Skip to content

1st Line Support Courses

Gain practical experience while earning your certification.



Enquire to get more info on pricing
Finance options

Finance options available subject to 10% deposit

Study method
Online, self-paced
80 hours
Access to content
1 year
Cisco Certified Entry Networking Technician (CCENT) IT
CompTIA A+
CompTIA Network+ IT
Microsoft Certified Solutions Associate (MCSA) Windows 7
MCSA: Windows 10 IT
CompTIA IT Fundamentals Certification
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

337 students enquired about this course

Add to basket or enquire


Why are 1st Line Support Courses important?

When you work in a professional IT environment, your employer will need you to have the skills and certifications so you are proficient at what you do. In a 1st line support role, you will support users with hardware, operating system and software issues. So you need to be able to troubleshoot to a 1st line level. There is a great feeling of satisfaction from being confident in your skills.


Cisco Certified Entry Networking Technician (CCENT) IT

Awarded by Cisco Systems

CompTIA A+

CompTIA Network+ IT

CompTIA IT Fundamentals Certification

Awarded by CompTIA

Microsoft Certified Solutions Associate (MCSA) Windows 7

MCSA: Windows 10 IT

Awarded by Microsoft


Which courses are included in this package?

The following courses will teach you all the skills you need to confidently work in a 1st line support environment:

  • CompTIA IT Fundamentals
  • CompTIA A+

The CompTIA A+ course teaches you how to work in a professional IT environment. You will learn about hardware, components, operating systems and very importantly how to troubleshoot and support users.

  • CompTIA Network +

The CompTIA Network+ course will give you a very good foundation level knowledge of networking.

  • Windows 7 and 10 courses

The Windows 7 course is the important one here as the bulk of companies currently use Windows 7 as their chosen operating system. The Windows 7 course will give you an expert level knowledge of Windows 7 so you can support users and, very importantly, troubleshoot Windows 7 issues.

  • Cisco CCENT

These courses are the courses that employers need you to have to work in 1st Line Support/ IT Helpdesk. Most IT professionals start their careers here.

Also Included:

  • Live Lab Access

Access real servers, routers and switches easily through a web browser. This will allow you to build real-world experience alongside your learning schedule. This experience is very valuable when starting your first IT position.

  • CompTIA Certified Tutor Support

Get direct communication with our IT professional who has completed his CompTIA A+ certification and has many years of working IT experience. Our IT professional is dedicated to helping you along the way.

  • Recruitment Support and Job Opportunity

We will provide you with recruitment and cv support by utilising our recruitment mentors. In additition, through our partnership program with a large UK IT contract company we may be able to place you in a role working for them. (Subject to qualifying rules)

We can answer any questions you have

Our friendly team of IT Advisors are here to help you with any questions you have about these courses. They can also tailor a study package to meet your career goals and current skill level.

How will you be assessed?

These courses will prepare you for the relevant CompTIA and Microsoft exams. The Microsoft and CompTIA certifications you will earn once you have passed your exams are internationally recognised and the standard requirement for IT employers globally.

Get started

Take your first step to a rewarding career – enquire today.

Who is this course for?

Will this study package suite your career needs?

If you are just starting your IT career or if you are at the early stages of your career, then this is the ideal study package for you.


There are no formal educational requirements for studying this course.

Career path

  • 1st Line Support
  • 2nd Line Support
  • 3rd Line Support
  • Windows 7 or 10 Support Technician

Questions and answers


Currently there are no reviews for this course. Be the first to leave a review.


What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.