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Admin, Secretarial & PA - CPD Certificate

Level 3 CPD Certified | *FREE PDF Certificate* Tutor Support & Exam | 70 CPD Credits | *Free Report Writing Course*

Staff Training Solutions


£12 inc VAT
Study method
Online, self-paced
Course format What's this?
Reading material - PDF/e-book
200 hours
Access to content
Access until course completion
No formal qualification
70 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

131 students purchased this course

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Admin, Secretarial & PA

Certificate of achievement in Admin, Secretarial & PA QLS Level 3. Additional CPD Accredited Certificate with 70 CPD points available with no extra study. The course comes with easy to understand e-learning study materials.

Study Admin, Secretarial & PA Course Level 3 for the opportunity to earn an endorsed Certificate of Achievement. The field of Admin, Secretarial & PA is incredibly diverse, incorporating an extensive range of administrative functions. For some, it’s a case of providing secretarial services for established teams in an organisational setting. For others, PA services are provided exclusively for one high-ranking executive or business owner. In both instances, responsibility and dependability lie at the core of successful Admin, Secretarial & PA careers. PAs and secretaries play an important role at the heart of large and small businesses worldwide. Overseeing key administrative and communicative tasks, attention to detail is a must. As is the ability to remain calm and composed in any crisis situation, due to the challenging and often stressful nature of the role. For those who succeed in advanced secretarial and PA roles, the rewards come thick and fast. From limitless earnings potential to long-term job security to a fulfilling and enjoyable lifestyle, it’s easy to understand the appeal of advanced secretarial and PA studies.

Our highest-level Admin, Secretarial & PA to date, this exclusive Level 3 certificate is open for enrolment right now. Get to know the primary functions and responsibilities of PAs and secretaries, along with the skills and personal traits needed to thrive in the field. Take your communication skills to the next level, build a flawless eye for detail and master the art of effective time management. Develop the confidence, optimism and motivation you’ll need to reach the very top of the latter as an elite PA or specialist secretary. Whether pursuing promotion or considering a career change, this Level 3 Admin, Secretarial & PA could help you take that next important step.

Quality Licence Scheme

This course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.



70 CPD hours / points
Accredited by The CPD Standards Office

Course media


Admin, Secretarial & PA

Course Benefits

Staff Training Solutions is proud to offer the web’s most accessible and enjoyable online study programmes, with none of the usual entry-requirements or deadlines to worry about. Get started today and enjoy a series of exclusive benefits such as:

  • The freedom to create your own study schedule to suit your lifestyle and commitments, with no time-restrictions or deadlines whatsoever.
  • Expert support provided throughout your studies by your personally-assigned tutor and the STS student support team.
  • All learning resources and study aids included in the initial course fee, accessible 24/7 via our state-of-the-art digital learning platform.
  • No classroom time or face-to-face meetings required, with all assessments and communications taking place online.
  • The opportunity to transform your long-term outlook with Level 3 PA and Secretarial Skills certificate.

Learning Objectives

Successful careers in Admin, Secretarial & PA Course services demand professionalism, enthusiasm and reliability in equal measures. A robust educational foundation is also essential. In order to succeed in the field, you must first understand its functions and objectives. This advanced Level 3 Admin, Secretarial & PA Course provides a comprehensive overview of the roles, responsibilities and general duties of key PA/secretarial personnel. Exploring both the hard skills and the personal traits needed to reach the very top of the ladder, candidates are primed for successful careers in almost any industry or sector.

Our fully-endorsed online study programs are open to applicants worldwide, with no entry-requirements to fulfil and no deadlines to worry about. All learning resources and study aids are included in the initial course fee, along with expert tutor support throughout. Access our exclusive digital learning platform from almost any connected device, enjoying the freedom to study at a time and pace that suit you.

Upon completion of this Level 3 Admin, Secretarial & PA Course, candidates benefit from invaluable knowledge and skills such as:

  • Enhanced organisational competencies
  • The ability to balance a heavy workload
  • Task prioritisation and time management skills
  • Complete knowledge of all key secretarial duties
  • The importance of operating with discretion

Course Outline

This intensive Level 3 Admin, Secretarial & PA takes a fascinating look at the daily duties and responsibilities of PAs and secretarial personnel. The course consists of 07 in-depth modules, each of which concludes with an assessment you’ll submit to your assigned tutor. Course content covers the following topics and areas of study:

Unit 1: The Job Functions of a PA / Secretary

This module covers the following topics:

  • Role and Responsibilities of a PA / Secretary
  • Daily Routine
  • Office Supplies
  • Plus more

Unit 2: Telephone Skills

This module covers the following topics:

  • Telephone Usage
  • Telephone Manners
  • Telephone Etiquette Tips
  • Domestic Long-Distance Calls
  • Voice-Mail Etiquette
  • Plus more

Unit 3: Mail Services and Shipping

This module covers the following topics:

  • Postal Automation: Encoding for Business Mailers
  • Forwarding First-Class and Other Mail
  • Alternatives to Royal Mail
  • Other Shipping Services
  • Plus more

Unit 4: Travel Arrangements

This module covers the following topics:

  • Transportation Reservations
  • Finding a Reputable Agent
  • Using a Travel Agent for International Travel
  • Plus more

Unit 5: Organising Meetings

This module covers the following topics:

  • Anatomy of a Meeting
  • Types of Corporate Meetings
  • Common Problems When Scheduling Meetings
  • Planning for the Conference
  • Preparing Conference Materials
  • Plus more

Unit 6: Keeping Accurate Records

This module covers the following topics:

  • How to Alphabetize for Filing and Indexing
  • Individual or Personal Names
  • File Cabinets
  • Organizing Your Computer Files
  • Using Documents Library
  • Plus more

Unit 7: Writing Business Letters

This module covers the following topics:

  • Business Documents
  • Beginning the Letter
  • Closing the Letter
  • Hyperlinks in Email Messages
  • Email Protocol for Administrative Assistants
  • HTML Format Versus Plain Text
  • What Messages Are Inappropriate for Business Email
  • Plus more

Who is this course for?

PA & Personal Assistant Skills Course

Staff Training Solutions takes pride in helping enthusiastic candidates achieve their objectives through high-quality online education. With no additional fees or costs incurred at any time, our exclusive distance-learning programmes represent unbeatable value for money. Enrolment is open throughout the year, so there’s no better time to get started than right now!

Sign up for our exclusive Level 3 Admin, Secretarial & PA Course online, or contact a member of our student support team for more information!


Admin, Secretarial & PA Level 3

No particular entry requirement

Option 1

Certificate in Admin, Secretarial & PA QLS Level 3 endorsed by Quality Licence Scheme

Certificate Fee: £85 + postal charges

Option 2

Certificate in Admin, Secretarial & PA issued by STS

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£75 + postal charges

*Postage Charges: National £9, International £15

Career path

Admin, Secretarial & PA

Upon completion of this distance-learning programme, candidates may choose to pursue a formal position in professional PA and secretarial services such as:

  • Personal Assistant
  • Personal Executive Assistant
  • Receptionist
  • Office Assistant
  • Secretary
  • Support Secretary

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Course rating


What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.