Admin, Secretarial & PA Diploma

Inspire London College Ltd

Quiz based assessment

Included in course price

Course Outline

To achieve a Level 7 Admin, Secretarial & PA, the learner must have achieved 20 Modules with 200 Credits to get a CPD Certified course.

Modules Outline

Module 1: Administrative Office Procedures

• Organise a binder
• Develop procedures
• Prepare checklists
• Understand succession planning
• Collect the correct tools

Module 2: Administrative Support Skills

• Getting Organised
• Manage their time more effectively
• Prioritise their time so they can get it all done.
• Complete Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself

Module 3: Executive and Personal Assistant

• Adapt to the needs and styles of management
• Communicate through written, verbal, and nonverbal methods
• Improve time management skills
• Manage meetings effectively
• Act as a gatekeeper

Module 4: Achieve and Record Management

• Define records and archives
• Analyse records in context
• Classify records
• Understand different systems
• Maintain and convert records

Module 5: Business Etiquette

• Define etiquette and provide an example of how etiquette can be of value to a company or organization.
• Understand the guidelines on how to make effective introductions.
• Identify the 3 C’s of a good impression.
• Identify at least one way to minimise nervousness while in social situations.
• Understand how to use a business card effectively.

Module 6: Meeting Management

• Planning and Preparing
• Identifying the Participants
• How to choose the time and place
• How to create the agenda
• How to set up the meeting space

Module 7: Assertiveness and Self-Confidence

• Define assertiveness and self-confidence, and list the four styles of communication
• Describe the types of negative thinking and how one can overcome negative thoughts
• Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication
• Define the importance of goal setting, and practice setting SMART goals for assertive behaviour

Module 8: Basics of Body Language

• Define body language.
• Understand the benefits and purpose of interpreting body language.
• Learn to interpret basic body language movements.
• Recognise common mistakes when interpreting body language.

Module 9: Business Writing

• Gain better awareness of common spelling and grammar issues in business writing.
• Review basic concepts in sentence and paragraph construction.
• Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
• Know tips and techniques when deciding the most appropriate format for agendas, email messages, business letters, business proposals, and business reports.

Module 10: Telephone Etiquette

• Recognise the different aspects of telephone language
• Properly handle inbound/outbound calls
• Know how to handle angry or rude callers
• Learn to receive and send phone messages

Module 11: Call Center

• Define and understand call centre strategies.
• Identify different types of buying motivations.
• Create SMART Goals.
• Familiarise me with strategies that sharpen effective communication.

Module 12: Facilitation Skills

• Define facilitation and identify its purpose and benefits.
• Clarify the role and focus of a facilitator.
• Differentiate between process and content in the context of a group discussion.
• Provide tips in choosing and preparing for facilitation.
• Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing.

Module 13: Goals Settings

• Overcome procrastination
• Manage time effectively
• Accomplish important tasks
• Self-motivate
• Create SMART goals

Module 14: Event Planning

• Understand the different types of events
• Understand the planning process
• Know how to organise your event
• Understand how to organise your staff and delegate to them effectively

Module 15: Time Management

• Plan and prioritise each day’s activities in a more efficient, productive manner
• Overcome procrastination quickly and easily
• Handle crises effectively and quickly
• Organize your workspace and workflow to make better use of time

Module 16: Personal Productivity

• Set and evaluate SMART goals
• Use routines to maximise their productivity
• Use scheduling tools to make the most of their time
• Stay on top of their to-do list
• Start new tasks and projects on the right foot

Module 17: Social Intelligence

• Be aware of our behaviours
• Learn to be empathetic with others
• Know tools for active listening
• Effectively communicate interpersonally
• Recognise various social cues

Module 18: Social Media in the Workplace

• Learn the meaning of social media
• Learn different ways social media is used and altered
• Build and maintain a social media policy
• Keeping your social media secure
• Establishing rules for the social media the company posts
• Discover the benefits and pitfalls of using social media

Module 19: The Cloud and Business

• Understand what the cloud is
• Recognise risks and benefits
• Communicate effectively
• Employ business processes
• Monitor performance

Module 20: Microsoft Office

1. Excel 2016 Essentials
2. Outlook 2016 Essentials
3. PowerPoint 2016 Essentials
4. Word 2016 Essentials

Certification

After successful completion of Admin, Secretarial & PA, learners need to pay for a CPD Certificate of Completion either in PDF format or Hardcopy from ILC.

CPD Certificate of Completion (PDF format) = £50

CPD Certificate of Completion (Hardcopy) = £75 + postage charges £15 = £90

Assessment

After studying the Admin, Secretarial & PA training manual, Learner will have to attempt the Final Test (online multiple-choice test – 2 attempts), and if necessary, may attempt the test a third time at no extra cost. Your test will be assessed automatically and straightaway so that you will know directly whether you have been successful or not. The passing score is 80%. You can retake the Test in case of not successful on the first attempt.

Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).

All test(s) / Assessments (s) are online and are taken either through or after the course; these are included in the course price.

There are no precise requirements of the Admin, Secretarial & PA Training Certificate as no prior knowledge and experience of Admin Secretarial & PA is required.

Students seeking to enrol for this level 5 Admin, Secretarial & PA course should meet the following requirements;

• Basic knowledge of the English Language & Basic Computer Skills
• Be aged 16 years or above

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