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2nd Line Support Engineer Course

Start a career in the IT field by becoming CompTIA certified.



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£99 inc VAT (was £199)
Or £33.00/mo. for 3 months...
Offer ends 30 September 2021
Study method
Online, self-paced
1 month
CompTIA A+
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) not included in price, and must be purchased separately

27 students purchased this course

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If you consider yourself to be a a tech wizard, or perhaps an aspiring tech wizard, then look no further than the 2nd Line Support Engineer Course! Put your skills and knowledge to the test with a certification that can help you achieve your dream job.

If you're looking at validating your expertise and reaching a new level of your career, then the answer lies with our online, self-paced, accredited training option for aspiring 2nd Line Support Engineers.

2nd Line Support Engineers are those with more specific knowledge then the Support Desk (1st line). This career however doesn't limit you to sitting in front of your PC all day, you can expect to be involved with customer service too. Their top notch communication skills coupled with strong problem solving skills are what enable them to cater to the organisations needs. A certified 2nd Line Support Engineer is often responsible for more specialised work, and as a result can expect a competitive salary.

The CompTIA A+ certification is the perfect start towards a 2nd Line Support Engineer career. This course includes the CompTIA A+ 220-1002, which is the second part of the CompTIA A+ certification.

The 2nd Line Support Engineer training course is the ideal qualification for enhancing a career that requires working with cutting edge information technologies. It covers laptops, desktops, tablets and mobiles which will provide you with the knowledge and skills to troubleshoot networking and security issues within operating systems such as Windows, Apple, Android and more.

Develop your IT career with this training course and you will be well on your way to becoming a successful 2nd Line Support Engineer.


CompTIA A+

Awarded by CompTIA

Course media


2nd Line Support Engineer can be completed online, from anywhere, at your own pace. CompTIA A+ 220-1002 aims to cover topics such as operating systems, system security and hardware so that you can be certified in a broad array of topics. If you aim to shine, whether it be in the work place or for your own endeavours, then the 2nd Line Support Engineer course is for you.

What you will learn:

Installing operating systems
Configuring operating systems
Mobile operating systems
Email functions
Common networking functions

Why study online?

Technological improvements and advances in educational design mean that studying online is no longer just a low cost alternative to traditional training methods. In many respects our online courses offer training which is superior to the majority of available “classroom” options.

Not only is the effectiveness of the training process enhanced, but also the convenience of studying online makes it a compelling option for training. You can learn at your own pace and can repeat each section as many times as required unlike in a classroom environment.

Studying at your own pace, rewinding and going over the material as often as you need improves your long-term memory retention and makes studying more rewarding. An added bonus of online learning is that its often found to be cheaper than the alternatives.


Module 1
• Compare and contrast common operating system types and their purposes
• Compare and contrast features of Microsoft Windows versions
• Summarize general OS installation considerations and upgrade methods
• Given a scenario, use appropriate Microsoft command line tools
• Given a scenario, use Microsoft operating system features and tools
• Given a scenario, use Microsoft Windows Control Panel utilities
• Summarize application installation and configuration concepts
• Given a scenario, configure Microsoft Windows networking on a client/desktop
• Given a scenario, use features and tools of the Mac OS and Linux client/desktop operating systems

Module 2
• Summarize the importance of physical security measures
• Explain logical security concepts
• Compare and contrast wireless security protocols and authentication methods
• Given a scenario, detect, remove, and prevent malware using appropriate tools and methods
• Compare and contrast social engineering, threats, and vulnerabilities
• Compare and contrast the differences of basic Microsoft Windows OS security settings
• Given a scenario, implement security best practices to secure a workstation
• Given a scenario, implement methods for securing mobile devices
• Given a scenario, implement appropriate data destruction and disposal methods
• Given a scenario, configure security on SOHO wireless and wired networks

Module 3
• Given a scenario, troubleshoot Microsoft Windows OS problems
• Given a scenario, troubleshoot and resolve PC security issues
• Given a scenario, use best practice procedures for malware removal
• Given a scenario, troubleshoot mobile OS and application issues
• Given a scenario, troubleshoot mobile OS and application security issues

Module 4
• Compare and contrast best practices associated with types of documentation
• Given a scenario, implement basic change management best practices
• Given a scenario, implement basic disaster prevention and recovery methods
• Explain common safety procedures
• Explain environmental impacts and appropriate controls
• Explain the processes for addressing prohibited content/activity, and privacy, licensing, and
policy concepts
• Given a scenario, use proper communication techniques and professionalism
• Identify the basics of scripting
• Given a scenario, use remote access technologies

Please note that the official exam is not included, however for those who complete the course, they will receive a completion certificate upon request.

Who is this course for?

If you think you have strong customer service and communication skills, combined with broad computer systems knowledge, then a career in 2nd Line Support is for you.

This course is for those who wish to validate these skills with a course that will also cover the fundamentals and give you a solid foundation of IT knowledge and skills. This course is also ideal for those IT professionals who are looking to validate their experience with a leading certification.

The 2nd Line Support Engineer training course is perfect for those who have completed a 1st Line Support Engineer Course or for those who would like to move from 1st Line to 2nd Line Support Engineer.


There are no official prerequisites to study the CompTIA A+ 220-1002 training course, however, it is best to begin with the 1st Line Support Engineer course as this will provide the theory required for practical application.

Career path

2nd Line Support Engineer
1st Line Support
IT Support Engineer
IT Technician
IT Engineer
Service Desk Administrator
IT Support Analyst

Questions and answers

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Simon asked:

Do you get a CompTIA A+ Qualification certificate out of this or is that a additional exam?


The exam is seperate, and booked through CompTIA

This was helpful. Thank you for your feedback.

Tony asked:

How much is the exam at the end in £ GBP


Hi, Tony Exam prices can be found via the CompTIA website.

This was helpful. Thank you for your feedback.

Bhajat asked:

how i can approach for course as i m in saudi , can i do online cousre what is the cost and duration


The courses is online

This was helpful. Thank you for your feedback.

Costa asked:

Hi dear Is this course in pdf format please? Best wishes


No. it is online video learning

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.