Admin, Secretarial & PA Diploma Level 5

Boost your everyday administrative skills and manage everyday office tasks faster and more efficiently with the Admin, Secretarial & PA Diploma. This diploma course is endorsed by ABC Awards – a regulated organisation that ensures professional, reputable certification for further education.

This comprehensive training course is ideal for beginners who are new to this field and want to fast track their professional development with a certified qualification. Throughout the course, you will develop your understanding of fundamental office procedures and best practices and will develop essential organisational, communication, and time management skills.

You will learn the techniques and rules of effective business writing, how to prioritise your workload, deliver killer presentations, and look and sound the part to land your dream job. Besides, you will receive step-by-step guidance on how to use leading Microsoft Office software, Excel, Word, and PowerPoint, to be able to master everyday office tasks.

Learning Objectives

• Exceptional organisational skills and conducting yourself in the most professional manner
• Professional time management and prioritisation skills
• Excellent written and verbal communication skills
• An understanding of how to handle sensitive matters with care and wisdom
• The confidence needed to supervise significant and ambitious tasks
• Improved efficiency and attention to detail
• The ability to remain calm under pressure and manage conflict
• Knowledge of fundamental secretarial functions in an office setting
• The opportunity to take your career to a higher level
• Simple yet effective stress management techniques to get through difficult days
• Professional techniques for interacting with people of different levels in various business situations

Course Outline

Module 1: Personal Assistant

• Working with Your Manager
• Administrative Soft Skills
• Effective Time Management
• Meeting Management
• Tools of the Trade
• Being an Effective Gatekeeper
• Organizational Skills
• Confidentiality Guidelines
• Special Tasks

Module 2: Admin Support

• Getting Organized
• Managing Time
• Getting It All Done On Time
• Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• The Team of Two
• Taking Care of Yourself

Module 3: Administrative Management

• Why Your Office Needs Administrative Procedures
• Gathering the Right Tools
• Identifying Procedures to Include
• Top Five Procedures to Record
• What to Include in Your Binder
• Organizing Your Binder
• What Not to Include in the Procedure Guide
• Share Office Procedure Guide
• Successfully Executing the Guide

Module 4: Organisational Skills

• Remove the Clutter
• Prioritize
• Scheduling Your Time
• To-Do Lists
• Paper and Paperless Storage
• Organization in Your Work Area
• Tools to Fight Procrastination
• Organizing Your Inbox
• Avoid the Causes of Disorganization
• Discipline is the Key to Stay Organized

Module 5: Telephone Etiquette

• Aspects of Phone Etiquette
• Using Proper Phone Language
• Eliminate Phone Distractions
• Inbound Calls
• Outbound Calls
• Handling Rude or Angry Callers
• Handling Interoffice Calls
• Methods of Training Employees
• Correcting Poor Telephone Etiquette

Module 6: Business Writing

• Working with Words
• Constructing Sentences
• Creating Paragraphs
• Writing Meeting Agendas
• Writing E-mails
• Writing Business Letters
• Writing Proposals
• Writing Reports
• Other Types of Documents
• Proofreading and Finishing

Module 7: Time Management

• Setting SMART Goals
• Prioritizing Your Time
• Planning Wisely
• Tackling Procrastination
• Crisis Management
• Organizing Your Workspace
• Delegating Made Easy
• Setting a Ritual
• Meeting Management
• Alternatives to Meetings

Module 8: Body Language and Effective Communication

• Communicating with Body Language
• Reading Body Language
• Body Language Mistakes
• Gender Differences
• Nonverbal Communication
• Facial Expressions
• Body Language in Business
• Lying and Body Language
• Improve Your Body Language
• Matching Your Words to Your Movement

Module 9: Meeting Management

• Planning and Preparing
• Setting up the Meeting Space
• Electronic Options
• Meeting Roles and Responsibilities
• Chairing a Meeting
• Dealing with Disruptions
• Taking Minutes
• Making the Most of Your Meeting

Module 10: Microsoft Excel

• Navigate the Excel User Interface
• Use Excel Commands
• Create and Save a Basic Workbook
• Enter Cell Data
• Use Excel Help
• Create Worksheet Formulas
• Insert Functions
• Reuse Formulas and Functions
• Insert, Delete, and Adjust Cells, Columns, and Rows
• Search for and Replace Data
• Use Proofing and Research Tools
• Apply Text Formats
• Apply Number Format
• Align Cell Contents
• Apply Styles and Themes
• Apply Basic Conditional Formatting
• Create and Use Templates
• Preview and Print a Workbook
• Set Up the Page Layout
• Configure Headers and Footers
• Manage Worksheets
• Manage Workbook and Worksheet Views
• Manage Workbook Properties

Assessment

In order to complete the course successfully, learners are required to take an online MCQ exam. This exam will be assessed automatically, and learners will instantly know whether they have been successful. Learners need to achieve 60% of the marks to pass the exam. If anyone fails to achieve 60% in the first attempt, they can retake the exam one more time without any additional fee.

Accreditation

At the end of this course successful learners will receive a Certificate of Achievementfrom ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Course Gate has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 5 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Course Gate to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Requirement/Certification

Endorsed Certificate of Achievement

At the successful completion of the course, the learners can order an endorsed certificate of achievement from ABC & Certa Awards by paying the accreditation fee of £108. There is an additional £10 delivery charge for international students.

Certificate of Completion from Course Gate

At the successful completion of the course, the learners may order the Certificate of Completion from Course Gate (soft copy) by paying only £2. For the Printed hard copy of the certificate, the learners have to pay £9. There is an additional £10 delivery charge for international students.

This accredited course is ideal for those looking to secure an office PA, secretarial or administrative role, as well as professionals in this field who are seeking promotion and want to test their knowledge. Our modules are designed for distance learning, providing a flexible alternative to a traditional classroom. With plenty of competition in this field, this diploma course will propel your career to new heights and provide you with the practical skills to ensure you stand out from the crowd. There are no entry requirements, and learners of all academic backgrounds can benefit from the specialist training this course provides

• This course is available to all learners, of all academic backgrounds.
• Learners should be aged 16 or over to undertake the qualification.
• Good understanding of English language, numeracy and ICT are required to attend this course.

On successful completion, you will have the opportunity to explore a wide range of professional roles, including:

• Personal Assistant (PA)
• Personal Executive Assistant
• Receptionist
• Office Assistant
• Secretary
• Support Secretary
• Data Entry Clerk
• Administrative Assistant
• Office Manager
• Personal Concierge
• Executive Assistant