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Admin Support Assistant

Level 5 Endorsed Diploma | Exam & Full Tutor Support | 150 CPD Points

One Education


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£16 inc VAT (was £425)
Offer ends 21 June 2021
Study method
Online, self-paced
380 hours
Access to content
12 months
No formal qualification
150 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

1 student purchased this course

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A highly-skill Administration Support Assistant provides the vital support that keeps a workplace running smoothly. The Admin Support Assistant Diploma teaches you the vital administration skills you need to work in a busy office environment and ensure everything is managed professionally and efficiently. Build your office skills and get the administration training you need to work in any workplace!

Discover the office skills you need to succeed as an Administration Support Assistant with the expertly-created Admin Support Assistant Diploma from One Education. Ensure success in your future career path by enrolling on this Admin Support Assistant Diploma today!

Our Admin Support Assistant is endorsed by the Quality Licence Scheme, ensuring your newly-acquired skills will enhance your professional development. The Admin Support Assistant is also accredited by CPD, with 150 CPD points available to you as proof of your achievement.

The Admin Support Assistant Diploma covers everything you need to prepare you for a career as an Administration Support Assistant. From handling busy phone systems in a professional manner to knowing how to represent your boss and your company, this Admin Support Assistant Diploma is the complete package. Enhance your office skills such as dealing with mail, booking travel arrangements, and organising meetings. Enhance your employability with the Admin Support Assistant Diploma and acquire the sort of office skills that potential employers look for. Train for the administration job you want and secure your future success!

What Will You Learn From This Admin Support Assistant Diploma:

  • Gain insight into the specific responsibilities required of an Administration Support Assistant
  • Learn how to work with a busy phone system and handle a high number of calls with ease and professionalism
  • Understand the importance of business etiquette and how to communicate effectively with others
  • Enhance your administration office skills by learning how to deal with internal and external mail, as well as booking training arrangements for other members of staff
  • Learn about diary management and note-taking
  • Enhance your own time management skills to ensure you meet every deadline
  • Build your organisational skills to ensure you can provide the best level of admin support possible
  • Learn how to deal with invoicing and petty cash

Why People Enrol this Admin Support Assistant Diploma From One Education:

  • Eligibility for an Endorsed certificate upon successful completion of the Admin Support Assistant
  • Learning materials of our Admin Support Assistant contains engaging voiceover and visual elements for your comfort
  • Get 24/7 access to all Admin Support Assistant course content for a full year
  • Complete the Admin Support Assistant at your own pace
  • Each of our students gets full tutor support on weekdays (Monday to Friday)
  • Efficient assessments and instant results upon completion of our Admin Support Assistant



150 CPD hours / points
Accredited by CPD Accreditation Group

Course media


Course Curriculum Of The Admin Support Assistant

Here is a detailed course curriculum breakdown of the Admin Support Assistant —

Module 1: Introduction to Admin Support Assistant

  • Role and Responsibilities of an Assistant / Secretary
  • Job Functions and Required Skills
  • Planning Work Details

Module 2: Business Telephone Skills

  • Telephone Etiquette
  • Telephone Skills
  • Telephone Courtesy Tips

Module 3: Representing Your Boss and Company

  • Competence
  • Professionalism
  • Reflecting Brand Values

Module 4:Business Etiquette

  • Introduction to Business Etiquette
  • Importance of Business Etiquette
  • Types of Business Etiquette

Module 5: Mail Services and Shipping

  • The Office Mail
  • Mailing and Shipping Details
  • Royal Mail Services

Module 6: Travel Arrangements

  • Business Travel
  • Hotel Reservations
  • Transportation Reservations

Module 7: Organising Meeting and Conferences

  • Meeting Arrangements
  • Types of Meeting
  • Scheduling Meetings
  • Meeting Minutes

Module 8: Diary Management and Note taking

  • Introduction to Diary Management
  • Different Types of Diary Management
  • How to Work on the Diary
  • Importance of Updated Diary System

Module 9: Time Management

  • Introduction to Time Management
  • Aspects of Time Management
  • Prioritising the Workload
  • Overcoming Procrastination

Module 10: Record Keeping and Filing Systems

  • Keeping Accurate Records
  • Filing Systems
  • How to Alphabetise for Filing and Indexing
  • Handling Confidential Documents

Module 11: Business Writing Skills

  • Structures of Business Documents
  • Structures of Other Official Documents
  • Editing and Proofreading

Module 12:Organisational Skills

  • Organising Daily Work
  • Organising Workplace
  • Organising Resources

Module 13: Communication Skills

  • Effective Listening Skills
  • Verbal Communication
  • Non-Verbal Communication

Module 14: Customer Service

  • Introduction To Customer Service
  • The Power of Positive Thinking in Customer Service
  • Types of Difficult Customers and How to Help them

Module 15: Effective Planning and Scheduling

  • Work Breakdown Structure
  • Estimation Process and Resources Alignment
  • Project Planning

Module 16: Invoicing/Petty Cash

  • Financial Record Keeping
  • Invoice
  • Petty Cash

How is the Admin Support Assistant Diploma assessed?

To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score displayed for your perusal. For each test, the pass mark will be set to 60%.

When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.

Certificate of Achievement

Endorsed Certificate of Achievement from the Quality Licence Scheme

After successfully completing the Admin Support Assistant, learners will be able to order an endorsed certificate as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying —

  • Within the UK: £109
  • International: £109 + £10 (postal charge) = £119

CPD & IAO Accredited Certification from One Education

After successfully completing this Admin Support Assistant, you will qualify for the CPD & IAO accredited certificate from One Education, as proof of your continued professional development. Certification is available in both PDF & hardcopy format, which can be received by paying —

  • PDF Certificate: £9
  • Hardcopy Certificate (within the UK): £15

Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Who is this course for?

This Admin Support Assistant Diploma is ideal for

  • Students
  • Recent graduates
  • Job Seekers
  • Anyone interested in admin support
  • People already working in the relevant fields and want to polish their knowledge and skill.


There are no specific prerequisites to enrol in this Admin Support Assistant Diploma. Anyone and everyone can take this course.

The Admin Support Assistant Diploma is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home!

All you need is a passion for learning, literacy, and to be over the age of 16.

Career path

This Admin Support Assistant Diploma will help you procure a job in the relevant field and will allow you to advance your career. Many job roles will be available for you to explore after completing this Admin Support Assistant Diploma. This also increases your competency to be eligible for promotions at work.

Enrol now and take your career to the next step with One Education.

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.