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Admin Diploma

***Special Gifts: Free PDF & Hardcopy Certificate + 2 Free Courses | Lifetime Access

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£10 inc VAT (was £1,250)
Offer ends 26 September 2021
Study method
Online, self-paced
10 hours
Access to content
Lifetime access
No formal qualification
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

9 students purchased this course

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***Special Discount - Use code ONLINE10 for extra 10% off ***

This Admin Diploma Course is designed for professionals who want to thrive in their profession. The Admin Diploma course covers all the essential skills and knowledge needed to become specialised in this sector. You will learn real-life knowledge and expertise from the industry experts and practitioners from this Admin Diploma course.

The Admin Diploma Course starts with the basic knowledge of Admin Diploma skills and gradually shares expertise knowledge. In this course, you will get a complete idea of Admin, Secretarial & PA skills with key concepts, strategies and in-depth knowledge. The Admin Diploma course is completely an online course. You can access this course from any part of the world with just a smart device and the internet.

By the end of this Admin Diploma course, you will get complete knowledge and marketable skills. The course also comes with a certificate, which will add extra value to your resume and help you stand out in the job market. In short, Admin Diploma Course is the perfect course to fast track your career. So, why are you waiting? Enrol this course today!

What you will Learn?

  • Understand Admin, Secretarial & PA skills
  • Advanced organisational skills
  • Professional time management and prioritisation skills
  • Improved wrote and verbal communication skills
  • How to handle sensitive matters with discretion
  • Enhanced accuracy and attention to detail
  • Improved self-confidence and general motivation
  • The ability to remain calm under pressure
  • Detailed knowledge of all key secretarial functions
  • The opportunity to take your career to a higher level

Why Choose Our Admin Diploma course?

  • Conducted by industry experts
  • Get Instant E-certificate
  • Fully online, interactive course with Professional voice-over
  • Developed by qualified professionals
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Tutor Support

2 more Additional Free Course to develop your skills

  • Course 1:Time Management
  • Course 2: Leadership & Management

And you will also get these gifts

  • Free PDF Certificate
  • Free Hard Copy Certificate
  • Lifetime Course Access

Course media


Course Curriculum

*** Admin Diploma ***

Module 1: Relationship Management

  • Admin Diploma - What the boss–assistant relationship means to your health and well-being
  • Admin Diploma - Image, perception and? first impressions
  • Admin Diploma - Tone of voice
  • Admin Diploma - Attitude
  • Admin Diploma - Managing your state of mind
  • Admin Diploma - The handshake
  • Admin Diploma - Professional Image
  • Admin Diploma - Appearance
  • Admin Diploma - Flirting
  • Admin Diploma - The beginning of a business relationship
  • Admin Diploma - What is expected of each other: setting down the parameters
  • Admin Diploma - Key attributes, skills and knowledge that bosses look for in an assistant
  • Admin Diploma - Working styles
  • Admin Diploma - Constant communication
  • Admin Diploma - Assumptions
  • Admin Diploma - Be proactive, anticipate needs, be prepared and exceed expectations
  • Admin Diploma - Be accountable: take pride in a high standard of work
  • Admin Diploma - Empathy
  • Admin Diploma - Honesty and integrity
  • Admin Diploma - Trust
  • Admin Diploma - Office politics
  • Admin Diploma - How to manage your boss

Module:2: Communication skills

  • Admin Diploma - Body language
  • Admin Diploma - Congruence
  • Admin Diploma - Visual, auditory and kinesthetic
  • Admin Diploma - Matching and mirroring (reflecting)
  • Admin Diploma - Matching and mirroring angry people
  • Admin Diploma - Groups
  • Admin Diploma - Tone of voice
  • Admin Diploma - Eye contact
  • Admin Diploma - Use of space
  • Admin Diploma - The ‘influential right side
  • Admin Diploma - Hands
  • Admin Diploma - Posture
  • Admin Diploma - How to influence the ‘chemistry’ between you
  • Admin Diploma - E-mail communication
  • Admin Diploma - Listening skills
  • Admin Diploma - Questioning skills
  • Admin Diploma - Gossip
  • Admin Diploma - Understanding and communicating with different cultures

Module 3: Telephone Usage

  • Admin Diploma - Telephone manners
  • Admin Diploma - Taking and transferring calls
  • Admin Diploma - Answering a Colleague’s Telephone
  • Admin Diploma - Transferring a Call
  • Admin Diploma - Handling your boss’s calls
  • Admin Diploma - Taking messages
  • Admin Diploma - Screening calls
  • Admin Diploma - Protecting your employer
  • Admin Diploma - Courtesy
  • Admin Diploma - Telephone etiquette tips
  • Admin Diploma - Often-used numbers
  • Admin Diploma - Telephone companies
  • Admin Diploma - Voice mail etiquette
  • Admin Diploma - Answering services

Module 4: Meetings

  • Admin Diploma - Anatomy of a meeting
  • Admin Diploma - Types of corporate meetings
  • Admin Diploma - Scheduling meetings
  • Admin Diploma - Common Problems When Scheduling a Meeting
  • Admin Diploma - Scheduling meetings using Microsoft outlook’s calendar
  • Admin Diploma - Meeting agendas
  • Admin Diploma - Meeting minutes
  • Admin Diploma - Corporate Minutes
  • Admin Diploma - Resolutions
  • Admin Diploma - Office Meetings
  • Admin Diploma - Conferences
  • Admin Diploma - Planning for the Conference
  • Admin Diploma - Preparing Conference Materials
  • Admin Diploma - During the Conference
  • Admin Diploma - After the Conference
  • Admin Diploma - Conference Notes

Module 5: Time Management

  • Admin Diploma - Overview of time management
  • Admin Diploma - Controlling procrastination
  • Admin Diploma - Maintaining an activity list
  • Admin Diploma - Creating action plans
  • Admin Diploma - Keeping a to-do list
  • Admin Diploma - Scheduling

Module 6: Ergonomics - Your Health and Safety

  • Admin Diploma - The workstations
  • Admin Diploma - Apply work zone principles
  • Admin Diploma - The primary zone
  • Admin Diploma - The secondary zone
  • Admin Diploma - The reference zone
  • Admin Diploma - A tidy desk leads to a tidy mind
  • Admin Diploma - Your screen
  • Admin Diploma - Desk height
  • Admin Diploma - Chair
  • Admin Diploma - Principles of posture
  • Admin Diploma - Head
  • Admin Diploma - Neck/spine
  • Admin Diploma - Arms/wrists
  • Admin Diploma - Pelvis/thighs
  • Admin Diploma - Feet
  • Admin Diploma - Your keyboard
  • Admin Diploma - Ergonomic health breaks
  • Admin Diploma - Visual strategies
  • Admin Diploma - Exercises

Module 7: Networking

  • Admin Diploma - What is networking?
  • Admin Diploma - The benefits of networking
  • Admin Diploma - Where to network
  • Admin Diploma - The secrets of good networking
  • Admin Diploma - Remembering people’s names
  • Admin Diploma - Some general points
  • Admin Diploma - What to talk about while networking
  • Admin Diploma - Conclusion

Module 8: A Module to Share with Your Boss

  • Admin Diploma - Communication
  • Admin Diploma - What bosses should know to work effectively with their assistants
  • Admin Diploma - Expectations: communicate your expectations clearly

Module 9: How to motivate your assistant

  • Admin Diploma - Focus on the development of your assistant

Module 10: Your Future

  • Admin Diploma - Growing as the company grows
  • Admin Diploma - Learn about the business
  • Admin Diploma - Upgrade your skills
  • Admin Diploma - Recognizing a time for change
  • Admin Diploma - Finding a new job
  • Admin Diploma - Your resume
  • Admin Diploma - The interview

Module 11: Presentation Skills

  • Admin Diploma - Why makes presentations?
  • Admin Diploma - Preparing your presentation
  • Admin Diploma - Starting and Ending Your Presentation
  • Admin Diploma - Visual Aids
  • Admin Diploma - Handouts
  • Admin Diploma - Group presentations

Module 12: Office Management and Supervision

  • Admin Diploma - The role of the office manager
  • Admin Diploma - Building trust with your team
  • Admin Diploma - Conflict management
  • Admin Diploma - Minimizing Conflicts
  • Admin Diploma - Difficult People
  • Admin Diploma - How to Handle Difficult People

Module 13: Conclusion

  • Admin Diploma - Communication
  • Admin Diploma - Keeping up to date
  • Admin Diploma - Organizing for success
  • Admin Diploma - Yourself and others
  • Admin Diploma - Networking and career development
  • Admin Diploma - The future of the personal assistant/ executive assistant/secretary


By the successful completion of your course, you will get an instant e-certificate. Our courses are fully updated industry knowledge and skills that aim at making you an expert in the field. The hard copy of the certificate is also available and can be sent to your address. The delivery charge is applicable which will be £4.99. All the certificates have no expiry dates but to stay updated and valued certificates are recommended to be renewed every year.

Who is this course for?

This Admin Diploma course is ideal for those who work in or aspire to work in the following professions:

  • Admin
  • Secretary
  • PA
  • PA Executive
  • Anyone interested in learning this skill

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.