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1st Line Support Engineer Course

Study the first part of the 1st Line Support Engineer course from CompTIA.


StudyOnline247

Summary

Price
£199 inc VAT
Study method
Online, self-paced
Duration
1 Month
Qualification
CompTIA A+
Professional What's this?

44 students purchased this course

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Overview

The CompTIA A+ certification is the first step towards a professional IT career. The CompTIA A+ certification is made up of two parts and the 220-1001 CompTIA A+ is the first part of the 1st Line Support Engineer course.

This 1st Line Support Engineer training course is the ideal foundational qualification to begin a career working with cutting edge information technologies. It covers laptops, desktops, tablets and mobiles and this qualification will provide you with the knowledge and skills to troubleshoot networking and security issues within operating systems such as Windows, Apple, Android and more.

Gain the training that you need to begin a rewarding and successful career as a 1st Line Support Engineer and break into the IT field.

Qualification

CompTIA A+
Awarded by CompTIA

Course media

Description

What you will learn:

  • Internal hardware components
  • Expanding hardware capabilities
  • Storage fundamentals
  • Computer networking
  • Operational procedures

Why study online?

Technological improvements and advances in educational design mean that studying online is no longer just a low cost alternative to traditional training methods. In many respects our online courses offer training which is superior to the majority of available “classroom” options.

Not only is the effectiveness of the training process enhanced, but also the convenience and overall cost efficiency of studying online makes it a compelling option for training. You can learn at your own pace and can repeat each section as many times as required unlike in a classroom environment.

Studying at your own pace, rewinding and going over the material as often as you need improves your long-term memory retention and makes studying more rewarding.

Curriculum

Mobile Devices
• What are we covering?
• 1.1 Given a scenario, install and configure laptop hardware and components
• 1.2 Given a scenario, install components within the display of a laptop
• 1.3 Given a scenario, use appropriate laptop features
• 1.4 Compare and contrast characteristics of various types of other mobile devices
• 1.5 Given a scenario, connect and configure accessories and ports of other mobile devices
• 1.6 Given a scenario, configure basic mobile device network connectivity and application support
• 1.7 Given a scenario, use methods to perform mobile device synchronization 2.0

Networking
• What are we covering?
• 2.1 Compare and contrast TCP and UDP ports, protocols and their purpose
• 2.2 Compare and contrast common networking hardware devices
• 2.3 Given a scenario, install and configure a basic wired/wireless SOHO network
• 2.4 Compare and contrast wireless networking protocols
• 2.5 Summarize the properties and purposes of services provided by networked hosts
• 2.6 Explain common network configuration concepts
• 2.7 Compare and contrast internet connection types, network types and their features
• 2.8 Given a scenario, use appropriate networking tools 3.0

Hardware
• What are we covering?
• 3.1 Explain basic cable types, features and their purposes
• 3.2 Identify common connector types
• 3.3 Given a scenario, install RAM types
• 3.4 Given a scenario, select, install and configure storage devices
• 3.5 Given a scenario, install and configure motherboards, CPUs and add-on cards
• 3.6 Explain the purposes and uses of various peripheral types
• 3.7 Summarize power supply types and features
• 3.8 Given a scenario, select and configure appropriate components for a custom PC configuration to meet customer specifications/needs
• 3.9 Given a scenario, install and configure common devices
• 3.10 Given a scenario, configure SOHO multifunction devices/printers and settings
• 3.11 Given a scenario, install and maintain various print technologies

Virtualization and Cloud Computing
• 4.1 Compare and contrast cloud computing concepts
• 4.2 Given a scenario, set up and configure client-side virtualization

Hardware and Network Troubleshooting
• What are we covering?
• 5.1 Given a scenario, use the best practice methodology to resolve problems
• 5.2 Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs and power
• 5.3 Given a scenario, troubleshoot hard drives and RAID arrays
• 5.4 Given a scenario, troubleshoot video, projector and display issues
• 5.5 Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures
• 5.6 Given a scenario, troubleshoot printers
• 5.7 Given a scenario, troubleshoot common wires and wireless network problems

Please note that the official exam is not included, however for those who complete the course, they will receive a completion certificate upon request.

Who is this course for?

The 1st Line Support Engineer training course is perfect for those who are new to IT and wish to gain an understanding of the fundamentals in order to begin their IT career on a solid foundation. This course is also ideal for those IT professionals who are looking to validate their experience with a leading certification.

Requirements

There are no official prerequisites to study the 1st Line Support Engineer training course.

Career path

1st Line Support Engineer
2nd Line Support Engineer
IT Engineer
Service Desk Administrator
IT Support Analyst
IT Technician

Questions and answers


No questions or answers found containing ''.


John asked:

What is this cost of the Exam

Answer:

You need to contact CompTIA for exam prices

This was helpful. Thank you for your feedback.

Jonathan asked:

I have completed and pased Comptia A+ back in 2016 do I need to resit the whole test like this one or is there a refresher course I could do?

Answer:

Hi, Jonathan Your CompTIA certification is valid for 3 years from the date of certification. To view your renewal options, please visit the CompTIA website.

This was helpful. Thank you for your feedback.

Daniel asked:

Is there a deadline for when you can start the course after purchasing it?

Answer:

Yes you have 1 month access

This was helpful. Thank you for your feedback.

Jennifer asked:

How much is the exam?

Answer:

CompTIA can provide you with exam costs

This was helpful. Thank you for your feedback.

Jc asked:

How much is the exam?

Answer:

Hi, Jc Information on the exams can be found on the CompTIA website.

This was helpful. Thank you for your feedback.

Arun asked:

Hallo Sir/Madam Can the actual Comptia a plus certification be enough for this profession or do I have to pass the first part and a separate one?

Answer:

You need to complete both A+ exams to be A+ certified

This was helpful. Thank you for your feedback.

YB asked:

Hi, I am interested in doing this course. I just wanted to know whether this includes the exams, workbooks and the qualifications. Thanks

Answer:

No exam costs are not included

This was helpful. Thank you for your feedback.

Aaron Dhande asked:

Hi there once the course has been completed would you gain a physical copy of of the certificate ?

Answer:

If you sit the official exam, CompTIA will issue an exam certificate. You will need to check with CompTIA whether this is a physical certificate as many examining bodies now issue e-certificates.

This was helpful. Thank you for your feedback.

Alastair asked:

Does this include the exam - it only mentions training yet it states in the description that this is a qualification?

Answer:

The exam costs are not included. The course follows the sylubus for CompTIA A+ 901 and you can sit the exam for this independently is required.

This was helpful. Thank you for your feedback.

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