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Administration - Course

Administration | Level 5 by CPD | 24/7 Tutor Support | Quiz Based Exam Included | 100 CPD Credits

UK Professional Development Academy LTD


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£10 inc VAT (was £650)
Offer ends 21 June 2021
Study method
Online, self-paced
Access to content
Access until course completion
No formal qualification
100 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available to purchase separately

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Level 5 Diploma in Administration | Administration | Level 5 by CPD | 24/7 Tutor Support | Quiz Based Exam Included | 100 CPD Credits

Administration is a diverse field and requires a specific skill set to be successful in professional life. This Level 5 Diploma in Administration will equip you with those desired skillsets and practical knowledge. The course is equally beneficial for both newcomers in a field or professionals already working in an organisational setting.

To make it easy for learner to grab the idea, the course is divided into modules and submodules starting from the fundamental knowledge to the most advanced level. The course touches the theoretical as well as the practical aspects of all the aspects of Administration. We believe that completion of this endorsed course will help you to develop the skills which are required in the job market.

Do not worry if you are new to online learning. The Learning Platform, which is used to deliver the courses to learner, is very user friendly. However, if required, we will provide you with all possible assistance on an email or call. In addition to all this, course is self-explanatory and can be completed in significantly less time if scheduled study hours are devoted to this. The assessment method, quiz-based, also aids in completing the course in less time. For ease of learners, the MOCK test is also available before the final test. You will be able to practice the test before final attempt. Furthermore, you will have two attempts for each final test. In short, the success rate of course is 100% because of the continuous tutor support and flexible assessment method.


Administration is a diverse field, which concern the planning, communicating, organizing and supervision of required administrative activities. To make it easy for the learner this Administration course is divided into various modules and sub-modules in which you will learn Administration executive and personal assistant, business writing skills, communication strategies, Administration customer support, Administration meeting management, organizational skills, Administration presentation skills, Administration time management, Telephone etiquette and MS office skills.


100 CPD hours / points
Accredited by Step Ahead CPD Qualifications

Course media



Level 5 Diploma in Administration | Administration | Level 5 by CPD | 24/7 Tutor Support | Quiz Based Exam Included | 100 CPD Credits

Administration - Module 1: Executive and Personal Assistant

  • Administration - Adapt to the needs and styles of management
  • Administration - Communicate through written, verbal, and nonverbal methods
  • Administration - Improve time management skills
  • Administration - Manage meetings effectively
  • Administration - Act as a gatekeeper
  • Administration - Use the tools of the trade effectively

Administration - Module 2: Business Writing Skills

  • Administration - Gain better awareness of common spelling and grammar issues in business writing.
  • Administration - Review basic concepts in sentence and paragraph construction.
  • Administration - Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
  • Administration - Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.
  • Administration - Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.
  • Administration - Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.
  • Administration - Define proofreading and understand techniques in improving proofreading skills.
  • Administration - Define peer review and list ways peer review can help improve business writing skills.

Administration - Module 3: Communication Strategies

  • Administration - Understand what communication is
  • Administration - Identify ways that communication can happen
  • Administration - Identify barriers to communication and how to overcome them
  • Administration - Develop their non-verbal and par verbal communication skills
  • Administration - Use the STAR method to speak on the spot
  • Administration - Listen actively and effectively
  • Administration - Ask good questions
  • Administration - Use appreciative inquiry as a communication tool
  • Administration - Adeptly converse and network with others

Administration - Module 4: Customer Support

  • Administration - Define customer support
  • Administration - Know the different venues for customer support
  • Administration - Recognize the challenges of customer support
  • Administration - Learn different applications
  • Administration - Know proper forms of documentation
  • Administration - Learning to be proactive in customer support

Administration - Module 5: Meeting Management

  • Administration - Planning and Preparing
  • Administration - Identifying the Participants
  • Administration - How to choose the time and place
  • Administration - How to create the agenda
  • Administration - How to set up the meeting space
  • Administration - How to incorporate your electronic options
  • Administration - Meeting Roles and Responsibilities
  • Administration - Use an agenda
  • Administration - Chairing a Meeting
  • How to deal with disruptions
  • How to professionally deal with personality conflicts
  • How to take minutes
  • How to make the most of your meeting using games, activities and prizes

Administration - Module 6: Organisational Skills

  • Administration - Examine current habits and routines that are not organized
  • Administration - Learn to prioritize your time schedule and daily tasks
  • Administration - Determine ways of storing information and supplies
  • Administration - Learn to organize personal and work space
  • Administration - Learn to resist procrastination
  • Administration - Make plans to stay organized in the future

Administration - Module 7: Presentation Skills

  • Administration - Perform a needs analysis and prepare an outline
  • Administration - Select presentation delivery methods
  • Administration - Practice verbal and non-verbal communication skills
  • Administration - Knock down nervousness
  • Administration - Develop and use flip charts with color
  • Administration - Create targeted PowerPoint presentations
  • Administration - Utilize white boarding for reinforcement

Administration - Module 8: Time Management

  • Administration - Plan and prioritise each day’s activities in a more efficient, productive manner
  • Administration - Overcome procrastination quickly and easily
  • Administration - Handle crises effectively and quickly
  • Administration - Delegate more efficiently
  • Administration - Use rituals to make your life run smoother

Administration - Module 9: Telephone Etiquette

  • Administration - Recognise the different aspects of telephone language
  • Administration - Properly handle inbound/outbound calls
  • Administration - Know how to handle angry or rude callers

Administration - Module 10: Microsoft Office

  1. Excel 2016 Essentials
  • Create and Manage Worksheets and Workbooks
  • Manage Data Cells and Ranges
  • Create Tables
  • Perform Operations with Formulas and Functions
  • Use Quick Analysis, Charts and Objects
  1. Outlook 2016 Essentials
  • Communicate with Email
  • Manage Messages
  • Manage Schedules
  • Manage Contacts and Groups
  • Manage the Outlook Environment
  1. PowerPoint 2016 Essentials
  • Create and Manage Presentations
  • Insert and Format Text, Shapes and Images
  • Insert Tables, Charts, Smart Art, and Media
  • Apply Transitions and Animations
  • View Slideshows and Work with Multiple Presentations
  1. Word 2016 Essentials
  • Create and Manage Documents
  • Format Text, Paragraphs, and Sections
  • Create Lists and Tables
  • Insert and Format Graphic Elements
  • Create and Manage References

Administration - Course / Training Format

After successful enrolment, the learner will get access to the UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime.

Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.

The Test (MCQs) will be based on modules of the Training Manual.

Administration - Assessment

After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 75%. You can retake the Test in the case of not being successful at first attempt.

Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).

All test(s) are online and are taken either through or after the course; these are included in the course price.

Administration - Duration

The minimum time period to complete this training is 1 Week to 4 Weeks. But it is a self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.

Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.

CPD Accredited Certificate:

Upon successfully passing the Course, a learner needs to pay for CPD Accredited Certificate of Completion either in PDF format or Hard-copy.

CPD Accredited Certificate of Completion (PDF format) = £42

CPD Accredited Certificate of Completion (Hard-copy) = £65 + postage charges Local £9, International £14

Who is this course for?


Without any prior knowledge of Administration, the learners can take this training course and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about Administration can take the course. There are no specific deadlines for admission, and you can enrol anytime on this course.



There are no precise requirements for Administration Certificate as no prior knowledge and experience of Administration is required.

Students seeking to enrol for this course should meet the following requirements;

  • Basic knowledge of English Language & Basic Computer Skills
  • Be age 16 years or above

Career path


After completing the course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.