Admin, Secretarial & PA

2021 Welcome Gift - FREE Excel Course Included | ABC Awards-Endorsed Level 5 Diploma | 150 CPD Points | 24x7 Access

One Education


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£10 inc VAT (was £425)
Offer ends 29 January 2021
Study method
Online, self-paced
425 hours
Access to content
12 months
No formal qualification
150 CPD hours / points
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

616 students purchased this course

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Our Admin, Secretarial & PA Diploma is endorsed by the leading national awarding organisation Quality Licence Scheme (ABC Awards), for its high-quality and non-regulated provision and training programmes. The Admin, Secretarial & PA Diploma is also accredited by CPD, with 150 CPD points available to you as proof your achievement.

The Admin, Secretarial & PA Diploma will provide you with the knowledge and multiple skills required to run high-level administration in business with ease. A company cannot run smoothly without someone performing the planning and signing, and you can learn to make yourself invaluable to the team with these skills.

This best admin course covers every responsibility and ability that a great personal assistant will need to succeed, along with the fundamental skills required for a secretarial role and applying continuous improvements and high standards to the administrative processes. You’ll find yourself gaining the knowledge base to perform all relative skills with confidence and efficiency.

Once you have completed complete the program, you will have achieved a full understanding of applying the latest and methods of administration to a busy work environment and boost your career in that business sector.

Why People Enrol this Admin, Secretarial & PA Diploma From One Education:

  • Receive an ABC Awards-endorsed certificate upon successful completion of the Admin, Secretarial & PA Diploma
  • Learning materials of our Admin, Secretarial & PA Diploma comprises of engaging voiceover and visual elements for your comfort
  • Get 24/7 access to all Admin, Secretarial & PA Diploma course content for a full year
  • Complete the Admin, Secretarial & PA Diploma at your own pace
  • Each of our students gets full tutor support on weekdays (Monday to Friday)
  • Efficient assessments and instant results upon completion of our Admin, Secretarial & PA Diploma

**** FREE GIFT ****

Advanced Excel Course ( Formula, VLOOKUP, Power Query, M Language) is included completely for FREE with this Admin, Secretarial & PA Diploma! You'll get additional training on how to —

  • Discover text formulas, mathematical formulas, date and time formulas even financial and informational formulas in Microsoft Excel
  • Discover how to compare lists in VLOOKUP and only look for values vertically
  • Know the trick to look for data from left to right and 2-way lookups
  • Learn the basic features of Power query and how to trim and transform data in Excel Power Query
  • Learn how to extract data from folders and do auto clean up on Excel Power Query
  • Learn how to merge and shape data according to analysis requirements and prepare models by tools such as power pivot
  • Know how to extract data from a table based on a particular value
  • Know how to calculate, analyse, and visualize data and information


Endorsed by ABC Awards


150 CPD hours / points
Accredited by CPD Accreditation Group

Course media


Course Curriculum of Admin, Secretarial & PA Diploma

Admin, Secretarial & PA - Module 1:
Personal Assistant

  • Working with Your Manager
  • Administrative Soft Skills
  • Effective Time Management
  • Meeting Management
  • Tools of the Trade
  • Being an Effective Gatekeeper
  • Organizational Skills
  • Confidentiality Guidelines
  • Special Tasks

Admin, Secretarial & PA - Module 2:
Admin Support

  • Getting Organised
  • Managing Time
  • Getting It All Done On Time
  • Special Tasks
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Empowering Yourself
  • The Team of Two
  • Taking Care of Yourself

Admin, Secretarial & PA - Module 3:
Administrative Management

  • Why Your Office Needs Administrative Procedures
  • Gathering the Right Tools
  • Identifying Procedures to Include
  • Top Five Procedures to Record
  • What to Include in Your Binder
  • Organising Your Binder
  • What Not to Include in the Procedure Guide
  • Share Office Procedure Guide
  • Successfully Executing the Guide

Admin, Secretarial & PA - Module 4:
Organisational Skills

  • Remove the Clutter
  • Prioritise
  • Scheduling Your Time
  • To-Do Lists
  • Paper and Paperless Storage
  • Organisation in Your Work Area
  • Tools to Fight Procrastination
  • Organising Your Inbox
  • Avoid the Causes of Disorganisation
  • Discipline is the Key to Stay Organised

Admin, Secretarial & PA - Module 5:
Telephone Etiquette

  • Aspects of Phone Etiquette
  • Using Proper Phone Language
  • Eliminate Phone Distractions
  • Inbound Calls
  • Outbound Calls
  • Handling Rude or Angry Callers
  • Handling Interoffice Calls
  • Methods of Training Employees
  • Correcting Poor Telephone Etiquette

Admin, Secretarial & PA - Module 6:
Business Writing

  • Working with Words
  • Constructing Sentences
  • Creating Paragraphs
  • Writing Meeting Agendas
  • Writing E-mails
  • Writing Business Letters
  • Writing Proposals
  • Writing Reports
  • Other Types of Documents
  • Proofreading and Finishing

Admin, Secretarial & PA - Module 7:
Time Management

  • Setting SMART Goals
  • Prioritizing Your Time
  • Planning Wisely
  • Tackling Procrastination
  • Crisis Management
  • Organising Your Workspace
  • Delegating Made Easy
  • Setting a Ritual
  • Meeting Management
  • Alternatives to Meetings

Admin, Secretarial & PA - Module 8:
Body Language and Effective Communication

  • Communicating with Body Language
  • Reading Body Language
  • Body Language Mistakes
  • Gender Differences
  • Nonverbal Communication
  • Facial Expressions
  • Body Language in Business
  • Lying and Body Language
  • Improve Your Body Language
  • Matching Your Words to Your Movement

Admin, Secretarial & PA - Module 9:
Meeting Management

  • Planning and Preparing
  • Setting up the Meeting Space
  • Electronic Options
  • Meeting Roles and Responsibilities
  • Chairing a Meeting
  • Dealing with Disruptions
  • Taking Minutes
  • Making the Most of Your Meeting

Admin, Secretarial & PA - Module 10:
Microsoft Excel

  • Navigate the Excel User Interface
  • Use Excel Commands
  • Create and Save a Basic Workbook
  • Enter Cell Data
  • Use Excel Help
  • Create Worksheet Formulas
  • Insert Functions
  • Reuse Formulas and Functions
  • Insert, Delete, and Adjust Cells, Columns, and Rows
  • Search for and Replace Data
  • Use Proofing and Research Tools
  • Apply Text Formats
  • Apply Number Format
  • Align Cell Contents
  • Apply Styles and Themes
  • Apply Basic Conditional Formatting
  • Create and Use Templates
  • Preview and Print a Workbook
  • Set Up the Page Layout
  • Configure Headers and Footers
  • Manage Worksheets
  • Manage Workbook and Worksheet Views
  • Manage Workbook Properties

Admin, Secretarial & PA - Module 11:
PowerPoint Basic

  • Customize the User Interface
  • Set PowerPoint 2016 Options
  • Modify Slide Masters and Slide Layouts
  • Add Headers and Footers
  • Modify the Notes Master and the Handout Master
  • Create SmartArt
  • Modify SmartArt
  • Write Math Equations
  • Add Audio to a Presentation
  • Add Video to a Presentation
  • Customize Animations and Transitions
  • Review a Presentation
  • Store and Share Presentations on the Web
  • Annotate a Presentation
  • Set Up a Slide Show
  • Create a Custom Slide Show
  • Add Hyperlinks and Action Buttons
  • Record a Presentation
  • Secure a Presentation
  • Broadcast a Slide Show
  • Create a Video or a CD

How is the Admin, Secretarial & PA Diploma assessed?

To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module of our Admin, Secretarial & PA Diploma, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score displayed for your perusal. For each test, the pass mark will be set to 60%.

When all tests have been successfully passed, you will be able to claim a certificate endorsed by ABC Awards and Certa Awards. ABC Awards and Certa Awards Quality License Scheme is a respected global brand name in the education sector.


Endorsed Certification from ABC Awards

After successfully completing the Admin, Secretarial & PA Diploma, learners will be able to order an endorsed certificate as proof of their new qualification. Endorsed certificates can be ordered and get delivered to your home by post for only £109. There is an additional £10 postage charge for international students.

CPD Certification from One Education

After successfully completing the MCQ assessment of this Admin, Secretarial & PA Diploma, you will qualify for the CPD Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.

Who is this course for?

This Admin, Secretarial & PA Diploma is specifically crafted for those individuals aspiring to senior secretarial or administrative positions in an organisation, or newcomers looking to secure their first professional role in an office environment. aspire to quickly boost their prospects and skill set for their immediate future. No previous experience or knowledge is needed, although a firm grasp of the English language is assumed.


The Admin, Secretarial & PA Diploma is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Career path

This Admin, Secretarial & PA Diploma will help you procure a job in the relevant field and will allow you to advance your career. Many job roles will be available for you to explore after completing this Admin, Secretarial & PA Diploma. This also increases your competency to be eligible for promotions at work.

Questions and answers

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Crystal asked:

How long is the course for


Hi Crystal, Thanks for the question. The estimated course duration is 99 hours of continuous study. However, you will get one year access to the course and you can complete the course anytime within a year. Thanks.

This was helpful. Thank you for your feedback.

Jackie asked:

Hi there. I would like to learn new skills. I would like to get an office job but I am the begginer. Is this course for me? Thanks


Hi Jackie, Thanks for reaching out. You can rest assured on taking this course as this course covers everything right from the beginners level. Upon successful completion, you will be able to obtain an accredited certificate, which will definitely put you in a good position in the employment market. Thanks.

This was helpful. Thank you for your feedback.

Iulia asked:

Hi if i want to learn this course i have to make level 2 first to start this one?


Hi Lulia, Thanks for the question. No, you do not need to have the level 2 completed to start this course. Thanks.

This was helpful. Thank you for your feedback.

Tamara asked:

Hi, can I complete the course using an iPad?


Dear Tamara, Thanks for contacting us. The course is delivered through our online learning platform, accessible through any internet-connected device. Many thanks, Help Desk

This was helpful. Thank you for your feedback.

Jade asked:

Hiya, is there any work/assessment to be submitted at the end of each module? Thank you.


Dear Jade, Thanks for contacting us. There is no work/assessment at the end of each module. There will be one exam at end of the whole course. Many thanks, Help Desk

This was helpful. Thank you for your feedback.

Reece asked:

Do I need to pay for each level? What would be the total price?


Hi Reece, Thanks for the question. This is a single course and you just need pay upfront for once. The total course price is £16 and that includes the exam as well. Thanks.

This was helpful. Thank you for your feedback.

Emma asked:

Do I need to have access to Word, Excel and Power Point to do this course?


Dear Emma, Thanks for contacting us. Yes, you will need access to the Word, Excel, and PowerPoint to complete this course. Many thanks, Help Desk

This was helpful. Thank you for your feedback.

Sarah asked:

Is there a multiple choice assessment at the end of each module? If you do not pass a module can you re-take a multiple choice assessment?


Dear Sarah, Good to hear from you. There is no multiple choice assessment at the end of each module, however, you will get a multiple choice assessment at the end of the whole course. You can retake the exam three times. Many thanks, Help Desk

This was helpful. Thank you for your feedback.

Samuel asked:

Is there any tutor support available?


Hi Samuel, Thanks for the question. We're providing 24 x 7 online tutor support for our learners through e-mail and chat platform. You can take the student support over the phone in the weekdays as well. Regards, Help Desk.

This was helpful. Thank you for your feedback.

Lewis asked:

What you mean by ‘Self-Paced’?


Hi Lewis, Thanks for the reaching out. The course duration depends entirely on the student themselves as you can study as much or little as you want and when you want. Once you register for the course you’ll have a one-year access to the course. Therefore, you can finish the course at your own pace. That’s what we call ‘Self-paced’. Thanks, Help Desk.

This was helpful. Thank you for your feedback.

Flavia asked:

How I can find the material of study ? You can give to me a pdf modules?


Dear Flavia, Thank you for contacting us. All of our courses are completely online. All the course materials are online as well. You can study everything online. You will have access to the course for one year. Thanks

This was helpful. Thank you for your feedback.

tracey asked:

when will i be able to start my course


Dear Tracey, Thanks for contacting us. After you purchase the course you will get the course access details within the 48 hours of purchase and you can start the course. Many thanks, Help Desk

This was helpful. Thank you for your feedback.

Vanessa asked:

Once the courses is purchased do we have a time frame to start it?


Dear Vanessa, Thanks for contacting us. You will get one year access to the course after the purchase. Within this one year anytime you can start the course. Many thanks, Help Desk

This was helpful. Thank you for your feedback.

Jamie asked:

Can I still take part in the course without access to the Microsoft Office package?


Hi Jamie, Thanks for reaching out. You can practice the lessons on Microsoft office if you have that installed in your PC. Thanks.

This was helpful. Thank you for your feedback.

Claire asked:

Do I need to have the window platforms on my laptop to complete the course?.


Hi Claire, Thanks for reaching out. Our platform is accessible from almost all major devices and browsers. Hopefully, you can access the course from your device as well. Thanks.

This was helpful. Thank you for your feedback.

Julija asked:

Hi! Do I need pc or i can use my phone only to study?


Dear Julija, Thank you for contacting us. The course is delivered through our online learning platform, accessible through any internet-connected device. Thanks

This was helpful. Thank you for your feedback.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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