD hours / points
Additional info
  • Tutor is available to students

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Administration : Administration

Diploma in Administration QLS Level 5. Additional CPD Accredited Administration Certificate with 120 CPD points available with no extra study. This Administration course comes with easy to understand e-learning study materials.

Study Office Administration Level 5 for the opportunity to earn an endorsed Certificate of achievement. Discover what makes expert Office Administration the backbone of every successful organisation, with this exclusive distance learning program! Study online for an advanced Level 5 Office Administration Diploma and put your leadership skills to the test!

Office Administration is a diverse and multifaceted field, which concerns the planning, organisation, communication and supervision of essential administrative activities. Along with the successful completion of the tasks themselves, office managers oversee the individuals and teams tackling them. Office management therefore comprises various HR management, admin management, performance management and resource management duties into one dynamic role. On any given day, the office manager may be required to interview candidates for employment, delegate duties, liaise with internal and external stakeholders, order equipment and supplies, organise meetings, produce reports, deliver presentations, address workplace performance issues, handle employee grievances and so much more besides. The office manager is the all-seeing, all-knowing and all-doing head of administrative functions. For candidates with the skills and knowledge to succeed in Office Administration, career opportunities at home and abroad are limitless.

This intensive Level 5 Office Administration Diploma has been designed for ambitious candidates looking to reach the very top of the career ladder. With no prior knowledge or experience required, course content gradually introduces the duties and responsibilities of the expert office manager. Topics introduced include administrative systems, employee performance management, resource management, staff deployment, delegation of duties, time management, customer relations management, office risk management and many more besides. Study at a pace that suits your lifestyle from any location worldwide, with professional tutor support provided throughout. Enrolment is open throughout the year, so there’s no better time to get started than right now!

Sign up for this exclusive Level 5 Office Administration Diploma today and tomorrow could be yours for the taking!

Quality Licence Scheme

This course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.



120 CPD hours / points
Accredited by The CPD Standards Office

Course media



An endorsed Level 5 Office Administration Diploma could open the door to any number of rewarding career opportunities worldwide. Join our growing global student community and gain access to a variety of benefits including:

  • Administration - No additional costs incurred, as all course materials and study aids needed are included in the course fee as standard.
  • Administration - Every candidate is assigned a professional tutor upon enrolment, for the provision of helpful support and feedback throughout.
  • Administration - Flexible online studies to suit even the busiest lifestyles, with no time-restrictions or deadlines imposed.
  • Administration - The highest-quality course materials and learning resources, created by experienced office managers and respected academics.
  • Administration - An opportunity to take your career to the next level with an endorsed Level 5 Office Administration Diploma from a recognised awarding body!

Administration - Learning Objectives

Most organisations that employee more than a few members of staff trust office managers to oversee workforce performance and general output. Nevertheless, success in office management is dependent on a dynamic range of skills and personal attributes. The objective of this course is to introduce candidates to the capabilities and characteristics of the elite office manager. Every duty, responsibility and priority is discussed at-length, priming candidates with the knowledge and confidence needed to take their careers to the next level.


Our most advanced Office Management Diploma to date is open to enthusiastic candidates from all backgrounds, with no relevant knowledge or experience required. Expert tutor support ensures every candidate gains the maximum value from their studies, with no deadlines imposed and no geographical restrictions. Study from any location worldwide at a pace that suits you, for the chance to enrich your long-term outlook with an endorsed award.

Upon completion, learners will have examined the most important concepts and teachings at the heart of expert office management, including:

  • Administration - explains the various principles and theories of management, administration and leadership and states the benefits of adhering to these principles.
  • Administration - Use goal setting activities and appropriate language to articulate what you want in your life
  • Administration - Advanced organisational skills
  • Administration - Professional time management and prioritisation skills
  • Administration - Improved written and verbal communication skills
  • Administration - How to handle sensitive matters with discretion
  • Administration - Enhanced accuracy and attention to detail
  • Administration - Improved self-confidence and general motivation
  • Administration - The ability to remain calm under pressure
  • Administration - Detailed knowledge of all key secretarial functions
  • Administration - The opportunity to take your career to a higher level

Administration - Course Outline

Candidates committed to their continuous professional development could benefit significantly from an endorsed Level 5 Office Administration Diploma. Each of the 12 course modules concludes with an online assessment, which your assigned tutor will mark and return with constructive feedback. Office management concepts and topics covered are as follows:

Administration - Unit 1 - Basic Principles Of Administration

This module covers the following key topics:

  • Administration - The Business Environment
  • Administration - Types of Business and Their Ownership
  • Administration - Corporations
  • Administration - Co-operatives
  • Administration - Partnerships
  • Administration - Sole Traders
  • Administration - Importance of Business Environment
  • Administration - Types of Business Environment
  • Administration - Social Responsibility of a Business
  • Administration - Business Ethics

Administration - Unit 2 - Effective Planning & Scheduling

This module covers the following key topics:

  • Administration - About the Work Breakdown Structure
  • Administration - The Role of a Work Breakdown Structure
  • Administration - Estimating Tips and Techniques
  • Administration - Tips for Increasing Estimation Accuracy
  • Administration - Types of Network Diagrams
  • Administration - Critical Path Method
  • Administration - Uncertainty and Risk Management
  • Administration - Risk Management Planning

Administration - Unit 3 - Organising Meetings

This module covers the following topics:

  • Administration - Anatomy of a Meeting
  • Administration - Types of Corporate Meetings
  • Administration - Common Problems When Scheduling Meetings
  • Administration - Planning for the Conference
  • Administration - Preparing Conference Material

Administration - Unit 4 - Keeping Accurate Records

This module covers the following topics:

  • Administration - How to Alphabetize for Filing and Indexing
  • Administration - Individual or Personal Names
  • Administration - File Cabinets
  • Administration - Organizing Your Computer Files
  • Administration - Using Documents Library

Administration - Unit 5 - Writing Business Letters

This module covers the following topics:

  • Administration - Business Documents
  • Administration - Beginning the Letter
  • Administration - Closing the Letter
  • Administration - Hyperlinks in Email Messages
  • Administration - Email Protocol for Administrative Assistants
  • Administration - HTML Format Versus Plain Text

Administration - Unit 6 - Other Written Communication

This module covers the following topics:

  • Administration - Reports
  • Administration - Memorandum Report
  • Administration - Report Templates
  • Administration - Editing and Proofreading
  • Administration - Electronic Revisions

Administration - Unit 7 - Minute Taking

This module covers the following topics:

  • Administration - The Role Of A Minute Taker
  • Administration - Minutes Styles & Recording Information
  • Administration - Techniques For Preparing Minutes
  • Administration - Developing Active Listening Skills
  • Administration - Developing Organizational Skills

Administration - Unit 8 - Telephone Skills

This module covers the following topics:

  • Administration - Telephone Usage
  • Administration - Telephone Manners
  • Administration - Telephone Etiquette Tips
  • Administration - Domestic Long-Distance Calls
  • Administration - Voice-Mail Etiquette

Administration - Unit 9 - Presentation skills

This module covers the following topics:

  • Administration - Good Preparation
  • Administration - Starting and Ending Your Presentation
  • Administration - Visual Aids
  • Administration - Group Presentations
  • Administration - Plus more

Administration - Unit 10 - Dealing With Difficult People Conflict Resolution

This module covers the following topics:

  • Administration - Defining Conflict
  • Administration - Types of Conflict
  • Administration - Conflict Outcomes
  • Administration - Paraphrasing Skills
  • Administration - Probing Techniques
  • Administration - Visualizing Conflict
  • Administration - Conflict Resolution Process

Administration - Unit 11 - Creating A Positive Work Environment

This unit covers the following key topics:

  • Administration - What Does a Positive Environment Look Like?
  • Administration - What Can I Do?
  • Administration - Team Player
  • Administration - Effective Workplace Relationships
  • Administration - Working Cooperatively
  • Administration - Managing Conflict

Administration - Unit 12 - MS office 2016

This unit covers the following topics:

  • Administration - MS Word
  • Administration - MS Excel
  • Administration - MS PowerPoint

Who is this course for?


An endorsed Level 5 Office Administration Diploma could open the door to a wide variety career prospects at home and abroad. Examples of major employers for qualified office managers include financial organisations, universities, hospitals, central and local government offices, small and large businesses, charitable organisations, manufacturers and many more besides. For administrators and office workers in general, this course could accelerate your transition to a leadership position. For newcomers to office admin, a Level 5 Office Management Diploma could help you stand out in the eyes of employers.


Once again, we prioritise flexibility and impose no time-restrictions or deadlines whatsoever. Whatever your current lifestyle and schedule, you’re free to study at a time and pace that suit you, with full tutor support provided throughout.


Take your office admin career to the next level - get started on your Level 5 Office Management Diploma today!



No particular entry requirement.

Option 1

Office Management Diploma QLS Level 5 endorsed by Quality Licence Scheme

Certificate Fee: £120 + postal charges

Option 2

Administration Diploma issued by BOLC

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£95 + postal charges

*Postage Charges: National £9, International £15

Career path


An advanced Office Administration could pave the way for a successful career in almost any aspect of senior admin management or HR. Typical job titles within the field of office management include the following:

  • Administrative Assistant
  • Administrative Coordinator
  • Administrative Director
  • Administrative Manager
  • Administrative Services Manager
  • Administrative Services Officer

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.