Admin, Secretarial & PA (Executive PA) with Minute Taking

Janets

• Module 1: An Intro to Personal Assistant 10:30

  • 1: Module 1_An Intro to Personal Assistant 10:30

• Module 2: Mastering Business Telephone Etiquette 10:55

  • 2: Module 2_Mastering Business Telephone Etiquette 10:55

• Module 3: Representing Your Company 24:02

  • 3: Module 3_Representing Your Company 24:02

• Module 4: Managing Mail Services and Shipping 17:04

  • 4: Module 4_Managing Mail Services and Shipping 17:04

• Module 5: Coordinating Travel Plans 14:12

  • 5: Module 5_Coordinating Travel Plans 14:12

• Module 6: Planning Meetings and Conferences 17:10

  • 6: Module 6_Planning Meetings and Conferences 17:10

• Module 7: Time Management Strategies 23:02

  • 7: Module 7_Time Management Strategies 23:02

• Module 8: Efficient Record Keeping and Filing 17:25

  • 8: Module 8_Efficient Record Keeping and Filing 17:25

• Module 9: Professional Business Writing 27:02

  • 9: Module_9 Professional Business Writing 27:02

• Module 10: Enhancing Organisational Skills 17:05

  • 10: Module_10 Enhancing Organisational Skills 17:05

• Module 11: Effective Communication Techniques 16:10

  • 11: Module_11 Effective Communication Techniques 16:10

• Module 12: Delivering Exceptional Customer Service 09:51

  • 12: Module_12 Delivering Exceptional Customer Service 09:51

• Module 13: Advanced Planning and Scheduling 34:14

  • 13: Module_13 Advanced Planning and Scheduling 34:14

• Module 14: Handling Invoices and Managing Petty Cash 18:16

  • 14: Module_14 Handling Invoices and Managing Petty Cash 18:16

• Module 15: Basics of Minute Writing 09:52

  • 15: Module_15 Basics of Minute Writing 09:52

• Module 16: Preparing for Minute Taking 12:53

  • 16: Module_16 Preparing for Minute Taking 12:53

• Module 17: Understanding Meeting Structures 08:50

  • 17: Module_17 Understanding Meeting Structures 08:50

• Module 18: Documenting Decisions and Actions 08:41

  • 18: Module_18 Documenting Decisions and Actions 08:41

• Module 19: Responsibilities of a Minute Taker 14:58

  • 19: Module_19 Responsibilities of a Minute Taker 14:58

• Module 20: Minute Taking Tips and Best Practices 07:49

  • 20: Module_20 Minute Taking Tips and Best Practices 07:49

• Module 21: Leveraging Technology for Minute Taking 08:11

  • 21: Module_21 Leveraging Technology for Minute Taking 08:11

• Module 22: Building Professional Confidence 07:33

  • 22: Module_22 Building Professional Confidence 07:33

• Get Your Certificate 01:00

  • 23: Order Your Certificate 01:00

• Leave a Review 01:00

  • 24: Leave a Review 01:00

This course covers everything from telephone and customer service etiquette to travel coordination and event planning. You will gain hard skills like scheduling, record keeping, and bookkeeping while also developing soft skills like communication, stress management, and problem-solving. Whether you are looking to become a receptionist, executive assistant, office manager or administrator, this course will provide you with job-ready abilities.

Upon completion of this course, you will have the confidence and expertise needed to thrive in a fast-paced office environment. Join countless professionals who have used this course as a springboard to rewarding administration careers. Take the first step and register today.

Course Modules

***Receptionist Skills***

• Module 01: Introduction to Reception and Receptionist
• Module 02: Business Telephone Skills
• Module 03: Representing Your Boss and Company
• Module 04: Mail Services and Shipping
• Module 05: Travel Arrangements
• Module 06: Organising Meeting and Conferences
• Module 07: Time Management
• Module 08: Record Keeping and Filing Systems
• Module 09: Business Writing Skills for Receptionists
• Module 10: Organisational Skills
• Module 11: Communication Skills
• Module 12: Customer ServiceSkills
• Module 13: Effective Planning and Scheduling
• Module 14: Invoicing/Petty Cash

***Office Administration***

• Module 01: Introduction to Office Administration
• Module 02: Skills of an Effective Administrator
• Module 03: Business Writing Skills
• Module 04: Communication Skills
• Module 05: Meeting Management
• Module 06: Organisational Skills
• Module 07: Telephone Etiquette
• Module 08: Negotiation Techniques
• Module 09: Conflict Management
• Module 10: Stress Management
• Module 11: Time Management
  

Method of Assessment

To successfully complete the course students will have to take an automated multiple-choice exam. This exam will be online, and you will need to score 60% or above to pass the course.

After successfully passing the course exam, you will be able to apply for a certificate as proof of your expertise.

The course is ideal for:

• Individuals interested in pursuing a career as a receptionist or seeking to enhance their existing receptionist skills.
• Entry-level receptionists who want to acquire a comprehensive understanding of their roles and responsibilities.
• Administrative professionals looking to expand their knowledge and expertise in receptionist duties.
• Office assistants or support staff who occasionally cover receptionist duties and want to develop the necessary competencies.
• Those who are interested in understanding invoicing and petty cash management within the context of receptionist responsibilities.

No prior qualifications are needed for learners to enrol in this Course.

This course will equip learners with the skills required for a range of office administrative professions, including the following:

• Receptionist - £18,000 to £22,000
• Office Administrator - £20,000 to £28,000
• Personal Assistant - £22,000 to £35,000
• Executive Assistant - £25,000 to £40,000
• Office Manager - £30,000 to £45,000