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1st Line Support Engineer Course

Study the first part of the 1st Line Support Engineer course from CompTIA.



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£99 inc VAT (was £199)
Or £33.00/mo. for 3 months...
Offer ends 30 November 2021
Study method
Online, self-paced
1 month
CompTIA A+
Professional certification What's this?

51 students purchased this course

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The CompTIA A+ certification is the first step towards a professional IT career. The CompTIA A+ certification is made up of two parts and the 220-1001 CompTIA A+ is the first part of the 1st Line Support Engineer course.

This 1st Line Support Engineer training course is the ideal foundational qualification to begin a career working with cutting edge information technologies. It covers laptops, desktops, tablets and mobiles and this qualification will provide you with the knowledge and skills to troubleshoot networking and security issues within operating systems such as Windows, Apple, Android and more.

Gain the training that you need to begin a rewarding and successful career as a 1st Line Support Engineer and break into the IT field.


CompTIA A+

Awarded by CompTIA

Course media


What you will learn:

  • Internal hardware components
  • Expanding hardware capabilities
  • Storage fundamentals
  • Computer networking
  • Operational procedures

Why study online?

Technological improvements and advances in educational design mean that studying online is no longer just a low cost alternative to traditional training methods. In many respects our online courses offer training which is superior to the majority of available “classroom” options.

Not only is the effectiveness of the training process enhanced, but also the convenience and overall cost efficiency of studying online makes it a compelling option for training. You can learn at your own pace and can repeat each section as many times as required unlike in a classroom environment.

Studying at your own pace, rewinding and going over the material as often as you need improves your long-term memory retention and makes studying more rewarding.


Mobile Devices
• What are we covering?
• 1.1 Given a scenario, install and configure laptop hardware and components
• 1.2 Given a scenario, install components within the display of a laptop
• 1.3 Given a scenario, use appropriate laptop features
• 1.4 Compare and contrast characteristics of various types of other mobile devices
• 1.5 Given a scenario, connect and configure accessories and ports of other mobile devices
• 1.6 Given a scenario, configure basic mobile device network connectivity and application support
• 1.7 Given a scenario, use methods to perform mobile device synchronization 2.0

• What are we covering?
• 2.1 Compare and contrast TCP and UDP ports, protocols and their purpose
• 2.2 Compare and contrast common networking hardware devices
• 2.3 Given a scenario, install and configure a basic wired/wireless SOHO network
• 2.4 Compare and contrast wireless networking protocols
• 2.5 Summarize the properties and purposes of services provided by networked hosts
• 2.6 Explain common network configuration concepts
• 2.7 Compare and contrast internet connection types, network types and their features
• 2.8 Given a scenario, use appropriate networking tools 3.0

• What are we covering?
• 3.1 Explain basic cable types, features and their purposes
• 3.2 Identify common connector types
• 3.3 Given a scenario, install RAM types
• 3.4 Given a scenario, select, install and configure storage devices
• 3.5 Given a scenario, install and configure motherboards, CPUs and add-on cards
• 3.6 Explain the purposes and uses of various peripheral types
• 3.7 Summarize power supply types and features
• 3.8 Given a scenario, select and configure appropriate components for a custom PC configuration to meet customer specifications/needs
• 3.9 Given a scenario, install and configure common devices
• 3.10 Given a scenario, configure SOHO multifunction devices/printers and settings
• 3.11 Given a scenario, install and maintain various print technologies

Virtualization and Cloud Computing
• 4.1 Compare and contrast cloud computing concepts
• 4.2 Given a scenario, set up and configure client-side virtualization

Hardware and Network Troubleshooting
• What are we covering?
• 5.1 Given a scenario, use the best practice methodology to resolve problems
• 5.2 Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs and power
• 5.3 Given a scenario, troubleshoot hard drives and RAID arrays
• 5.4 Given a scenario, troubleshoot video, projector and display issues
• 5.5 Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures
• 5.6 Given a scenario, troubleshoot printers
• 5.7 Given a scenario, troubleshoot common wires and wireless network problems

Please note that the official exam is not included, however for those who complete the course, they will receive a completion certificate upon request.

Who is this course for?

The 1st Line Support Engineer training course is perfect for those who are new to IT and wish to gain an understanding of the fundamentals in order to begin their IT career on a solid foundation. This course is also ideal for those IT professionals who are looking to validate their experience with a leading certification.


There are no official prerequisites to study the 1st Line Support Engineer training course.

Career path

1st Line Support Engineer
2nd Line Support Engineer
IT Engineer
Service Desk Administrator
IT Support Analyst
IT Technician

Questions and answers

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John asked:

What is this cost of the Exam


You need to contact CompTIA for exam prices

This was helpful. Thank you for your feedback.

Jennifer asked:

How much is the exam?


CompTIA can provide you with exam costs

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Jonathan asked:

I have completed and pased Comptia A+ back in 2016 do I need to resit the whole test like this one or is there a refresher course I could do?


Hi, Jonathan Your CompTIA certification is valid for 3 years from the date of certification. To view your renewal options, please visit the CompTIA website.

This was helpful. Thank you for your feedback.

Daniel asked:

Is there a deadline for when you can start the course after purchasing it?


Yes you have 1 month access

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Roxin asked:

Hi, What is the price of the exam? I can't find the price on the CompTia website?


Reed will not allow us to provide links to other websites. It is easily found on search engines.

This was helpful. Thank you for your feedback.

S Shahzad asked:

what Hours of study will be available? What is the minimum requirement for Computer for this study?


Courses are web based so anything running a web browser is sufficient. Recommended study time 60 hours

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Jc asked:

How much is the exam?


Hi, Jc Information on the exams can be found on the CompTIA website.

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Arun asked:

Hallo Sir/Madam Can the actual Comptia a plus certification be enough for this profession or do I have to pass the first part and a separate one?


You need to complete both A+ exams to be A+ certified

This was helpful. Thank you for your feedback.

YB asked:

Hi, I am interested in doing this course. I just wanted to know whether this includes the exams, workbooks and the qualifications. Thanks


No exam costs are not included

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Aaron Dhande asked:

Hi there once the course has been completed would you gain a physical copy of of the certificate ?


If you sit the official exam, CompTIA will issue an exam certificate. You will need to check with CompTIA whether this is a physical certificate as many examining bodies now issue e-certificates.

This was helpful. Thank you for your feedback.

Alastair asked:

Does this include the exam - it only mentions training yet it states in the description that this is a qualification?


The exam costs are not included. The course follows the sylubus for CompTIA A+ 901 and you can sit the exam for this independently is required.

This was helpful. Thank you for your feedback.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.