Admin, Secretarial & PA

Admin, Secretarial & PA Level 5 Diploma Endorsed by ABC Awards | Tutor Support & Assessments included in Course Price

Oxford Home Study College


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£10 inc VAT (was £740)
Offer ends 14 July 2020
Study method
Online, self-paced
320 Hours
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

653 students purchased this course

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Admin, Secretarial & PA

Executive Admin, Secretarial & PA Level 5 for the opportunity to earn an endorsed Certificate of Achievement. Develop the skills, knowledge and confidence to provide professional secretarial or Admin, secretarial & PA services at the highest level! Oxford Home Study Centre is proud to offer this exclusive Admin, Secretarial & PA, open for enrolment right now with no entry-requirements to fulfil!

Secretarial studies provide enthusiastic candidates with the opportunity to gain invaluable skills and knowledge for life. Admin, secretarial & PALevel 5can open the door to a diverse range of career opportunities in a variety of working environments. Secretaries and personal assistants play an important role in almost every sector, industry, field and discipline. As a result, skilled secretaries and professional PAs enjoy long-term job security and limitless scope for progression. Challenging and rewarding in equal measures, careers in PA and secretarial roles demand independence and confidence at an advanced level. Studying for a Level 5 PA and Secretarial Skills Diploma will arm you with the skills and knowledge needed to present yourself as the candidate for the job. Likewise, if you’re considering starting your own business from scratch, secretarial and administrative skills could prove instrumental in achieving your goals. Whatever your objectives, studying online for and endorsed PA and Secretarial Skills Diploma could kickstart the career you know you’re capable of!

This all-new study programme is our most advanced secretarial and administrative course to date. Study the daily duties and responsibilities of professional personal assistants, the skills needed to succeed in a secretarial role and the importance of prioritising your continuous professional development. Improve your time management skills, study art of effective communication and learn how to handle even the biggest challenges with confidence and composure. Become an invaluable asset in the eyes of employers and decision-makers, boosting your CV and your career prospects with an endorsed Level 5 PA and Secretarial Skills Diploma!

Take that first important step towards fulfilling your potential today, with the committed support and consultancy of Oxford Home Study Centre!


Endorsed by ABC Awards

Course media


Admin, Secretarial & PA

Course Benefits

We go the extra mile to provide open and accessible distance-learning opportunities for ambitious applicants worldwide. Enrol with Oxford Home Study Centre and gain access to a variety of benefits including:

  • The opportunity to work and gain invaluable experience while you study, with no deadlines or time-restrictions to worry about.
  • Complete support provided throughout your studies by your own personally-assigned tutor and the wider OHSC student support team.
  • Total flexibility and accessibility - create your own study schedule to suit your lifestyle and personal preferences.
  • Round-the-clock access to our cutting-edge digital learning platform, which contains all the study aids and learning resources needed to complete the course.
  • The chance to enhance your CV and your career prospects with and endorsed Level 5 PA and Secretarial Skills Diploma from a recognised body.

Learning Objectives

Reliability, professionalism and commitment of the three cornerstones of successful secretarial and Admin, secretarial & PA careers. Whether providing administrative services for a large team or supporting a single executive, the responsibilities shouldered by PAs and secretaries are significant and varied. The objective of this course is to prime candidates with the hard skills, industry insights and confidence needed to take this dynamic profession by storm. Entry-level positions in administrative settings quickly pave the way for promotion to a much higher level. If you’re a motivated, enthusiastic and ambitious individual, this exclusive Level 5 Admin, Secretarial & PA Diploma could take you the rest of the way.

Ideal for newcomers and existing secretarial workers alike, this endorsed distance-learning programme could open the door to the career of your dreams. Along with all required study aids and learning resources, every candidate benefits from expert tutor support from start to finish. No deadlines or time-restrictions are imposed, so you’re free to study in your own time from any location worldwide.

By completing this advanced Level 5 PA and Secretarial Skills Diploma, you’ll benefit from a wide variety of essential skills and competencies including:

  • Advanced organisational skills
  • Professional time management and prioritisation skills
  • Improved written and verbal communication skills
  • How to handle sensitive matters with discretion
  • The confidence to oversee important and ambitious tasks
  • Enhanced accuracy and attention to detail
  • Improved self-confidence and general motivation
  • The ability to remain calm under pressure
  • Detailed knowledge of all key secretarial functions
  • The opportunity to take your career to a higher level

Course Outline

Our most advanced PA and Secretarial Skills Diploma explores the functions and objectives of key administrative personnel at the highest level. Each of the 12 course modules concludes with an online assessment, which your assigned tutor will mark and return with helpful feedback. Topics covered in this advanced diploma include the following:

Unit 1 The Job Functions of a PA / Secretary

This module covers the following topics:

  • Role and Responsibilities of a PA / Secretary
  • Daily Routine
  • Office Supplies
  • Plus more

Unit 2 Telephone Skills

This module covers the following topics:

  • Telephone Usage
  • Telephone Manners
  • Telephone Etiquette Tips
  • Domestic Long-Distance Calls
  • Voice-Mail Etiquette
  • Plus more

Unit 3 Mail Services and Shipping

This module covers the following topics:

  • Postal Automation: Encoding for Business Mailers
  • Forwarding First-Class and Other Mail
  • Alternatives to Royal Mail
  • Other Shipping Services
  • Plus more

Unit 4 Travel Arrangements

This module covers the following topics:

  • Transportation Reservations
  • Finding a Reputable Agent
  • Using a Travel Agent for International Travel
  • Plus more

Unit 5 Organising Meetings

This module covers the following topics:

  • Anatomy of a Meeting
  • Types of Corporate Meetings
  • Common Problems When Scheduling Meetings
  • Planning for the Conference
  • Preparing Conference Materials
  • Plus more

Unit 6 Time Management

This module covers the following topics:

  • Overview of Time Management
  • Controlling Procrastination
  • Maintaining an Activity List
  • Creating Action Plans
  • Plus more

Unit 7 Keeping Accurate Records

This module covers the following topics:

  • How to Alphabetize for Filing and Indexing
  • Individual or Personal Names
  • File Cabinets
  • Organizing Your Computer Files
  • Using Documents Library
  • Plus more

Unit 8 Writing Business Letters

This module covers the following topics:

  • Business Documents
  • Beginning the Letter
  • Closing the Letter
  • Hyperlinks in Email Messages
  • Email Protocol for Administrative Assistants
  • HTML Format Versus Plain Text
  • What Messages Are Inappropriate for Business Email
  • Plus more

Unit 9 Other Written Communication

This module covers the following topics:

  • Reports
  • Memorandum Report
  • Report Templates
  • Editing and Proofreading
  • Electronic Revisions
  • Plus more

Unit 10 Presentation Skills

This module covers the following topics:

  • Good Preparation
  • Starting and Ending Your Presentation
  • Visual Aids
  • Group Presentations
  • Plus more

Unit 11 Communication Skills

This module covers the following topics:

  • Nonverbal Communications
  • Customer Service
  • Customer Service Fundamentals
  • Types of Interviews
  • Question Sequence and Wording
  • Plus more

Unit 12 Office Management & Supervision

This module covers the following topics:

  • The Role of the Office Manager
  • Building Trust with Your Team
  • Typical Ethical Issues in Business
  • Whistleblowing
  • Plant Closing Laws
  • Plus more

Who is this course for?

Admin, Secretarial & PA

This exclusive course was designed to appeal to existing secretarial/administrative workers pursuing promotion, or newcomers looking to secure their first professional position. With a firm focus on flexibility and accessibility, our courses are ideal for ambitious applicants with busy lifestyles. An advanced Level 5 PA and Secretarial Skills Diploma could turbocharge your career prospects in almost any administrative or secretarial setting, helping you climb the career ladder and achieve your objectives. With no prior knowledge or experience required, a rewarding career as a PA or secretary could be one enjoyable course away!

Oxford Home Study Centre welcomes applicants from all over the world, 365 days a year. With no entry-requirements to fulfil, you’re guaranteed to be accepted. All course materials are included in the initial fee, with complete tutor support provided throughout your studies.

If you’ve got the drive, determination and desire to succeed, you’re already halfway there - enrol today!


Admin, Secretarial & PA

We do not ask for any previous qualification or experience.There is no particular entry requirement.

Endorsed Certificate of Achievement

At the end of the course, learner can claim an endorsed certificate by paying £120 accreditation fee.There are £9 postal charges for the UK students and £15 for the non UK students.

Certificate of Completion from OHSC

Certificate of Completion from OHSC (soft copy) can be claimed for £10. If you need hard copy of this certificate you will pay £25 + postal charges (£9 for UK students, £15 for outside UK)

Career path

Admin, Secretarial & PA

Successful candidates will have the opportunity to pursue a wide variety of professional positions, including but not limited to the following:

  • Personal Assistant (PA)
  • Personal Executive Assistant
  • Receptionist
  • Office Assistant
  • Secretary
  • Support Secretary
  • Data Entry Clerk
  • Administrative Assistant
  • Office Manager
  • Personal Concierge
  • Executive Assistant

Questions and answers

No questions or answers found containing ''.

Jackie asked:

Hi is the certificate recognised by organisations? I am thinking about a career change and would like to do this course.


Dear Jackie The course Awarding Body is ABC Awards, which is Ofqual's registered awarding body. Their qualifications are respected by the employers in the UK and abroad. The endorsed certi?cate bene?ts you in the following ways: • It adds value to your CV • It signi?cantly increases your chances of getting the job. • It helps you to get promotion on your existing job.

This was helpful. Thank you for your feedback.

Jackie asked:

Is the course only 10.00, with no hidden charges? Just checking before i purchase it.


Dear Jackie This is an exclusive offer for REED website only. You can purchase the course directly through their website on this price £10.00. At the end of the course, learner can claim an endorsed certificate by paying £120 accreditation fee.Certificate of Completion from OHSC (soft copy) can be claimed for £10. If you need hard copy of this certificate you will pay £25.There are £9 postal charges for the UK students and £15 for the non UK students.

This was helpful. Thank you for your feedback.

DD asked:

Do you need to take an exam at the end of the course or do you obtain the qualification by coursework only?


Dear DD Admin, Secretarial & PA Diploma level 5 is delivered over a series of 12 modules. Each module concludes with an Assignment , which will be submitted to your personally-assigned tutor for marking and feedback. There will be no formal exams at the end of this course.

This was helpful. Thank you for your feedback.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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