Skip to content

Executive Secretarial, Admin & PA course

Level 5 Diploma in Executive Secretarial, Admin & PA | With Study materials, tutor support and Quiz based exam included


UK Professional Development Academy LTD

Summary

Price
Save 45%
£12 inc VAT (was £22)
Offer ends 31 March 2024
Study method
Online
Course format What's this?
Reading material - PDF/e-book
Duration
4 weeks · Self-paced
Access to content
12 months
Qualification
No formal qualification
CPD
120 CPD hours / points
Certificates
  • Certificate of completion - £42
  • Certificate of completion - £65
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

82 students purchased this course

Add to basket or enquire

Overview

Executive Secretarial, Admin & PA Diploma Level 5

Secretarial, Admin & PA Diploma providers in the United Kingdom. Executive Secretarial, Admin & PA Diploma includes ten necessary modules that teach learners about their needs and succession in their professional lives.

Executive Secretarial, Admin & PA Diploma provides the Learner with key information about the application and skills demanded in business industries. Executive Secretarial, Admin & PA Diploma provides lessons, modules, and quizzes to get access and knowledge at the end provided with Professional Certificate that helps in Career building in professional life. Executive Secretary, Admin & PA Diploma make Learner able to communicate professionally, manage time skills, PA duties, organizational skills, and Microsoft office latest version use and meeting management skills to succeed in their professional life.

What does this course offer?

UKPDA offer this Executive Secretary, Admin & PA course in which learner will develop the skills needed to gain employment in this field. Experienced professionals who have gained valuable industry experience over the years designed it. This Executive Secretary, Admin & PA course aimed to provide learners with valuable practical know-how to use immediately.

CPD

120 CPD hours / points
Accredited by Step Ahead CPD Qualifications

Course media

Description

Course Outline

The Level 5 Executive Secretarial, Admin & PA course is based on 120 CPD points. Therefore, Learner must need to complete the following modules given below

Modules Outline

This CPD course in the Level 5 Diploma in Executive Secretarial, Admin & PA comprises twelve modules in which learners must achieve 120 credits. Modules are:

Module 1: Executive and Personal Assistant

  • Adapt to the needs and styles of management
  • Communicate through written, verbal, and nonverbal methods
  • Improve time management skills
  • Manage meetings effectively
  • Act as a gatekeeper
  • Use the tools of the trade effectively

Module 2: Business Writing Skills

  • Gain better awareness of common spelling and grammar issues in business writing.
  • Review basic concepts in sentence and paragraph construction.
  • Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
  • Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.
  • Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.
  • Gain an overview of Requests for Proposals, Projections, Executive Summaries, and Business Cases.
  • Define proofreading and understand techniques in improving proofreading skills.
  • Define peer review and list ways peer review can help improve business writing skills.

Module 3: Communication Strategies

  • Understand what communication is
  • Identify ways that communication can happen
  • Identify barriers to communication and how to overcome them
  • Develop their non-verbal and par verbal communication skills
  • Use the STAR method to speak on the spot
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Adeptly converse and network with others

Module 4: Customer Support

  • Define customer support
  • Know the different venues for customer support
  • Recognise the challenges of customer support
  • Learn different applications
  • Know proper forms of documentation
  • Learning to be proactive in customer support

Module 5: Meeting Management

  • Planning and Preparing
  • Identifying the Participants
  • How to choose the time and place
  • How to create the agenda
  • How to set up the meeting space
  • How to incorporate your electronic options
  • Meeting Roles and Responsibilities
  • Use an agenda
  • Chairing a Meeting
  • How to deal with disruptions
  • How to professionally deal with personality conflicts
  • To take minutes
  • How to make the most of your meeting using games, activities, and prizes

Module 6: Organisational Skills

  • Examine current habits and routines that are not organised
  • Learn to prioritise your time schedule and daily tasks
  • Determine ways of storing information and supplies
  • Learn to organise personal and workspace
  • Learn to resist procrastination
  • Make plans to stay organised in the future

Module 7: Presentation Skills

  • Perform a needs analysis and prepare an outline
  • Select presentation delivery methods
  • Practice verbal and non-verbal communication skills
  • Knockdown nervousness
  • Develop and use flip charts with colour
  • Create targeted PowerPoint presentations
  • Utilise white-boarding for reinforcement
  • Describe how video and audio enhance a presentation and list criteria for determining what types to use
  • Enrich the learning experience with humour, questions, and discussion.

Module 8: Time Management

  • Plan and prioritise each day’s activities in a more efficient, productive manner
  • Overcome procrastination quickly and easily
  • Handle crises effectively and quickly
  • Organise your work space and workflow to make better use of time
  • Delegate more efficiently
  • Use rituals to make your life run smoother
  • Plan meetings more appropriately and effectively

Module 9: Telephone Etiquette

  • Recognise the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know the different methods of employee training

Module 10: 10 Soft Skills

  • Discuss how soft skills are important to success in the workplace
  • Understand the 10 key soft skills everyone should have
  • Use soft skills to relate more effectively to others in the workplace
  • Understand how to use soft skills to communicate, problem-solve, and resolve conflict
  • Apply soft skills to specific situations

Module 11: Appreciative inquiry

  • Know the meaning of appreciative inquiry
  • Think in positive terms and avoid thinking negatively
  • Encourage others to think positively
  • Recognise positive attributes in people
  • Create positive imagery
  • Manage and guide employees in a positive environment

Module 12: Call Center

  • Define and understand call centre strategies.
  • Identify different types of buying motivations.
  • Create SMART Goals.
  • Familiarise me with strategies that sharpen effective communication.
  • Use proper phone etiquette.
  • Set benchmarks.

CPD Accredited Diploma:

Upon successfully passing the Executive Secretary, Admin & PA Course, a learner needs to pay for CPD Accredited Diploma either in PDF format or Hard-copy.

CPD Accredited Certificate of Completion (PDF format) = £42

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges local £9 = £74

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges International £14 = £79

Who is this course for?

Without any prior knowledge of Executive Secretarial, Admin & PA, the learners can take this Executive Secretarial training course, and in addition to this, there are no age restrictions. Thus, anyone passionate and ambitious about Executive Secretarial, Admin & PA can take the course. There are no specific deadlines for admission, and you can enrol anytime on this Executive Secretarial course.

This Executive Secretarial, Admin & PA course is designed for those individuals who want to learn several skills that will enable them to succeed in a business-focused environment. Course content includes using quality communication skills, organisational skills, time management and customer/client care. This course is aimed at all individuals looking to make a career change, start a business or enhance their skills in the workplace. It will help prepare individuals by developing and enhancing practical skills in communicating information and ideas to people from many different backgrounds.

Requirements

There are no precise requirements for Executive Secretarial, Admin & PA Certificate as no prior knowledge and experience of the Executive Secretarial, Admin & PA is required.

Students seeking to enrol for this Executive Secretary, Admin & PA course should meet the following requirements;

  • Be aged 16 years or above
  • Solid knowledge of English Language

Career path

After completing the Executive Secretary, Admin & PA course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.

Questions and answers


No questions or answers found containing ''.


Omowunmi Ajakaiye asked:

Upon completion of my course and assessment, what is the charges on the certificate?

Answer:

Upon successfully passing the Course, a learner needs to pay for CPD Accredited Diploma either in PDF format or Hard-copy. CPD Accredited Diploma (PDF format) = £42 CPD Accredited Diploma (Hard-copy) = £65 + postage charges, local £9 & International 14

This was helpful. Thank you for your feedback.

Certificates

Certificate of completion

Digital certificate - £42

Upon successfully passing the course Final Test, the Learner must pay for the CPD Accredited Certificate of Completion from UKPDA in PDF format or Hardcopy.

Certificate of completion

Hard copy certificate - £65

Upon successfully passing the course Final Test, the Learner must pay for the CPD Accredited Certificate of Completion from UKPDA in PDF format or Hardcopy.

Reviews

4.8
Course rating
100%
Service
90%
Content
100%
Value

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.