1st Line Support Engineer Course
The CompTIA A+ certification is the first step towards a professional IT career. The CompTIA A+ certification is made up of two parts and the 220-901 CompTIA A+ is the first part of the 1st Line Support Engineer course.
This 1st Line Support Engineer training course is the ideal foundational qualification to begin a career working with cutting edge information technologies. It covers laptops, desktops, tablets and mobiles and this qualification will provide you with the knowledge and skills to troubleshoot networking and security issues within operating systems such as Windows, Apple, Android and more.
Gain the training that you need to begin a rewarding and successful career as a 1st Line Support Engineer and break into the IT field.
What you will learn:
Internal hardware components
Expanding hardware capabilities
Why study online?
Technological improvements and advances in educational design mean that studying online is no longer just a low cost alternative to traditional training methods. In many respects our online courses offer training which is superior to the majority of available “classroom” options.
Not only is the effectiveness of the training process enhanced, but also the convenience and overall cost efficiency of studying online makes it a compelling option for training. You can learn at your own pace and can repeat each section as many times as required unlike in a classroom environment.
Studying at your own pace, rewinding and going over the material as often as you need improves your long-term memory retention and makes studying more rewarding.
Module 1: Introduction to Personal Computers and IT Certification
Course And Instructor Introduction
Personal Computer Concepts – Part 1
Personal Computer Concepts – Part 2
Becoming An IT Professional
Module 2: Internal Hardware Components
Motherboards – Part 1
Motherboards – Part 2
Central Processing Unit – Part 1
Central Processing Unit – Part 2
Memory – Part 1
Memory – Part 2
Module 3: Storage Fundamentals
Drives Adapters And Standards – Part 1
Drives Adapters And Standards – Part 2
Hard Drives – Part 1
Hard Drives – Part 2
Removable Storage Devices
Storage Device Troubleshooting
Module 4: Expanding Hardware Capabilities
Expansion Components Overview – Part 1
Expansion Components Overview – Part 2
Expansion Technologies – Part 1
Expansion Technologies – Part 2
Audio Video And Communications Video Cards – Part 1
Audio Video And Communications Video Cards – Part 2
Module 5: Working with Peripheral Devices
Peripheral Devices Overview
Input Devices – Part 1
Input Devices – Part 2
Video Monitors – Part 1
Video Monitors – Part 2
Printers And Scanners – Part 1
Printers And Scanners – Part 2
Module 6: Laptop Computers
Portable Computer Overview – Part 1
Portable Computer Overview – Part 2
Laptop Computer Expansion And Service
Module 7: Computer Networking
Networking Fundamentals – Part 1
Networking Fundamentals – Part 2
Cable And Connectors
TCP-IP Fundamentals – Part 1
TCP-IP Fundamentals – Part 2
TCP-IP Fundamentals – Part 3
Module 8: Operational Procedures
Professionalism And Customer Service
Please note that the official exam is not included, however for those who complete the course, they will receive a completion certificate upon request.
Who is this course for?
The 1st Line Support Engineer training course is perfect for those who are new to IT and wish to gain an understanding of the fundamentals in order to begin their IT career on a solid foundation. This course is also ideal for those IT professionals who are looking to validate their experience with a leading certification.
There are no official prerequisites to study the 1st Line Support Engineer training course.
1st Line Support Engineer
2nd Line Support Engineer
Service Desk Administrator
IT Support Analyst
Questions and answers
No questions or answers found containing ''.
What is this cost of the Exam
You need to contact CompTIA for exam pricesThis was helpful. Thank you for your feedback.
Is there a deadline for when you can start the course after purchasing it?
Yes you have 1 month accessThis was helpful. Thank you for your feedback.
Hallo Sir/Madam Can the actual Comptia a plus certification be enough for this profession or do I have to pass the first part and a separate one?
You need to complete both A+ exams to be A+ certifiedThis was helpful. Thank you for your feedback.
Hi, I am interested in doing this course. I just wanted to know whether this includes the exams, workbooks and the qualifications. Thanks
No exam costs are not includedThis was helpful. Thank you for your feedback.
Aaron Dhande asked:
Hi there once the course has been completed would you gain a physical copy of of the certificate ?
If you sit the official exam, CompTIA will issue an exam certificate. You will need to check with CompTIA whether this is a physical certificate as many examining bodies now issue e-certificates.This was helpful. Thank you for your feedback.
Does this include the exam - it only mentions training yet it states in the description that this is a qualification?
The exam costs are not included. The course follows the sylubus for CompTIA A+ 901 and you can sit the exam for this independently is required.This was helpful. Thank you for your feedback.
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