1st Line Support Technician Course

A great place to start your career in IT.



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£149 inc VAT (was £199)
Or £49.67/mo. for 3 months... Read more
Offer ends 31 July 2020
Study method
Online, self-paced
1 Month
CompTIA A+
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) not included in price & must be purchased separately

21 students purchased this course

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Are you interested in working in an environment where you interact with people, perform basic IT related fixes and continually learn new things every day? If this sounds appealing to you then you are one certification away! The 1st Line Support Technician training course is your first step to a professional IT career.

The 1st Line Support Technician training course covers CompTIA A+ 1001 training which is the ideal foundation for beginning a career that entails working with cutting edge information technologies. Once you have completed our 1st Line Support Technician course you will receive an internationally recognised CompTIA A+ certification.

CompTIA A+ is a certification that covers basic hardware and software technologies. It covers laptops, desktops, tablets and mobiles which will provide you with the knowledge and skills to troubleshoot networking and security issues within operating systems such as Windows, Apple, Android and more. It is a certification that is held by over 1 million IT professionals and is the recommended choice for starting your career in IT.

So if you are ready to take your career to the next level, then keep reading to find out more about our 1st Line Support Technician training course.


CompTIA A+
Awarded by CompTIA

Course media


1st Line Support Technicians can be seen as the organisation's first line of defence against IT-related faults. To be a certified 1st Line Support Technician it’s advised to complete a CompTIA certification, namely the A+ certification. This is a great starting point for those who are entering the working world of IT and are looking for a certification that will validate their knowledge and skills. This course aims to cover topics such as networking, security, cloud computing and more.

What you will learn:

  • Internal hardware components
  • Expanding hardware capabilities
  • Storage fundamentals
  • Computer networking
  • Operational procedures

Why study online?

Technological improvements and advances in educational design mean that studying online is no longer just a low-cost alternative to traditional training methods. In many respects, our online courses offer training which is superior to the majority of available classroom options.

Not only is the effectiveness of the training process enhanced, but also the convenience and overall cost efficiency of studying online make it a compelling option for training. You can learn at your own pace and can repeat each section as many times as required unlike in a classroom environment.

Studying at your own pace, rewinding and going over the material as often as you need improves your long-term memory retention and makes studying more rewarding.

CompTIA A+ 1001 Curriculum

Module 1: Mobile Devices
Module 2: Networking
Module 3: Hardware
Module 4: Virtualization and Cloud Computing
Module 5: Hardware and Networking Troubleshooting

Please note that the official exam is not included, however for those who complete the course, they will receive a completion certificate upon request.

Who is this course for?

The 1st Line Support Technician training course is perfect for those who are new to IT and wish to gain an understanding of the fundamentals in order to begin their IT career on a solid foundation. This course is also ideal for those IT professionals who are looking to validate their experience with a leading certification.


There are no official prerequisites to study the 1st Line Support Technician training course.

Career path

1st Line Support Engineer
2nd Line Support Engineer
IT Engineer
Service Desk Administrator
IT Support Analyst
IT Technician

Questions and answers

No questions or answers found containing ''.

Ian asked:

How much is the exam / certificates etc?


Exams are sat through CompTIA and their website will give current exam prices

This was helpful. Thank you for your feedback.

Richie asked:

Does the cost of this course include COMP TIA A+ exams and certification?


As the standard cost of the CompTIA A+ exam in the UK is £117+vat it would be impossible to include the exam with this.

This was helpful. Thank you for your feedback.

francis williams asked:



No Livelabs are not included at this price

This was helpful. Thank you for your feedback.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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