Admin, Secretarial & PA Diploma

Admin, Secretarial & PA Diploma (Level 6) | Endorsed by TQUK | Full Tutor Support | 1 Year Full Access | No Hidden Fee

One Education


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£10 inc VAT (was £499)
Offer ends 30 September 2020
Study method
Online, self-paced
55 hours
Access to content
12 months
No formal qualification
40 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Admin, Secretarial & PA Diploma

Become a fantastic office admin, secretary or PA. Get a TQUK endorsed or CPD accredited certificate by completing this course and start your career as a fantastic office admin, secretary or PA.

Every office needs an admin, secretary or PA to run efficiently. This Admin, Secretarial & PA Diploma is the complete guide that will give you every skill that you need to start a career in this profession. Enrol now and start gaining practical skills.

This Admin, Secretarial & PA is a premium online course which covers all the key aspects of becoming a great office admin, secretary or PA. You will learn everything needed to provide good customer service, including professional communication skills, time management and document preparation.

You will learn about admin support, organisational management, time management, how to organise the workplace, telephone etiquettes, business writing, effective communication and many more. Plus you will learn how to use Microsoft Excel and Microsoft Powerpoint!

Why this Admin, Secretarial & PA Diploma Course from One Education is the favourite among professionals:

  • Instantly accessible CPD-accredited certificate on successful completion of this Admin, Secretarial & PA Diploma Course
  • 24/7 access to the course for 12 months
  • Study at your own pace
  • No hidden fees or exam charges
  • Full Tutor support on weekdays (Monday – Friday)
  • Efficient assessment and instant results
  • Comprehensive understanding of all aspects of Admin, Secretarial & PA duties and responsibilities

Learning outcome of the Admin, Secretarial & PA Diploma (Level 6):

  • Gain key information about the education and skills demanded in today's business industries to become an Admin, Secretarial, or PA.
  • Learn to effectively communicate through written, verbal, and nonverbal methods.
  • Understand the importance of administrative procedures within an office environment.
  • Gain a comprehensive overview of a request for proposals, projections, meeting agendas, and business cases.
  • Learn to plan and prioritise every day’s activities in a more efficient, productive manner.
  • Enhance your organisational skills, organise personal and workspace, and determine methods of storing information.
  • Discover the crucial role and responsibilities of a Personal Assistant, including day to day tasks in an office setting as an Admin, Secretarial & PA.
  • Organise your workflow to make better use of time and handle any crises effectively and quickly.
  • Develop your business writing skills, discover tips and techniques in writing agendas, email messages, business proposals, business letters and business reports.
  • Define proofreading and understand various techniques in developing proofreading skills to be successful PA.
  • Promote self-esteem and build confidence, learn to professionally deal with personality conflicts.
  • Identify barriers to communication and explore powerful ways to overcome them.
  • Harness the full power of Microsoft Word, Microsoft PowerPoint and Microsoft Excel by automating your everyday duties.

This Admin, Secretarial & PA course is endorsed by TQUK, an established Ofqual-regulated Awarding Organisation which assures your qualification is professional and recognised. This course is also accredited by CPD and 40 CPD points available without any further studies.



40 CPD hours / points
Accredited by CPD Accreditation Group

Course media


The Admin, Secretarial & PA Diploma is an informative, accessible and user-friendly qualification covering key skills applicable across a range of business areas and industries.

Through online study materials, video lessons and practical assessments of this Admin, Secretarial & PA course, you will learn essential professional communication and time management skills, how to successfully implement effective office procedures, working as a personal assistant as well as transferable business management and writing expertise.

Course Curriculum Of The Admin, Secretarial & PA Diploma

This Admin, Secretarial & PA Diploma course is designed with the following modules:

Module 1: Personal Assistant

  • Working with Your Manager
  • Administrative Soft Skills
  • Effective Time Management
  • Meeting Management
  • Tools of the Trade
  • Being an Effective Gatekeeper
  • Organizational Skills
  • Confidentiality Guidelines
  • Special Tasks

Module 2: Admin Support

  • Getting Organised
  • Managing Time
  • Getting It All Done On Time
  • Special Tasks
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Empowering Yourself
  • The Team of Two
  • Taking Care of Yourself

Module 3: Administrative Management

  • Why Your Office Needs Administrative Procedures
  • Gathering the Right Tools
  • Identifying Procedures to Include
  • Top Five Procedures to Record
  • What to Include in Your Binder
  • Organising Your Binder
  • What Not to Include in the Procedure Guide
  • Share Office Procedure Guide
  • Successfully Executing the Guide

Module 4: Organisational Skills

  • Remove the Clutter
  • Prioritise
  • Scheduling Your Time
  • To-Do Lists
  • Paper and Paperless Storage
  • Organisation in Your Work Area
  • Tools to Fight Procrastination
  • Organising Your Inbox
  • Avoid the Causes of Disorganisation
  • Discipline is the Key to Stay Organised

Module 5: Telephone Etiquette

  • Aspects of Phone Etiquette
  • Using Proper Phone Language
  • Eliminate Phone Distractions
  • Inbound Calls
  • Outbound Calls
  • Handling Rude or Angry Callers
  • Handling Interoffice Calls
  • Methods of Training Employees
  • Correcting Poor Telephone Etiquette

Module 6: Business Writing

  • Working with Words
  • Constructing Sentences
  • Creating Paragraphs
  • Writing Meeting Agendas
  • Writing E-mails
  • Writing Business Letters
  • Writing Proposals
  • Writing Reports
  • Other Types of Documents
  • Proofreading and Finishing

Module 7: Time Management

  • Setting SMART Goals
  • Prioritizing Your Time
  • Planning Wisely
  • Tackling Procrastination
  • Crisis Management
  • Organising Your Workspace
  • Delegating Made Easy
  • Setting a Ritual
  • Meeting Management
  • Alternatives to Meetings

Module 8: Body Language and Effective Communication

  • Communicating with Body Language
  • Reading Body Language
  • Body Language Mistakes
  • Gender Differences
  • Nonverbal Communication
  • Facial Expressions
  • Body Language in Business
  • Lying and Body Language
  • Improve Your Body Language
  • Matching Your Words to Your Movement

Module 9: Meeting Management

  • Planning and Preparing
  • Setting up the Meeting Space
  • Electronic Options
  • Meeting Roles and Responsibilities
  • Chairing a Meeting
  • Dealing with Disruptions
  • Taking Minutes
  • Making the Most of Your Meeting

Module 10: Microsoft Excel

  • Navigate the Excel User Interface
  • Use Excel Commands
  • Create and Save a Basic Workbook
  • Enter Cell Data
  • Use Excel Help
  • Create Worksheet Formulas
  • Insert Functions
  • Reuse Formulas and Functions
  • Insert, Delete, and Adjust Cells, Columns, and Rows
  • Search for and Replace Data
  • Use Proofing and Research Tools
  • Apply Text Formats
  • Apply Number Format
  • Align Cell Contents
  • Apply Styles and Themes
  • Apply Basic Conditional Formatting
  • Create and Use Templates
  • Preview and Print a Workbook
  • Set Up the Page Layout
  • Configure Headers and Footers
  • Manage Worksheets
  • Manage Workbook and Worksheet Views
  • Manage Workbook Properties

Module 11: PowerPoint Basic

  • Customize the User Interface
  • Set PowerPoint 2016 Options
  • Modify Slide Masters and Slide Layouts
  • Add Headers and Footers
  • Modify the Notes Master and the Handout Master
  • Create SmartArt
  • Modify SmartArt
  • Write Math Equations
  • Add Audio to a Presentation
  • Add Video to a Presentation
  • Customize Animations and Transitions
  • Review a Presentation
  • Store and Share Presentations on the Web
  • Annotate a Presentation
  • Set Up a Slide Show
  • Create a Custom Slide Show
  • Add Hyperlinks and Action Buttons
  • Record a Presentation
  • Secure a Presentation
  • Broadcast a Slide Show
  • Create a Video or a CD

Method of Assessment Of The Admin, Secretarial & PA Diploma

To assess your learning, you have to participate in an automated multiple-choice question exam. You have to score at least 60% to pass the exam and to qualify for TQUK endorsed and CPD accredited certificates. After passing the exam, you will be able to apply for a certificate.

In addition, to enhance the depth of your knowledge regarding the course and further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish. After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.


CPD Certification from One Education

After successfully completing the MCQ assessment, you will qualify for the CPD Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.

Endorsed Certification from TQUK

Upon successful completion of the MCQ assessment, learners can order their TQUK Endorsed Certification by paying an accreditation fee of £75. International students will be required to pay an additional £10 postal charge.

Who is this course for?

This Admin, Secretarial & PA Diploma is ideal for:

  • People who want to become an admin, secretary or PA
  • Students
  • Recent graduates
  • Job seekers
  • People who want to learn more about Admin, Secretarial & PA
  • People who want to improve their skills and become a better admin, secretary or PA

This Admin, Secretarial & PA Diploma course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

Enrol now to this fantastic Admin, Secretarial & PA Diploma course and get certified!


The Admin, Secretarial & PA Diploma is open to all, with no formal entry requirements.

All you need is a passion for learning, a good understanding of the English language, numeracy and basic knowledge of operating a computer. And you need to be over the age of 16.

Career path

This Admin, Secretarial & PA Diploma course would benefit a range of careers, but would specifically boost employability in roles including:

  • Office Administration
  • Office Manager
  • Office Admin
  • Personal Assistant
  • Office Secretary
  • Administrative Support

Office Admin, secretary & PA. Every office needs them. These roles are always in demand. So your job opportunities will be limitless!

Questions and answers

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Crystal asked:

How long is the course for


Hi Crystal, Thanks for the question. The estimated course duration is 99 hours of continuous study. However, you will get one year access to the course and you can complete the course anytime within a year. Thanks.

This was helpful. Thank you for your feedback.

Jackie asked:

Hi there. I would like to learn new skills. I would like to get an office job but I am the begginer. Is this course for me? Thanks


Hi Jackie, Thanks for reaching out. You can rest assured on taking this course as this course covers everything right from the beginners level. Upon successful completion, you will be able to obtain an accredited certificate, which will definitely put you in a good position in the employment market. Thanks.

This was helpful. Thank you for your feedback.

Iulia asked:

Hi if i want to learn this course i have to make level 2 first to start this one?


Hi Lulia, Thanks for the question. This is a Level 3 Diploma course, which includes all the Level 2 curriculum as well. You can start from this course as well. Thanks.

This was helpful. Thank you for your feedback.

Tamara asked:

Hi, can I complete the course using an iPad?


Dear Tamara, Thanks for contacting us. The course is delivered through our online learning platform, accessible through any internet-connected device. Many thanks, Help Desk

This was helpful. Thank you for your feedback.

Jade asked:

Hiya, is there any work/assessment to be submitted at the end of each module? Thank you.


Dear Jade, Thanks for contacting us. There is no work/assessment at the end of each module. There will be one exam at end of the whole course. Many thanks, Help Desk

This was helpful. Thank you for your feedback.

Reece asked:

Do I need to pay for each level? What would be the total price?


Hi Reece, Thanks for the question. This is a single course and you just need pay upfront for once. The total course price is £16 and that includes the exam as well. Thanks.

This was helpful. Thank you for your feedback.

Emma asked:

Do I need to have access to Word, Excel and Power Point to do this course?


Dear Emma, Thanks for contacting us. Yes, you will need access to the Word, Excel, and PowerPoint to complete this course. Many thanks, Help Desk

This was helpful. Thank you for your feedback.

Sarah asked:

Is there a multiple choice assessment at the end of each module? If you do not pass a module can you re-take a multiple choice assessment?


Dear Sarah, Good to hear from you. There is no multiple choice assessment at the end of each module, however, you will get a multiple choice assessment at the end of the whole course. You can retake the exam three times. Many thanks, Help Desk

This was helpful. Thank you for your feedback.

Samuel asked:

Is there any tutor support available?


Hi Samuel, Thanks for the question. We're providing 24 x 7 online tutor support for our learners through e-mail and chat platform. You can take the student support over the phone in the weekdays as well. Regards, Help Desk.

This was helpful. Thank you for your feedback.

Lewis asked:

What you mean by ‘Self-Paced’?


Hi Lewis, Thanks for the reaching out. The course duration depends entirely on the student themselves as you can study as much or little as you want and when you want. Once you register for the course you’ll have a one-year access to the course. Therefore, you can finish the course at your own pace. That’s what we call ‘Self-paced’. Thanks, Help Desk.

This was helpful. Thank you for your feedback.

Flavia asked:

How I can find the material of study ? You can give to me a pdf modules?


Dear Flavia, Thank you for contacting us. All of our courses are completely online. All the course materials are online as well. You can study everything online. You will have access to the course for one year. Thanks

This was helpful. Thank you for your feedback.

tracey asked:

when will i be able to start my course


Dear Tracey, Thanks for contacting us. After you purchase the course you will get the course access details within the 48 hours of purchase and you can start the course. Many thanks, Help Desk

This was helpful. Thank you for your feedback.

Vanessa asked:

Once the courses is purchased do we have a time frame to start it?


Dear Vanessa, Thanks for contacting us. You will get one year access to the course after the purchase. Within this one year anytime you can start the course. Many thanks, Help Desk

This was helpful. Thank you for your feedback.

Jamie asked:

Can I still take part in the course without access to the Microsoft Office package?


Hi Jamie, Thanks for reaching out. You can practice the lessons on Microsoft office if you have that installed in your PC. Thanks.

This was helpful. Thank you for your feedback.

Claire asked:

Do I need to have the window platforms on my laptop to complete the course?.


Hi Claire, Thanks for reaching out. Our platform is accessible from almost all major devices and browsers. Hopefully, you can access the course from your device as well. Thanks.

This was helpful. Thank you for your feedback.

Julija asked:

Hi! Do I need pc or i can use my phone only to study?


Dear Julija, Thank you for contacting us. The course is delivered through our online learning platform, accessible through any internet-connected device. Thanks

This was helpful. Thank you for your feedback.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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