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Comprehensive Administrative Skills | **Free PDF Certificate + **Free COVID-19 Course| Instant Access |No hidden fee

Training Express Ltd


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£10 inc VAT (was £125)
Offer ends 30 November 2021
Study method
Online, self-paced
10 hours
Access to content
1 year
No formal qualification
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available and is included in the price

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This Admin course is designed for Admins, Admin Assistants, Secretarial Managers, Secretarial Administrators, Admin Support Assistants, and Office Administrators.

Before we take you through office administration, we will mention the difference between a secretary, assistant, personal assistant, along with the roles, responsibilities, and skills required to become an assistant, personal assistant and receptionist. In terms of office administration, you will learn the roles, responsibilities, requirements, challenges one may face and what qualities and skills make a good office administrator.

Speaking of skills and qualities, we will ensure you acquire them by the end of the course as we will take you through each of them. First, you will learn business telephone skills, then business etiquette, how to represent your boss and your company, deal with travel arrangements, meetings and conferences, dairy and note-taking, business writing skills, record keeping, invoicing, filing systems, organisational skills, communication skills, time management, customer service and effective scheduling and planning.

Learning Outcomes

By the end of the course, learners will be able to:

  • Familiarise themselves with the roles and responsibilities of an office administrator, admin support assistant and personal assistant
  • Know and develop the skills required to become a successful office administrator
  • Learn telephone skills, telephone etiquette, business etiquette and its types and importance
  • Gain time management skills by learning about crisis handling and overcoming procrastination
  • Acquire communication strategies and communication and organisational skills
  • Know about customer service, proper phone language, phone etiquette and how to deal with difficult customers
  • Understand the benefits of effective planning and scheduling

Key Features of the Admin Course :

Our trusted, high quality and affordable Admin course trains individuals to become experts in their field.

  • Instant e-certificate and hard copy dispatch by next working day
  • Fully online, interactive course with audio voiceover
  • Developed by qualified professionals in the field
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases

*** Additional Gifts ***

Free Coronavirus (COVID-19) Awareness Course

  • Demonstrate knowledge of how COVID-19 emerged
  • Understand how COVID-19 spreads and how to prevent it from spreading
  • Identify the symptoms of COVID-19 and which groups of individuals are most at risk
  • Comply with government health guidelines and maintain excellent hygiene
  • Free E - Certificate included

*** (Offer Ends Soon) ***


All of our courses, including this Admin course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.


Once you’ve successfully completed your Admin course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.


At the end of the Admin course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Course media


Course Curriculum

The detailed curriculum outline of our Admin, Secretarial & PA course is as follows:

***Admin, Secretarial & PA***

Admin, Secretarial & PA Module 01 - Introduction to Admin Support Assistant

  • Admin, Secretarial & PA – Role and Responsibilities of an Assistant / Secretary
  • Admin, Secretarial & PA – Job Functions and Required Skills
  • Admin, Secretarial & PA – Planning Work Details
  • Admin, Secretarial & PA – Difference between Secretary and Assistant

Admin, Secretarial & PA Module 02 - Introduction to Personal Assistant

  • Admin, Secretarial & PA – Role and Responsibilities of PA / Secretary
  • Admin, Secretarial & PA – Job Functions and Required Skills
  • Admin, Secretarial & PA – Planning Work Details
  • Admin, Secretarial & PA – Difference between Secretary and PA

Admin, Secretarial & PA Module 03 - Introduction to Office Administration

  • Admin, Secretarial & PA – What does an Office Administrator Do?
  • Admin, Secretarial & PA – What are the requirements for being a Successful Office Administrator
  • Admin, Secretarial & PA – Education
  • Admin, Secretarial & PA – Training
  • Admin, Secretarial & PA – Certificate
  • Admin, Secretarial & PA – Essential Skills for an Office Administrator
  • Admin, Secretarial & PA – How to Become an Office Administrator
  • Admin, Secretarial & PA – Key Challenges of an Office Administrator

Admin, Secretarial & PA Module 04 - Skills of an Effective Administrator

  • Admin, Secretarial & PA – Introduction
  • Admin, Secretarial & PA – Three Skills Approach
  • Admin, Secretarial & PA – Tips on How to Develop These Skills

Admin, Secretarial & PA Module 05 - Introduction to Reception and Receptionist

  • Admin, Secretarial & PA – Introduction to the Module
  • Admin, Secretarial & PA – Topics to be Covered
  • Admin, Secretarial & PA – Job Requirements and Work Environment
  • Admin, Secretarial & PA – 21st Century Skills for a Receptionist
  • Admin, Secretarial & PA – Duties and Responsibilities
  • Admin, Secretarial & PA – Cover Letter and Resume for Receptionist

Admin, Secretarial & PA Module 06 - Business Telephone Skills

  • Admin, Secretarial & PA – Telephone Etiquette
  • Admin, Secretarial & PA – Telephone Skills
  • Admin, Secretarial & PA – Telephone Courtesy Tips
  • Admin, Secretarial & PA – Domestic and International Calls
  • Admin, Secretarial & PA – Voice-Mail Courtesy

Admin, Secretarial & PA Module 07 - Representing Your Boss and Company

  • Admin, Secretarial & PA – Competence
  • Admin, Secretarial & PA – Professionalism
  • Admin, Secretarial & PA – Importance of Professionalism at Work
  • Admin, Secretarial & PA – Characteristics of Professionalism
  • Admin, Secretarial & PA – Reflecting Brand Values
  • Admin, Secretarial & PA – The Benefits of Having Core Values
  • Admin, Secretarial & PA – Documenting the Core Values
  • Admin, Secretarial & PA – Showcasing the Core Values
  • Admin, Secretarial & PA – Working Toward Company Objectives

Admin, Secretarial & PA Module 08 - Business Etiquette

  • Admin, Secretarial & PA – Introduction to Business Etiquette
  • Admin, Secretarial & PA – Importance of Business Etiquette
  • Admin, Secretarial & PA – Types of Business Etiquette
  • Admin, Secretarial & PA – How to Improve Business Etiquettes

Admin, Secretarial & PA - Module 09 - Mail Services and Shipping

  • Admin, Secretarial & PA – The Office Mail
  • Admin, Secretarial & PA – Mailing and Shipping Details
  • Admin, Secretarial & PA – Addressing
  • Admin, Secretarial & PA – Address Format
  • Admin, Secretarial & PA – Layout for British Forces Post Office (BFPO)
  • Admin, Secretarial & PA – Layout for International Destination
  • Admin, Secretarial & PA – Wrapping and Packaging
  • Admin, Secretarial & PA – Royal Mail Services
  • Admin, Secretarial & PA – Alternatives to Royal Mail

Module 10 - Travel Arrangements

  • Admin, Secretarial & PA – Business Travel
  • Admin, Secretarial & PA – Hotel Reservations
  • Admin, Secretarial & PA – Transportation Reservations
  • Admin, Secretarial & PA – Itinerary and Trip Checklist
  • Admin, Secretarial & PA – International Travel

Module 11 - Organising Meeting and Conferences

  • Admin, Secretarial & PA – Meeting Arrangements
  • Admin, Secretarial & PA – Types of Meeting
  • Admin, Secretarial & PA – Scheduling Meetings
  • Admin, Secretarial & PA – Meeting Minutes
  • Admin, Secretarial & PA – Corporate Minutes
  • Admin, Secretarial & PA – Conferences
  • Admin, Secretarial & PA – Planning Conferences
  • Admin, Secretarial & PA – Preparing Conference Material
  • Admin, Secretarial & PA – During and After Conferences
  • Admin, Secretarial & PA – Conference Notes

Module 12 - Diary Management and Note-taking

  • Admin, Secretarial & PA – Introduction to Diary Management
  • Admin, Secretarial & PA – Different Types of Diary Management
  • Admin, Secretarial & PA – How to Work on the Diary
  • Admin, Secretarial & PA – Importance of Updated Diary System
  • Admin, Secretarial & PA – Security and Confidentiality When Using a Diary System
  • Admin, Secretarial & PA – Note Taking Methods
  • Admin, Secretarial & PA – Tips for Note Taking
  • Admin, Secretarial & PA – Importance of Note Taking

Module 13 - Time Management

  • Admin, Secretarial & PA – Activities Planning and Prioritising
  • Admin, Secretarial & PA – Overcoming Procrastination
  • Admin, Secretarial & PA – Crisis Handling
  • Admin, Secretarial & PA – Organising Workspace to Make Better Use of Time
  • Admin, Secretarial & PA – Planning of Meetings

Module 14 - Record Keeping and Filing Systems

  • Admin, Secretarial & PA – Keeping Accurate Records
  • Admin, Secretarial & PA – Filing Systems
  • Admin, Secretarial & PA – How to Alphabetise for Filing and Indexing
  • Admin, Secretarial & PA – Handling Confidential Documents
  • Admin, Secretarial & PA – Computer File Organising

Module 15 - Business Writing Skills

  • Structures of Business Documents
  • Structures of Other Official Documents
  • Editing and Proofreading
  • What does a Proofreader do?
  • Proofreading
  • Proofreading Symbols
  • Proofreading on Paper & Screen
  • Strategies to Check for Specific Errors
  • Editing & Proofreading Strategies
  • Electronic Revision

Module 16 - Organisational Skills

  • Organizing Daily Work
  • Organizing Workplace
  • Organizing Resources
  • Organizing Tools
  • Cultivating Organisational Habits

Module 17 - Communication Skills

  • Effective Listening Skills
  • Verbal Communication
  • Non-Verbal Communication
  • Communication Strategies

Module 18 - Customer Service

  • Introduction To Customer Service
  • The Power of Positive Thinking in Customer Service
  • Types of Difficult Customers and How to Help them
  • How to Deal with Difficult Customers
  • Aspects of Phone Etiquette
  • Using Proper Phone Language
  • Eliminate Phone Distractions
  • Inbound Calls
  • Outbound Calls
  • Handling Rude or Angry Callers
  • Handling Interoffice Calls

Module 19 - Effective Planning and Scheduling

  • Work Breakdown Structure
  • Introduction to WBS
  • Deliverable & Phase-Based WBS
  • Steps for Creating WBS
  • Best Practices and Tips for WBS
  • Estimation Process and Resources Alignment
  • Estimating Durations
  • Increasing Estimation Accuracy
  • Task Dependencies
  • Dependency Definitions
  • Dependency Types
  • Aligning Resources with Activities
  • Resource Breakdown Structure
  • Resource Calander
  • Stages of Resource Scheduling
  • Definition
  • Allocation
  • Aggregation
  • Levelling
  • Resource Turnover
  • Project Planning
  • The Purpose of Project Planning
  • Project Planning Guide
  • Project Goals
  • Project Deliverables
  • Project Schedule
  • Support Plans
  • Human Resource Plan
  • Communications Plan
  • Project Management Pitfalls
  • Risk Management

Module 20 - Invoicing/Petty Cash

  • Financial Record Keeping
  • Invoice
  • Petty Cash
  • Budgeting
  • Budgeting Process
  • Importance of Budgets

Who is this course for?

Anyone with a knack for learning new skills can take this Admin, Secretarial & PA course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.



Learners do not require any prior qualifications to enroll on this Admin course.

Career path

This Admin course will lead you to many different career opportunities, here are few prospects:

  • Secretarial Manager: £44,000 - £47,000 per annum
  • Secretarial Administrator: £40,000 - £45,000 per annum
  • Admin: £25,000 - £30,000 per annum
  • Admin Assistant: £20,000 - £24,000 per annum

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.