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1st Line Support/Helpdesk | Complete Career Pack

Enrol in this career pack to start your IT career.


ITonlinelearning

Summary

Price
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Payment options

Interest-Free Finance Available

Study method
Online, self-paced
Duration
12 Months
Certifications
CompTIA A+ IT
Microsoft Certified Solutions Associate (MCSA) Windows 7
Microsoft Certified Solutions Associate (MCSA) Windows 8 IT
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) not included in price, and must be purchased separately
  • Tutor is available to students

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Overview

Provide leading 1st line support to end users with the complete pack series.

The Complete Pack has been tailored to include the most in-demand 1st Line Support Courses.

Certifications

CompTIA A+ IT
Awarded by CompTIA
Microsoft Certified Solutions Associate (MCSA) Windows 7
Microsoft Certified Solutions Associate (MCSA) Windows 8 IT
Awarded by Microsoft

Description

Give your career the edge and receive 12 months full access to all of the following courses:

  • CompTIA A+
  • MCSA: Windows 7
  • MCSA: Windows 8

You can choose to study as few or as many courses as you like.

This offer excludes the cost of exams.

We can also tailor the package to meet your exact training needs if needed. Our friendly Advisors can answer any questions you have and advise you on the best study path for your career needs.

ITonlinelearning offers Live Labs, Enquire Today!

Here’s what makes us different to other training companies out there. We provide live labs where you can actually get practical experience on real servers, routers and switches from wherever you are studying.

Instead of giving you a simulation where it’s close ended, we give you a lab that’s open ended. You actually have the ability to experiment, make mistakes and build custom labs to work with throughout the courses you are studying. (Not Included, Enquire today for Pricing)

Enquire Now:

Our friendly consultants are waiting to help you.

Who is this course for?

Anyone looking to build a career in IT as 1st Line or Helpdesk Support.

Requirements

No prior experience working in IT is necessary to study these courses.

Career path

  • Desktop Support
  • 1st Line Support
  • 2nd Line Support
  • Field Engineer

Questions and answers

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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